RJ and his team were gracious and made sure that our needs were met. Food was great. Kudos!
MASTER OF NERDS
Great service and awesome food. A lady at the front ( benny) was very kind. And a cute boy (mikee) trated us very well.
Tika Natz
Family visited for my daughter's birthday. We enjoyed the Butterfly chicken breast, sewers, baked sweet potatoes, Perri Rice, fresh fruit drinks, chocolate and Cheese cakes. Service was welcoming, pleasant and patient as we ordered. Our server, Cecile, checked in with us during the meal and at the end. Always enjoy dining at Nandos.
Navita Toora
The food was great! The customer service from Cecile was amazing. She had a great attitude and made our visit very
The Rayman Ripple
I feel this Nandos would greatly benefit from having more space. It's the smallest Nandos I have visited so be prepared for a wait. The service and food is absolutely 5
Stephen and Janet Priestley
Really enjoyed the food on the service was excellent.It was unfortunately too noisy for my wife and I but I realise that they are catering for a younger clientele.
Sonia Arseneau
Cecile was an amazing server, the food was amazing, service was amazing. I recommend Nandos on 152 th in Surrey to anyone and have the experience I’ve had. Thank you Cecile. Until next time.
Amaan Hardoyal
We were slow to be seated, but the food was nice as expected Nandos are always consistent across their restaurants just wish they served halal chickens across more of their restaurants.
Harry Callaghan
So I get its a 'eat it and get out' kinda place but sadly its how you are treated. I was told to sit on a stool that was very uncomfortable (Im 60). I wasnt asked if that was ok. So when i moved obviously an issue. Then it was my fault apparently that I should have said when booking. How should I know? Waitress continued to make out it was my fault and i was 'lucky' another table was available. Nandos 'especially Guildford' will be lucky to see me again. 2 of us so a table is potential loos of bums on seats right, forget comfort. I know im just one of thousands as you will always be busy right? Interestingly you share bad experiences more than the good ones! And I did share and got similar feedback. Shame.
Wei Liu
I am writing to express my extreme disappointment with the service I received at your restaurant on 23 Nov 2023 at 4pm. I placed an order through the Nando's app for collection after a day of Christmas shopping. As I was carrying several large bags, I decided to use the seat by the counter to wait for my order.Despite arriving at the restaurant on time, I was kept waiting for an additional 15 minutes beyond the estimated pickup time. During this time, a group of dine-in customers arrived. An Asian-looking female employee approached me and asked if I would mind standing up and waiting by the door, despite the fact that the restaurant was relatively empty and there were many other seats available.This employee then proceeded to prioritize packing orders for Deliveroo customers, completely ignoring my presence and consistently displaying a dismissive attitude. I was appalled by her behavior and felt that I was being treated as a lesser customer simply because I had chosen to order my food for collection.I am a loyal Nando's customer and have always been satisfied with the service I have received at other branches. However, my experience at your Guildford restaurant has left me feeling deeply disappointed and undervalued. I urge you to take immediate action to address this issue and ensure that all customers, regardless of their order type, receive the same level of respect and consideration.Please do provide your staff with sufficient training on customer service and cultural sensitivity.
I feel like I’m transported to a magical place, and want to start planning a trip to somewhere tropical after eating a good chicken. Service was good too. Thank you Nandos for making my night a little more magical.
jean Pinat
A little bit slower than usual but the food was fine. Tidy our table before my partner finished her drink.....
Sidharth Seth
Great dinner experience on a bad weather night. Benny was our server and she took great care of us. This is rare for chain restaurants so kudos to the Nandos Guildford team.
Imran J.
It was empty, but the chicken livers was amazing. And Cecile provided amazing service - kind, attentive and help. Thank you!! Love
Wei
I am writing to express my extreme disappointment with the service I received at your restaurant on 23 Nov 2023 at 4pm. I placed an order through the Nando's app for collection after a day of Christmas shopping. As I was carrying several large bags, I decided to use the seat by the counter to wait for my order.
Despite arriving at the restaurant on time, I was kept waiting for an additional 15 minutes beyond the estimated pickup time. During this time, a group of dine-in customers arrived. An Asian-looking female employee approached me and asked if I would mind standing up and waiting by the door, despite the fact that the restaurant was relatively empty and there were many other seats available.
This employee then proceeded to prioritize packing orders for Deliveroo customers, completely ignoring my presence and consistently displaying a dismissive attitude. I was appalled by her behavior and felt that I was being treated as a lesser customer simply because I had chosen to order my food for collection.
I am a loyal Nando's customer and have always been satisfied with the service I have received at other branches. However, my experience at your Guildford restaurant has left me feeling deeply disappointed and undervalued. I urge you to take immediate action to address this issue and ensure that all customers, regardless of their order type, receive the same level of respect and consideration.
Please do provide your staff with sufficient training on customer service and cultural sensitivity.
RJ and his team were gracious and made sure that our needs were met. Food was great. Kudos!
Great service and awesome food. A lady at the front ( benny) was very kind. And a cute boy (mikee) trated us very well.
Family visited for my daughter's birthday. We enjoyed the Butterfly chicken breast, sewers, baked sweet potatoes, Perri Rice, fresh fruit drinks, chocolate and Cheese cakes. Service was welcoming, pleasant and patient as we ordered. Our server, Cecile, checked in with us during the meal and at the end. Always enjoy dining at Nandos.
The food was great! The customer service from Cecile was amazing. She had a great attitude and made our visit very
I feel this Nandos would greatly benefit from having more space. It's the smallest Nandos I have visited so be prepared for a wait. The service and food is absolutely 5
Really enjoyed the food on the service was excellent.It was unfortunately too noisy for my wife and I but I realise that they are catering for a younger clientele.
Cecile was an amazing server, the food was amazing, service was amazing. I recommend Nandos on 152 th in Surrey to anyone and have the experience I’ve had. Thank you Cecile. Until next time.
We were slow to be seated, but the food was nice as expected Nandos are always consistent across their restaurants just wish they served halal chickens across more of their restaurants.
So I get its a 'eat it and get out' kinda place but sadly its how you are treated. I was told to sit on a stool that was very uncomfortable (Im 60). I wasnt asked if that was ok. So when i moved obviously an issue. Then it was my fault apparently that I should have said when booking. How should I know? Waitress continued to make out it was my fault and i was 'lucky' another table was available. Nandos 'especially Guildford' will be lucky to see me again. 2 of us so a table is potential loos of bums on seats right, forget comfort. I know im just one of thousands as you will always be busy right? Interestingly you share bad experiences more than the good ones! And I did share and got similar feedback. Shame.
I am writing to express my extreme disappointment with the service I received at your restaurant on 23 Nov 2023 at 4pm. I placed an order through the Nando's app for collection after a day of Christmas shopping. As I was carrying several large bags, I decided to use the seat by the counter to wait for my order.Despite arriving at the restaurant on time, I was kept waiting for an additional 15 minutes beyond the estimated pickup time. During this time, a group of dine-in customers arrived. An Asian-looking female employee approached me and asked if I would mind standing up and waiting by the door, despite the fact that the restaurant was relatively empty and there were many other seats available.This employee then proceeded to prioritize packing orders for Deliveroo customers, completely ignoring my presence and consistently displaying a dismissive attitude. I was appalled by her behavior and felt that I was being treated as a lesser customer simply because I had chosen to order my food for collection.I am a loyal Nando's customer and have always been satisfied with the service I have received at other branches. However, my experience at your Guildford restaurant has left me feeling deeply disappointed and undervalued. I urge you to take immediate action to address this issue and ensure that all customers, regardless of their order type, receive the same level of respect and consideration.Please do provide your staff with sufficient training on customer service and cultural sensitivity.
Restaurantji Recommends
I feel like I’m transported to a magical place, and want to start planning a trip to somewhere tropical after eating a good chicken. Service was good too. Thank you Nandos for making my night a little more magical.
A little bit slower than usual but the food was fine. Tidy our table before my partner finished her drink.....
Great dinner experience on a bad weather night. Benny was our server and she took great care of us. This is rare for chain restaurants so kudos to the Nandos Guildford team.
It was empty, but the chicken livers was amazing. And Cecile provided amazing service - kind, attentive and help. Thank you!! Love
I am writing to express my extreme disappointment with the service I received at your restaurant on 23 Nov 2023 at 4pm. I placed an order through the Nando's app for collection after a day of Christmas shopping. As I was carrying several large bags, I decided to use the seat by the counter to wait for my order. Despite arriving at the restaurant on time, I was kept waiting for an additional 15 minutes beyond the estimated pickup time. During this time, a group of dine-in customers arrived. An Asian-looking female employee approached me and asked if I would mind standing up and waiting by the door, despite the fact that the restaurant was relatively empty and there were many other seats available. This employee then proceeded to prioritize packing orders for Deliveroo customers, completely ignoring my presence and consistently displaying a dismissive attitude. I was appalled by her behavior and felt that I was being treated as a lesser customer simply because I had chosen to order my food for collection. I am a loyal Nando's customer and have always been satisfied with the service I have received at other branches. However, my experience at your Guildford restaurant has left me feeling deeply disappointed and undervalued. I urge you to take immediate action to address this issue and ensure that all customers, regardless of their order type, receive the same level of respect and consideration. Please do provide your staff with sufficient training on customer service and cultural sensitivity.