Really not great. No one serving as the lady there was getting a coffee. She saw me but just leisurely carried on almost looking annoyed I had come in. She had a raging cold which she was happy to tell me all about how ill she is and how she shouldn't be working and continued to make my sub without gloves or any ppe. She told me I couldn't have the sub in the order I wanted as the onions are only allowed to go on the top??….I then asked for sauce they didn't have and she said she hadn't even noticed & 'oh well' there was a lot of tutting as well when I didn't answer straight away. Staff seriously need some training in health and safety and attitude.
AroundTheWorld52680
As part of our Mother's Day walk, at about 1:30pm we stopped in to grab a sub or a Gregg's. It looked like Subway was closing, because there was one member of staff standing away from the counter with everything covered and not much lighting, so we headed towards Gregg's. Another customer asked if Subway was open, and the lady behind the counter said yes while turning lights back on. As we joined the queue, the customer asked if the selection of toppings was everything on offer today, and the lady's response was "Yes it's nine toppings, isn't that enough?" She then continued "we shouldn't be open anyway, it's a holiday." Fortunately the customers in queue weren't interested in escalating the conversation, however the staff's attitude towards customer service was fundamentally wrong. The sandwich was good enough to not give this review only one star, but I'm sure the bitter service affected the taste...
judyt94
Popped in today to be confronted by an extremely rude older lady working there who really shouldn’t be, especially when she features in other reviews. She not only spoke to me appallingly but the young lad who works there who was doing his best and looked beaten and embarrassed by her attitude. I’d imagine it’s a miserable shift for him. Food was fine if the service a little slow. If the lady engages in confrontation as much as she obviously does (person before me too) then no wonder there’s a queue. I won’t be going there again!
louisebK5136BL
For the last year or so I’ve been visiting this subway and the older lady is the most rudest women I have ever met! Her attitude towards customers is appalling and she needs a warning or a sacking! She bullies the young lad that works in there and I have had enough! Today she told a young lady who had a little baby that she couldn’t sit down because they are not allowing customers to eat in, at that moment I hit boiling point and I spoke up! Told the manager to sort her attitude out and that I will be taking this further, I have witnessed on 3 occasions this particular member of staff being absolutely rude to customers and I have had enough of her-she shouldn’t be a manager! She has no people skills what’s so ever. She didn’t like my truth so she refused to serve me-and to be honest I couldn’t care less! I’m glad I spoke up and I hope that someone high up has a quite chat with this woman, the longer people don’t stay anything the longer she will keep getting away with it. She is rude, nasty, a bully and I will be taking this further. After I had a chat with her everyone customer after me was called “hello my love” “yes my love” that’s okay my love…..FAKE! She is fake and I am just so shocked she is allowed to work there.
darbs16
This place is appalling! One male serving (making the sandwich and taking payment). Queued for 15 minutes (only 4 people in front) and then gave up. Do NOT use the toilets! Literally the most disgusting toilets I have witnessed allegedly owned by Subway! Makes me wonder what their food hygiene standards are like…?!? Will be reporting to Environmental Health! Avoid!!!!
jameskB5352JB
Staff were ignorant. The old lady was rude wouldn’t make what I asked for because she couldn’t be asked. Disgusting service won’t be coming back!! Then the food itself was just as bad all the filling in one end and half as much food as what I would get in any other subway across the county!! Also left without any receipt as the machine was conveniently broken!!
438bethanyp
The elderly lady was horrible! Waited a while to get served as she just stood there doing nothing ignoring us. She seemed annoyed that we didn’t know items were out of stock (no signs) but luckily there was another member of staff that’s found some of the items that they “don’t have”. There was a sign to say only card payments but yet was very abrupt to say she only would take cash. Whist making the sandwiches she would throw the food items she wasn’t using back, which landed in other food. Wanted to add more food but she was so horrible we just got what we could. Luckily there is a Greggs next to them which has lovely customer service and we were able to get the rest of the food we wanted.
Hey Ho
I would love to see Subway employing people with more than two brain cells.\\nOredered on uber eats. Half of the order missing, basically zero meat on the sandwich.\\nNow have to mess about with uber to get my money back, all this because a person working there, can't follow simple instructions.
Stuart linnell
Lone female worker, was more concerned with making 5 or 6 \\\"random\\\" orders (no one else waiting except me!) than to even acknowledge me, let alone take my order!\\nAfter 10 minutes left and went to McDonald's 1 mile away further down A30!
Kayla lovelock
My whole order was wrong I got no cheese and it wasn’t toasted\\nOrdered 2 Pepsi cherry- only 1 come and it was raspberry\\nAnd the cookie was wrong\\nI don’t no how you managed to mess up so much but I think the manger of the place need to retrain there team or find a new job ?
Constaly getting orders wrong\\nEven most items missing\\nAnd they dont pick up their phones\\n\\nAVOID AT ALL COSTS
summerd839
The sandwichs were OK but the crisper were under cooked. The employee was really rude and not helpful.
A1 Review
Food is ok, this place needs more staff.\\n\\nDon't buy any cookies or muffin from there, they been sitting there for days and are rock solid.\\n\\nGuy also wipe the bench clean with the same gloves his putting the food with. He does not change gloves every meal.
Richard Cunningham
Staff are slow. Have to repeat your order 3to4 times. The subs are thrown together without any care. Fillings are usually wrong. This is my local subway and use it often this review is not written on one visit but my experience as a regular visitor.
Helen Matanda
very unprofessional staff. too busy speaking among themselves than attending to customers. i even had to ask for a bag to put my sandwich in.
Really not great. No one serving as the lady there was getting a coffee. She saw me but just leisurely carried on almost looking annoyed I had come in. She had a raging cold which she was happy to tell me all about how ill she is and how she shouldn't be working and continued to make my sub without gloves or any ppe. She told me I couldn't have the sub in the order I wanted as the onions are only allowed to go on the top??….I then asked for sauce they didn't have and she said she hadn't even noticed & 'oh well' there was a lot of tutting as well when I didn't answer straight away. Staff seriously need some training in health and safety and attitude.
As part of our Mother's Day walk, at about 1:30pm we stopped in to grab a sub or a Gregg's. It looked like Subway was closing, because there was one member of staff standing away from the counter with everything covered and not much lighting, so we headed towards Gregg's. Another customer asked if Subway was open, and the lady behind the counter said yes while turning lights back on. As we joined the queue, the customer asked if the selection of toppings was everything on offer today, and the lady's response was "Yes it's nine toppings, isn't that enough?" She then continued "we shouldn't be open anyway, it's a holiday." Fortunately the customers in queue weren't interested in escalating the conversation, however the staff's attitude towards customer service was fundamentally wrong. The sandwich was good enough to not give this review only one star, but I'm sure the bitter service affected the taste...
Popped in today to be confronted by an extremely rude older lady working there who really shouldn’t be, especially when she features in other reviews. She not only spoke to me appallingly but the young lad who works there who was doing his best and looked beaten and embarrassed by her attitude. I’d imagine it’s a miserable shift for him. Food was fine if the service a little slow. If the lady engages in confrontation as much as she obviously does (person before me too) then no wonder there’s a queue. I won’t be going there again!
For the last year or so I’ve been visiting this subway and the older lady is the most rudest women I have ever met! Her attitude towards customers is appalling and she needs a warning or a sacking! She bullies the young lad that works in there and I have had enough! Today she told a young lady who had a little baby that she couldn’t sit down because they are not allowing customers to eat in, at that moment I hit boiling point and I spoke up! Told the manager to sort her attitude out and that I will be taking this further, I have witnessed on 3 occasions this particular member of staff being absolutely rude to customers and I have had enough of her-she shouldn’t be a manager! She has no people skills what’s so ever. She didn’t like my truth so she refused to serve me-and to be honest I couldn’t care less! I’m glad I spoke up and I hope that someone high up has a quite chat with this woman, the longer people don’t stay anything the longer she will keep getting away with it. She is rude, nasty, a bully and I will be taking this further. After I had a chat with her everyone customer after me was called “hello my love” “yes my love” that’s okay my love…..FAKE! She is fake and I am just so shocked she is allowed to work there.
This place is appalling! One male serving (making the sandwich and taking payment). Queued for 15 minutes (only 4 people in front) and then gave up. Do NOT use the toilets! Literally the most disgusting toilets I have witnessed allegedly owned by Subway! Makes me wonder what their food hygiene standards are like…?!? Will be reporting to Environmental Health! Avoid!!!!
Staff were ignorant. The old lady was rude wouldn’t make what I asked for because she couldn’t be asked. Disgusting service won’t be coming back!! Then the food itself was just as bad all the filling in one end and half as much food as what I would get in any other subway across the county!! Also left without any receipt as the machine was conveniently broken!!
The elderly lady was horrible! Waited a while to get served as she just stood there doing nothing ignoring us. She seemed annoyed that we didn’t know items were out of stock (no signs) but luckily there was another member of staff that’s found some of the items that they “don’t have”. There was a sign to say only card payments but yet was very abrupt to say she only would take cash. Whist making the sandwiches she would throw the food items she wasn’t using back, which landed in other food. Wanted to add more food but she was so horrible we just got what we could. Luckily there is a Greggs next to them which has lovely customer service and we were able to get the rest of the food we wanted.
I would love to see Subway employing people with more than two brain cells.\\nOredered on uber eats. Half of the order missing, basically zero meat on the sandwich.\\nNow have to mess about with uber to get my money back, all this because a person working there, can't follow simple instructions.
Lone female worker, was more concerned with making 5 or 6 \\\"random\\\" orders (no one else waiting except me!) than to even acknowledge me, let alone take my order!\\nAfter 10 minutes left and went to McDonald's 1 mile away further down A30!
My whole order was wrong I got no cheese and it wasn’t toasted\\nOrdered 2 Pepsi cherry- only 1 come and it was raspberry\\nAnd the cookie was wrong\\nI don’t no how you managed to mess up so much but I think the manger of the place need to retrain there team or find a new job ?
Restaurantji Recommends
Constaly getting orders wrong\\nEven most items missing\\nAnd they dont pick up their phones\\n\\nAVOID AT ALL COSTS
The sandwichs were OK but the crisper were under cooked. The employee was really rude and not helpful.
Food is ok, this place needs more staff.\\n\\nDon't buy any cookies or muffin from there, they been sitting there for days and are rock solid.\\n\\nGuy also wipe the bench clean with the same gloves his putting the food with. He does not change gloves every meal.
Staff are slow. Have to repeat your order 3to4 times. The subs are thrown together without any care. Fillings are usually wrong. This is my local subway and use it often this review is not written on one visit but my experience as a regular visitor.
very unprofessional staff. too busy speaking among themselves than attending to customers. i even had to ask for a bag to put my sandwich in.