Sad state of affairs for coffee. They are just enjoying monopoly.1. High wait time2. Wrong coffee served3. Top up missed4. Milk overheated - burning smell.Starbucks! We dont dezerv this.
dimitris savva
Yesterday night I walked into Starbucks and I did not enjoy my experience. A Starbucks employee has given me a small Caramel Frappuccino when I had ordered a large drink. However, I was still charged the large drink.
Samuel Francis Christer-Thomas
Utterly lovely staff. We made a bit of a mess when our son spilled my coffee, and the staff were wonderfully understanding in both cleaning up and sorting out a replacement.
M Kinili
When you get served by Issey - with her smile and lovely welcoming voice , you think to yourself what did KFC did to deserve those miserable cows two shops away.
Daisy Green
The girl and boy who were working tonight (01/09/23 around 9pm) were honestly the loveliest people! They didn’t have what I originally wanted but they suggested another thing and were super nice!
Anne-Marie Chaudhry
Always really busy but staff are friendly and quick with orders.
Rachel A
Really convenient Starbucks on the M25. It was really busy when we visited but the order was dealt with quickly and efficiently by the the friendly staff. Only complaint was that they didn't make the drinks in order. Our drinks all were served separately, in between those ordered after ours.
Suzie Vincent
To the lovely lady who I spoke to at 1.30am after making our way back from our honeymoon. You went above and beyond to give wonderful service despite it being early hours. Thank you for being so kind. Keep smiling x
Rose Harrison
I HAVE NEVER BEEN MORE DISGUSTED IN A SERVICEWas given MILK when asked for oat milk, oat milk was repeated several times due to her allergy 'have the phone recording as she was on the phone at the time of placing her order' my mums dyslexic and allergic to cows milk it's only when I started my drink that I noticed mum was half way through I asked her if she was OK "yer my throat is itchy and this drink is watery" not knowing what the drink she ordered was ment to taste like as she hasn't had it b4 can't believe the error unfortunately can't rectify as half way down the m25 so disappointed could well have had a different tragic in some cases outcomeWheelchair accessibility: One level seating upstairs alsoDietary restrictions: Offers but unfortunately not carried out on this occasion
Paolo Palma
Terrible burnt coffee. Very disappointed. 27th may 2023 at 15:20.
I am writing to express my disappointment and frustration with the recent service I received at cobham services. I visited your store today to order a drink, and unfortunately, I was refused service by the barista on duty.When I approached the counter to order my drink, the barista informed me that they didn't have the time to make my drink and couldn't be bothered to do so. I was shocked and taken aback by this response. As a paying customer, I expect to be treated with respect and to receive the service that I am entitled to.I found the behavior of the barista to be completely unacceptable. It is not only rude, but it is also unprofessional and goes against the values that Starbucks claims to uphold. I believe that every customer deserves to be treated with kindness and consideration, regardless of how busy the store may be.I would like to request that appropriate action is taken to ensure that this does not happen again to me or any other customer at any of your stores. I hope that this issue can be resolved promptly and that I can continue to enjoy the high-quality drinks and service that Starbucks is known for usually.
David
The same as any other service station apart from when I went in with my trailer couldn't find anywhere to park as they combed off half of the car park on a busy day what made no sense
Billy Dennis
Asked Indian server for two mango dragonfruit’s and he straight up refused stating he did not have the time or staff.
Santiago Crampin-Opazo
Very good customer service, especially the guy at the till! helpful!
Sad state of affairs for coffee. They are just enjoying monopoly.1. High wait time2. Wrong coffee served3. Top up missed4. Milk overheated - burning smell.Starbucks! We dont dezerv this.
Yesterday night I walked into Starbucks and I did not enjoy my experience. A Starbucks employee has given me a small Caramel Frappuccino when I had ordered a large drink. However, I was still charged the large drink.
Utterly lovely staff. We made a bit of a mess when our son spilled my coffee, and the staff were wonderfully understanding in both cleaning up and sorting out a replacement.
When you get served by Issey - with her smile and lovely welcoming voice , you think to yourself what did KFC did to deserve those miserable cows two shops away.
The girl and boy who were working tonight (01/09/23 around 9pm) were honestly the loveliest people! They didn’t have what I originally wanted but they suggested another thing and were super nice!
Always really busy but staff are friendly and quick with orders.
Really convenient Starbucks on the M25. It was really busy when we visited but the order was dealt with quickly and efficiently by the the friendly staff. Only complaint was that they didn't make the drinks in order. Our drinks all were served separately, in between those ordered after ours.
To the lovely lady who I spoke to at 1.30am after making our way back from our honeymoon. You went above and beyond to give wonderful service despite it being early hours. Thank you for being so kind. Keep smiling x
I HAVE NEVER BEEN MORE DISGUSTED IN A SERVICEWas given MILK when asked for oat milk, oat milk was repeated several times due to her allergy 'have the phone recording as she was on the phone at the time of placing her order' my mums dyslexic and allergic to cows milk it's only when I started my drink that I noticed mum was half way through I asked her if she was OK "yer my throat is itchy and this drink is watery" not knowing what the drink she ordered was ment to taste like as she hasn't had it b4 can't believe the error unfortunately can't rectify as half way down the m25 so disappointed could well have had a different tragic in some cases outcomeWheelchair accessibility: One level seating upstairs alsoDietary restrictions: Offers but unfortunately not carried out on this occasion
Terrible burnt coffee. Very disappointed. 27th may 2023 at 15:20.
Restaurantji Recommends
I am writing to express my disappointment and frustration with the recent service I received at cobham services. I visited your store today to order a drink, and unfortunately, I was refused service by the barista on duty.When I approached the counter to order my drink, the barista informed me that they didn't have the time to make my drink and couldn't be bothered to do so. I was shocked and taken aback by this response. As a paying customer, I expect to be treated with respect and to receive the service that I am entitled to.I found the behavior of the barista to be completely unacceptable. It is not only rude, but it is also unprofessional and goes against the values that Starbucks claims to uphold. I believe that every customer deserves to be treated with kindness and consideration, regardless of how busy the store may be.I would like to request that appropriate action is taken to ensure that this does not happen again to me or any other customer at any of your stores. I hope that this issue can be resolved promptly and that I can continue to enjoy the high-quality drinks and service that Starbucks is known for usually.
The same as any other service station apart from when I went in with my trailer couldn't find anywhere to park as they combed off half of the car park on a busy day what made no sense
Asked Indian server for two mango dragonfruit’s and he straight up refused stating he did not have the time or staff.
Very good customer service, especially the guy at the till! helpful!
They make the best drinks and staff are lovely