Dreadful bland flat white, only paper cups although I having it inside, toilet filthy and no toilet paper. Staff uninterested
Flyer46905725631
Costa has been my favourite coffee shop for many years, and the nature of my job means I visit different Shops regularly. Just lately it’s been terrible, it’s either no staff so paper cups only, low stock for lunches, Yesterday it was shut in Guildford for deep clean, today it’s take away only as staff have Covid apparently. Shutting at 2m. And several orders wrong due to staff not listening. Come on Costa what’s happening
Martinb26303
Costa in general has been declining over the last few years (in terms of the quality of coffee ((has the blend changed - all I can taste is cheap robusta?!?)) and food ((nothing is fresh and it all tastes synthetic)) ), however this particular Costa at Guildford Station is truely the pits. Customers are just generally made to feel a nuisance, and not welcome at all. The main shutter door is shut most of the time, unless you know about the side door you would think it was closed. Most of the time they now cordon off the seats at the back by the toilet (they never used to do this, but is something they've carried on since the pandemic). Very occasionally they open this up. The seating elsewhere in this cafe isn't great either, there has been nothing done to make this a cozy and comfortable cafe to sit in. The staff are poorly trained, they forget requests for milk with coffee, then think the solution is to pour some coffee away to make room for milk therefore diluting the coffee (not good enough when you are buying an expensive coffee). The staff generally have a bit of an attitude. On one occasion they shut 15 minutes before before their closing time , and the staff member at the door who let me in threw her keys on the floor in a tantrum along with dirty looks in my direction. The food fridge has been out of action for a long time now. I really struggle to think of a positive. When the station rebuild is complete and there are other options, unless this Costa dramatically improves I stop frequenting this place. As it is I go less often now, preferring if I have time to swing by mcd in town or a cafe at another station on the network.
Ash Thill
Very rude manager ‘ I found out of date item.. I gave it to him .. he said why you here go away get out very aggressive person\\nHappened 14th July 2022 if anyone needs video please ask me I took video…
paulrM3428PQ
Guildford railway station Costa Coffee, it seemed appropriate to visit for refreshing coffees after the rail engineering diversions and whilst waiting for the airport bus. But the Americanos turned out to be quite translucent in appearance and weak to being only having the vague flavour of Coffee. Probably the 2nd or 3rd rinse of the Coffee grounds by the inexperienced staff. The small circular table had a wobble in any direction not capable to correct with insertion of temporary paper wedge at the floor level. Perhaps some quick thinking manager could bring the services of a carpenter to fix the table wobbles during out of serving hours. But the real aspect for improvement is to have a Real Coffee as I remember from the Costa Coffee shops of long ago circa 2019/early 2020
mar_amZ1044EX
I’ve visited the Costa in the train station 5-6 times when my trains are delayed/ cancelled. Staff is always on their phones/talking absolutely ignoring the customers. Getting orders wrong and making customers feel awkward. Wouldnt recommend unless you really need it
Wes Reeves
Come here every morning for a caramel oat latte before heading to work. Everyone who serves you is always friendly and very polite. Would 100% recommend ?
Rodolfo Valentino
I have asked for an Hazelnut Almond Coconut Latte Plus(protein), took ages to make it,I was almost missing my train and the drink tasted of just hot water....please can someone replaces the baristas over there? Many thanks
Sarahisso
I come here in the morning before work and the staff never fail me. The atmosphere is friendly and they always serve a good cup of coffee as quickly as they can, even when the demand is high.
Mr Knowledge
I'm being generous giving them 2 stars due to the guy's communication customer service was good, but the other stuff I'd give zero stars for.\\nIt's not cheap at Costa and I've spent a lot of money in various Costa branches over the past few months, if they don't do your food right it's very inconvenient.\\nWent in there at about half 3 in the afternoon yesterday and he specifically asked me what sauce I wanted for my bap (Ketchup or Brown) I said Ketchup please and he gives me nothing?? Even brown sauce would've been better than tasting nothing. Even worse, a lot of the bacon was completely burnt as in black.\\nI didn't look at any of this until I was on the train so it was £3.25 of the £10 I'd spent wasted. Do I really have to check these basic things in future before I leave the shop?\\nI thought my previous Costa experience the day earlier wasn't great but at least that time I got my food. This time I paid £3.25 for a small bit of bread!\\n\\nThe whole point of the purchase was because I had about 10 mins to buy some food for my long train journey. I hadn't eaten since the morning something really small as I was busy, then before I needed to take this long train journey back home I needed something big to eat as I hadn't eaten in so long and something to also last me until the next few hours later when I got another chance to eat. Hence buying a toastie and a drink as well but I was charged for a bap which was just bread so I had to just make do with 2 of the 3 things I paid for.
Nice and easy, always friendly staff. It's a great place to stop off if you are just waiting for a train or waiting for someone. Toilets are nicer than the ones on the platform too, so a good idea to go there instead...
StephenCr0ss
Good Costa with standard food. Overall clean and service was friendly. Standard menu as you would have expected.
Katarzyna B
Very nice, clean and friendly place and the guys in there will definitely make you smile. It’s worth to take a minute and just enjoy awesome coffee. Well done.
Sofia R
The staff were fantastic and friendly, however the music was far too loud for a coffee shop. Anyone wanting to do some work or studying is going to have a hard time concentrating. Toilet could do with more regular cleaning throughout the day and toilet paper. Otherwise a good place to stop for a quick coffee.
stuart w
This is a cost inside the railway station. Service wasn’t brilliant and the coffee is always overpriced for what it is
Dreadful bland flat white, only paper cups although I having it inside, toilet filthy and no toilet paper. Staff uninterested
Costa has been my favourite coffee shop for many years, and the nature of my job means I visit different Shops regularly. Just lately it’s been terrible, it’s either no staff so paper cups only, low stock for lunches, Yesterday it was shut in Guildford for deep clean, today it’s take away only as staff have Covid apparently. Shutting at 2m. And several orders wrong due to staff not listening. Come on Costa what’s happening
Costa in general has been declining over the last few years (in terms of the quality of coffee ((has the blend changed - all I can taste is cheap robusta?!?)) and food ((nothing is fresh and it all tastes synthetic)) ), however this particular Costa at Guildford Station is truely the pits. Customers are just generally made to feel a nuisance, and not welcome at all. The main shutter door is shut most of the time, unless you know about the side door you would think it was closed. Most of the time they now cordon off the seats at the back by the toilet (they never used to do this, but is something they've carried on since the pandemic). Very occasionally they open this up. The seating elsewhere in this cafe isn't great either, there has been nothing done to make this a cozy and comfortable cafe to sit in. The staff are poorly trained, they forget requests for milk with coffee, then think the solution is to pour some coffee away to make room for milk therefore diluting the coffee (not good enough when you are buying an expensive coffee). The staff generally have a bit of an attitude. On one occasion they shut 15 minutes before before their closing time , and the staff member at the door who let me in threw her keys on the floor in a tantrum along with dirty looks in my direction. The food fridge has been out of action for a long time now. I really struggle to think of a positive. When the station rebuild is complete and there are other options, unless this Costa dramatically improves I stop frequenting this place. As it is I go less often now, preferring if I have time to swing by mcd in town or a cafe at another station on the network.
Very rude manager ‘ I found out of date item.. I gave it to him .. he said why you here go away get out very aggressive person\\nHappened 14th July 2022 if anyone needs video please ask me I took video…
Guildford railway station Costa Coffee, it seemed appropriate to visit for refreshing coffees after the rail engineering diversions and whilst waiting for the airport bus. But the Americanos turned out to be quite translucent in appearance and weak to being only having the vague flavour of Coffee. Probably the 2nd or 3rd rinse of the Coffee grounds by the inexperienced staff. The small circular table had a wobble in any direction not capable to correct with insertion of temporary paper wedge at the floor level. Perhaps some quick thinking manager could bring the services of a carpenter to fix the table wobbles during out of serving hours. But the real aspect for improvement is to have a Real Coffee as I remember from the Costa Coffee shops of long ago circa 2019/early 2020
I’ve visited the Costa in the train station 5-6 times when my trains are delayed/ cancelled. Staff is always on their phones/talking absolutely ignoring the customers. Getting orders wrong and making customers feel awkward. Wouldnt recommend unless you really need it
Come here every morning for a caramel oat latte before heading to work. Everyone who serves you is always friendly and very polite. Would 100% recommend ?
I have asked for an Hazelnut Almond Coconut Latte Plus(protein), took ages to make it,I was almost missing my train and the drink tasted of just hot water....please can someone replaces the baristas over there? Many thanks
I come here in the morning before work and the staff never fail me. The atmosphere is friendly and they always serve a good cup of coffee as quickly as they can, even when the demand is high.
I'm being generous giving them 2 stars due to the guy's communication customer service was good, but the other stuff I'd give zero stars for.\\nIt's not cheap at Costa and I've spent a lot of money in various Costa branches over the past few months, if they don't do your food right it's very inconvenient.\\nWent in there at about half 3 in the afternoon yesterday and he specifically asked me what sauce I wanted for my bap (Ketchup or Brown) I said Ketchup please and he gives me nothing?? Even brown sauce would've been better than tasting nothing. Even worse, a lot of the bacon was completely burnt as in black.\\nI didn't look at any of this until I was on the train so it was £3.25 of the £10 I'd spent wasted. Do I really have to check these basic things in future before I leave the shop?\\nI thought my previous Costa experience the day earlier wasn't great but at least that time I got my food. This time I paid £3.25 for a small bit of bread!\\n\\nThe whole point of the purchase was because I had about 10 mins to buy some food for my long train journey. I hadn't eaten since the morning something really small as I was busy, then before I needed to take this long train journey back home I needed something big to eat as I hadn't eaten in so long and something to also last me until the next few hours later when I got another chance to eat. Hence buying a toastie and a drink as well but I was charged for a bap which was just bread so I had to just make do with 2 of the 3 things I paid for.
Restaurantji Recommends
Nice and easy, always friendly staff. It's a great place to stop off if you are just waiting for a train or waiting for someone. Toilets are nicer than the ones on the platform too, so a good idea to go there instead...
Good Costa with standard food. Overall clean and service was friendly. Standard menu as you would have expected.
Very nice, clean and friendly place and the guys in there will definitely make you smile. It’s worth to take a minute and just enjoy awesome coffee. Well done.
The staff were fantastic and friendly, however the music was far too loud for a coffee shop. Anyone wanting to do some work or studying is going to have a hard time concentrating. Toilet could do with more regular cleaning throughout the day and toilet paper. Otherwise a good place to stop for a quick coffee.
This is a cost inside the railway station. Service wasn’t brilliant and the coffee is always overpriced for what it is