1st and last time. Nothing special. We could have bought 7 nice tasting large pizzas from one shop or 4 even better ones from M&S. This was a treat for the kids and hubby. Not such a treat! Don't waste your money
Adam Whitaker
Has gone downhill recently. Food regularly takes over an hour to arrive. Tonight's food arrived after 1 hour 20 mins, food was luke warm and I was missing an item.
George Lee
Our most recent experience of Papa John's was awful. Over 2 hours waiting for our pizza which then arrived cold. Tried ringing the store multiple times to find out where it was but no one answered leaving us in the dark as to whether or not it was ever going to arrive!
Gareth S
Good food, however twice, on different days I haven't been given a tube of ice-cream that I paid for which obviously not customer friendly attitude. Their customer services is not effective enough. Probably that is why these guys can afford whatever they wanted to.
OWEN Joseph
Clean and tidy. Staff very friendly, excellent food
KlauS Wayne
Ordered 5 times, more than 1h and a half i had to wait every time. Not enough cheese on pizza, all the time forgot about my sauce, need to call them at least 2 times to pick up... if i want to ask them something.
Wayne Carter
Best pizza I have tasted for a long time and quick delivery definitely will be using again good job papas team
Gemma Cotter
The most disappointing standard of service in a long time. Ordered at 19.10 some pizzas they eventually arrived at 20.50 is that a joke!!!! No one answered the phone at all, and all we get after is a follow up email with £5 off your next order. Actually we won’t be placing another order and at the very least we should get a full refund ? disgrace!!!
SurreyNetworker
Food is brilliant I have to say but after an issue with driver I found that unfortunately the customer service is absolutely appalling! I get more sense out of my 8 year old. When asked who I can put through a complaint to I got “Erm not sure probably head office, look on the website”. Will not be ordering from this branch again.
Dozers Dad
Had a bunch of Papa John's vouchers put through our door. One was any large pizza for £6.99 collection or £8.99 inc delivery. When I tried to use the voucher. My local branch (Kingsthorpe, Northampton) said the minimum spend for delivery was £10.99. That is not what it says on the voucher.
Terrible company - made an order earlier this month and was sent the wrong pizza, with cold potato wedges and the driver forgot the ice cream. Phoned up to request a refund - manager was unable but told it would take 5 working days to process. Still waiting nearly two weeks later! Will never order from here ever again!
Jez Hatton
Had a bunch of Papa John's vouchers put through our door. One was any large pizza for £6.99 collection or £8.99 inc delivery. When I tried to use the voucher. My local branch (Kingsthorpe, Northampton) said the minimum spend for delivery was £10.99. That is not what it says on the voucher.
This is not the first time this has happened. Papa John's need to ensure all their franchised outlets play by the rules! There are plenty of delivery pizza outlets to choose from.
I will not be using these guys again!
Zoanoid
Mark you're a legend
Mark Annable
Pizzas are okay.
Do not give them your mobile number or you will receive lots of junk texts from other companies
1st and last time. Nothing special. We could have bought 7 nice tasting large pizzas from one shop or 4 even better ones from M&S. This was a treat for the kids and hubby. Not such a treat! Don't waste your money
Has gone downhill recently. Food regularly takes over an hour to arrive. Tonight's food arrived after 1 hour 20 mins, food was luke warm and I was missing an item.
Our most recent experience of Papa John's was awful. Over 2 hours waiting for our pizza which then arrived cold. Tried ringing the store multiple times to find out where it was but no one answered leaving us in the dark as to whether or not it was ever going to arrive!
Good food, however twice, on different days I haven't been given a tube of ice-cream that I paid for which obviously not customer friendly attitude. Their customer services is not effective enough. Probably that is why these guys can afford whatever they wanted to.
Clean and tidy. Staff very friendly, excellent food
Ordered 5 times, more than 1h and a half i had to wait every time. Not enough cheese on pizza, all the time forgot about my sauce, need to call them at least 2 times to pick up... if i want to ask them something.
Best pizza I have tasted for a long time and quick delivery definitely will be using again good job papas team
The most disappointing standard of service in a long time. Ordered at 19.10 some pizzas they eventually arrived at 20.50 is that a joke!!!! No one answered the phone at all, and all we get after is a follow up email with £5 off your next order. Actually we won’t be placing another order and at the very least we should get a full refund ? disgrace!!!
Food is brilliant I have to say but after an issue with driver I found that unfortunately the customer service is absolutely appalling! I get more sense out of my 8 year old. When asked who I can put through a complaint to I got “Erm not sure probably head office, look on the website”. Will not be ordering from this branch again.
Had a bunch of Papa John's vouchers put through our door. One was any large pizza for £6.99 collection or £8.99 inc delivery. When I tried to use the voucher. My local branch (Kingsthorpe, Northampton) said the minimum spend for delivery was £10.99. That is not what it says on the voucher.
Restaurantji Recommends
Terrible company - made an order earlier this month and was sent the wrong pizza, with cold potato wedges and the driver forgot the ice cream. Phoned up to request a refund - manager was unable but told it would take 5 working days to process. Still waiting nearly two weeks later! Will never order from here ever again!
Had a bunch of Papa John's vouchers put through our door. One was any large pizza for £6.99 collection or £8.99 inc delivery. When I tried to use the voucher. My local branch (Kingsthorpe, Northampton) said the minimum spend for delivery was £10.99. That is not what it says on the voucher. This is not the first time this has happened. Papa John's need to ensure all their franchised outlets play by the rules! There are plenty of delivery pizza outlets to choose from. I will not be using these guys again!
Mark you're a legend
Pizzas are okay. Do not give them your mobile number or you will receive lots of junk texts from other companies