Restaurant very cold had to keep your coat on and food very basic and doesn’t match the price waitress had couldn’t care less
N Maddox
Wonderful food with excellent service. All that you could ask for. Thank
Rachel Long
Really great food and lovely service! Would go
Passport67686231786
Tasty food, clean and pleasant environment, ok service, a good experience A good place to have lunch with friends or family
Tasty246
Pleasant environment, some friendly staff others not, good and fast food, attentive and friendly manager, some improvements since my last visit, I will return on my birthday
Mirunan G
Very good service and nice environment all so very good food we enjoyed .mainly the staff all tha time come to table ask we need anything.
Louise L
A number of us went to Prezzo for a Christmas meal. We noticed that there were very few waiting staff available and had to ask a number of times for the festive menu, tapwater, alcoholic drinks and so on. Each time we came to a new course, we needed to ask again for menus and attention.Three of us chose to have the spaghetti with crab and chilli. Unfortunately, the chilli was so strong that it completely overrode the dish and two of us ate less than half, with the third person eating a little more. We brought this to the manager’s attention, however, nothing alternative was suggested or money knocked off the bill. The tiramisu dessert was very stodgy, claggy, and over-sweet. Again, and highly unusually, a number of us were unable to finish it. All in all this was a really disappointing meal. Paying over £50 service charge for a distinct lack of service was also not ideal.
hemmet house
We had a lovely birthday celebration last night at Prezzo in Banstead. It was really easy to book a large table (total of 13 people including some wheelchair users) and they have catered to all our needs. The staff were very friendly and helpful, we felt really comfortable and the food and drinks were absolutely delicious! All my residents and staff had an excellent celebration thanks to the amazing team at Prezzo! Thank you for everything and we will definitely return in the near future!
IAN HOWELL-SMITH
Service wasn't good, we arrived 2.30ish there were only two other tables occupied however our order was taken fairly swiftly having eaten our main course the plates were removed but no mention of deserts or drinks, we thought the waiter was coming back with the desert menu. By this time, we were the only people in the restaurant. we eventually caught someone's eye to ask for the desert menu, there was then a mix-up regarding ordering a mini desert and coffee to be told by waiter that's not what the menu says you have to order a desert and a drink separately
Sue Brown
I had the Sea Bass in tomato sauce and aubergines. Just the sort of food I love. Shame they couldn't give me a piece of bread to go with it they could only offer garlic bread.Made the most of the free prosecco. Thanks Prezzo.
The worst service I have seen in ages. We chose to have our work Christmas dinner. That was the biggest mistake. It was very cold inside restaurant. Nobody was coming to take our order. We had to chase them up to take our orders. Food was not great. I will never go back there again. It spoiled our evening and caused us stress.
Debbie Duncan
Although I have eaten at Prezzo's a few times before. I am leaving my review for them this time as I was completely let down by the lack of a welcoming service. My husband and I stopped by to see if there was a table free last Friday night. When we entered there was no one at the entrance where the reservations are made. We waited for 5 minutes and could clearly see a waitress with long blonde hair in a ponytail cleaning glasses. She had definitely seen us but continued with her job. We assumed that if this was not her responsibility that someone else would come forwards from within the restaurant which is set back slightly. We continued to wait, we saw a waitress and a lady who I believe is the manageress talking within the restaurant, but they did not glance up and see that we were waiting and now also another lady had come in behind us. I tried to catch the lady with the blonde hair's eye or the waitresses within the restaurant but I could not. Finally the lady with the long blonde hair came out without a smile or greeting. She just looked at me inquisitively. I explained that we'd been waiting for some time trying to catch someone's eye and she did not apologise, which would have just been good manners, I said we were looking for a table for two, she said "Is it a walk in?". I said yes but by this time was really unenthused in staying at the restaurant. In fact my husband and I were so "not in the mood" for our Friday night out at Prezzos that we said thank you very much to the waitress and turned and left. We went to the Woolpack and had a fantastic meal with great atmosphere and service. Prezzos has the potential to be very good. When we have eaten there before the food has been nice and the manageress has been very attentive once we've been seated. Prezzos really need to work on the greeting of their customers and possibly set up some way of them being able to alert the staff to the fact that people are waiting.
David W
Very soon after being seated by the Manageress we noticed that the room temperature was cold. The air conditioning was blowing cold so feeling in a cold draft so we kept our coats on. At earliest opportunity we advised Holly our waitress. She was helpful and was aware of the problem moving us to another table. Other customers were also affected, also moving tables and or putting back on their outer garments. The starter arrived and was chilly, bruschetta with mushrooms and Gorgonzola, we felt it had been left in the cold air conditioned environment too long. Again mentioned this to Holly. Our main courses were fine. We then upon leaving used the toilets... There was no toilet roll in the cubicle and the seat was smeared with "something" on it. urgh!! Again this was brought to the attention of the manageress.
Steven B
Prezzo seems to be off their game lately. Last few visits the food has been underwhelming and very pedestrian. Pizza served cold with aubergines that seemed incorrectly prepared. One was like leather and inedible. They need to get on top of it as kitchen seems to have slipped lately sorry to say. Disappointed.
Piper Clarkson-Adams
Lovely atmosphere, great food and friendly staff. Overall a good dining
Restaurant very cold had to keep your coat on and food very basic and doesn’t match the price waitress had couldn’t care less
Wonderful food with excellent service. All that you could ask for. Thank
Really great food and lovely service! Would go
Tasty food, clean and pleasant environment, ok service, a good experience A good place to have lunch with friends or family
Pleasant environment, some friendly staff others not, good and fast food, attentive and friendly manager, some improvements since my last visit, I will return on my birthday
Very good service and nice environment all so very good food we enjoyed .mainly the staff all tha time come to table ask we need anything.
A number of us went to Prezzo for a Christmas meal. We noticed that there were very few waiting staff available and had to ask a number of times for the festive menu, tapwater, alcoholic drinks and so on. Each time we came to a new course, we needed to ask again for menus and attention.Three of us chose to have the spaghetti with crab and chilli. Unfortunately, the chilli was so strong that it completely overrode the dish and two of us ate less than half, with the third person eating a little more. We brought this to the manager’s attention, however, nothing alternative was suggested or money knocked off the bill. The tiramisu dessert was very stodgy, claggy, and over-sweet. Again, and highly unusually, a number of us were unable to finish it. All in all this was a really disappointing meal. Paying over £50 service charge for a distinct lack of service was also not ideal.
We had a lovely birthday celebration last night at Prezzo in Banstead. It was really easy to book a large table (total of 13 people including some wheelchair users) and they have catered to all our needs. The staff were very friendly and helpful, we felt really comfortable and the food and drinks were absolutely delicious! All my residents and staff had an excellent celebration thanks to the amazing team at Prezzo! Thank you for everything and we will definitely return in the near future!
Service wasn't good, we arrived 2.30ish there were only two other tables occupied however our order was taken fairly swiftly having eaten our main course the plates were removed but no mention of deserts or drinks, we thought the waiter was coming back with the desert menu. By this time, we were the only people in the restaurant. we eventually caught someone's eye to ask for the desert menu, there was then a mix-up regarding ordering a mini desert and coffee to be told by waiter that's not what the menu says you have to order a desert and a drink separately
I had the Sea Bass in tomato sauce and aubergines. Just the sort of food I love. Shame they couldn't give me a piece of bread to go with it they could only offer garlic bread.Made the most of the free prosecco. Thanks Prezzo.
Restaurantji Recommends
The worst service I have seen in ages. We chose to have our work Christmas dinner. That was the biggest mistake. It was very cold inside restaurant. Nobody was coming to take our order. We had to chase them up to take our orders. Food was not great. I will never go back there again. It spoiled our evening and caused us stress.
Although I have eaten at Prezzo's a few times before. I am leaving my review for them this time as I was completely let down by the lack of a welcoming service. My husband and I stopped by to see if there was a table free last Friday night. When we entered there was no one at the entrance where the reservations are made. We waited for 5 minutes and could clearly see a waitress with long blonde hair in a ponytail cleaning glasses. She had definitely seen us but continued with her job. We assumed that if this was not her responsibility that someone else would come forwards from within the restaurant which is set back slightly. We continued to wait, we saw a waitress and a lady who I believe is the manageress talking within the restaurant, but they did not glance up and see that we were waiting and now also another lady had come in behind us. I tried to catch the lady with the blonde hair's eye or the waitresses within the restaurant but I could not. Finally the lady with the long blonde hair came out without a smile or greeting. She just looked at me inquisitively. I explained that we'd been waiting for some time trying to catch someone's eye and she did not apologise, which would have just been good manners, I said we were looking for a table for two, she said "Is it a walk in?". I said yes but by this time was really unenthused in staying at the restaurant. In fact my husband and I were so "not in the mood" for our Friday night out at Prezzos that we said thank you very much to the waitress and turned and left. We went to the Woolpack and had a fantastic meal with great atmosphere and service. Prezzos has the potential to be very good. When we have eaten there before the food has been nice and the manageress has been very attentive once we've been seated. Prezzos really need to work on the greeting of their customers and possibly set up some way of them being able to alert the staff to the fact that people are waiting.
Very soon after being seated by the Manageress we noticed that the room temperature was cold. The air conditioning was blowing cold so feeling in a cold draft so we kept our coats on. At earliest opportunity we advised Holly our waitress. She was helpful and was aware of the problem moving us to another table. Other customers were also affected, also moving tables and or putting back on their outer garments. The starter arrived and was chilly, bruschetta with mushrooms and Gorgonzola, we felt it had been left in the cold air conditioned environment too long. Again mentioned this to Holly. Our main courses were fine. We then upon leaving used the toilets... There was no toilet roll in the cubicle and the seat was smeared with "something" on it. urgh!! Again this was brought to the attention of the manageress.
Prezzo seems to be off their game lately. Last few visits the food has been underwhelming and very pedestrian. Pizza served cold with aubergines that seemed incorrectly prepared. One was like leather and inedible. They need to get on top of it as kitchen seems to have slipped lately sorry to say. Disappointed.
Lovely atmosphere, great food and friendly staff. Overall a good dining