Lovely coffee but the toilet is ALWAYS out of order which you do not know until you need to use it! Then you have to run to the nearest public toilet. Not very good for some people with bladder issues!
Tracy Deadman
A nice Costa - coffee consistently good. Nice place to sit, can get very busy.Shame toilets are closed more often than open. Once I've left to use toilets in the Ashley centre I seldom go back in for my coffee and try somewhere else instead. Please keep that in mind.
Carol Booker
All good will return ?
Trish Cahill
Had an oat latte was flat not the same as usual
W6913IHmattb
I am a regular guest at costa. And generally they are great places . The one in Epsom is literally the worst I have ever been in . The noise is in tolerable. They clatter and bang around with no consideration for the people trying to have a conversation. The staff are simply useless and literally always need help in preparing your drink and the place is frankly dirty. If this was what all Costa were like you would never go to one again. Awful
Mirran Bainick
They have no high chairs.
Leigh Jones
I visited with my sister, and had good service. The coffee and food were fine BUT it was SO NOISY! It would benefit from some sound-deadening especially around the area for glassware, even on the ceiling! Obviously that would mean some expense.
Shaun Hornsby-Evlambiou
Drinks were good but it felt like we were somewhat of an inconvenience by ordering drinks: The two staff members made one of our drinks and then stopped for a chat instead of making our second one, until we reminded them.
Kimi Shah
DISGUSTING BEHAVIOUR FROM STORE MANAGER FAISAL. I am 37 weeks pregnant and got denied access of the toilet at 17:55 as a paying customer, despite the store not being closed to customers yet. I entered at 17:25 to feed my 2 year old her dinner. I was the only customer in there and the manager was mopping the toilets and general dining area. At 17:55 as I was about to leave, I needed to use the loo and as I walked in that direction, the manager told me the toilets were closed as they have locked up. I pleaded and said I am really desperate and very pregnant and he rudely told me he didn’t want to argue with me and that it’s closed and he can’t let me use it. I was disgusted with his behaviour and very desperate for the toilet. He then made up that they were wet and it was a safety hazard but refused to show me that was the case. I will never be returning and strongly advise anyone who wants good customer service to completely avoid this Costa at all costs!
Zodiac Forest
Sorry but I'm not overly keen on this Costa coffee dirty cups staff not to friendly a strange atmosphere and a odd tasting coffee think the milk used was slightly off won't be back here
Good hot Chocolate, plenty of seats in coffee shop, plenty of seating, and WiFi that actually worked.
Wendy Armitage
Reliably good coffee and cakes. Friendly staff. Tables were cleared and cleaned quickly when people left. Well spaced tables allowing wheelchair access everywhere in the store, and to the toilets.Wheelchair accessibility: Flat access throughout. The tables are well spaced, allowing access to all areas of the store. As with most coffee shops, the counter is around eye level for an average height wheelchair user, but the staff can easily see over it to take your order. They also offered to carry my order to a table for me.
Lovely coffee but the toilet is ALWAYS out of order which you do not know until you need to use it! Then you have to run to the nearest public toilet. Not very good for some people with bladder issues!
A nice Costa - coffee consistently good. Nice place to sit, can get very busy.Shame toilets are closed more often than open. Once I've left to use toilets in the Ashley centre I seldom go back in for my coffee and try somewhere else instead. Please keep that in mind.
All good will return ?
Had an oat latte was flat not the same as usual
I am a regular guest at costa. And generally they are great places . The one in Epsom is literally the worst I have ever been in . The noise is in tolerable. They clatter and bang around with no consideration for the people trying to have a conversation. The staff are simply useless and literally always need help in preparing your drink and the place is frankly dirty. If this was what all Costa were like you would never go to one again. Awful
They have no high chairs.
I visited with my sister, and had good service. The coffee and food were fine BUT it was SO NOISY! It would benefit from some sound-deadening especially around the area for glassware, even on the ceiling! Obviously that would mean some expense.
Drinks were good but it felt like we were somewhat of an inconvenience by ordering drinks: The two staff members made one of our drinks and then stopped for a chat instead of making our second one, until we reminded them.
DISGUSTING BEHAVIOUR FROM STORE MANAGER FAISAL. I am 37 weeks pregnant and got denied access of the toilet at 17:55 as a paying customer, despite the store not being closed to customers yet. I entered at 17:25 to feed my 2 year old her dinner. I was the only customer in there and the manager was mopping the toilets and general dining area. At 17:55 as I was about to leave, I needed to use the loo and as I walked in that direction, the manager told me the toilets were closed as they have locked up. I pleaded and said I am really desperate and very pregnant and he rudely told me he didn’t want to argue with me and that it’s closed and he can’t let me use it. I was disgusted with his behaviour and very desperate for the toilet. He then made up that they were wet and it was a safety hazard but refused to show me that was the case. I will never be returning and strongly advise anyone who wants good customer service to completely avoid this Costa at all costs!
Sorry but I'm not overly keen on this Costa coffee dirty cups staff not to friendly a strange atmosphere and a odd tasting coffee think the milk used was slightly off won't be back here
Restaurantji Recommends
Really lovely staff and very friendly.
Had to take coffee back as wasn't hot enough.
Good hot Chocolate, plenty of seats in coffee shop, plenty of seating, and WiFi that actually worked.
Reliably good coffee and cakes. Friendly staff. Tables were cleared and cleaned quickly when people left. Well spaced tables allowing wheelchair access everywhere in the store, and to the toilets.Wheelchair accessibility: Flat access throughout. The tables are well spaced, allowing access to all areas of the store. As with most coffee shops, the counter is around eye level for an average height wheelchair user, but the staff can easily see over it to take your order. They also offered to carry my order to a table for me.
Great tasty coffee but pudding, cake's too sweet