I go for quick lunch in friday ,I arrive at the restaurant and I been ignor on door for 10 min ,one blond lady was walking around didn't say a word,after that one guy give me a sit and I try to order straight away because I was in rush , unfortunately my order need to be take by manager because I have nut allergy, after waiting another 10 minutes my order was finally taken and manager introduced her self with name Becky, I explained I am in rush just in my break and want to eat my regular firecracker with coke zero, she got wrong the drink firstly I had wrong regular coke served , after that I need it to get attention of staff that my food was staying on the counter for 5 min and was getting cold then the guy let me know he can't serve the food as was allergies he need a manager and she was somewhere else, he go to call her , she come full of smell of cigarette didn't even wash her hands just through the dish on the table and run away .... never again comin, bad awful service !
Alice Whittick
Absolutely brilliant as always with their gluten Free (coeliac) customers, though was busier than expected! Service was fabtastic and the food was delicious, thank you!Dietary restrictions: Gluten Free (Coeliac)
James Hook
Great food and the service from Luisa was brilliant ?
Jesse
We were served by a brilliant waitress who was very helpful and kind her name was Luisa. It was brilliant food aswell and we really enjoyed the food.
Janaka Gamage
Delicious food and amazing service from luisa was very friendly towards
bee r
Luisa a service was amazing, she understood we was limited for time. Sat us down straight away took our order and food with here within 10 mins. She was absolutely lovely and very
Kiren Brewer
Booked a table for 15 for my daughters birthday. They could not enough to make our experience special. The food was great and all the staff were so friendly and professional. Would highly reccomended and had a great evening.Kid-friendliness: Provided high chairs and had crayons and puzzles to keep the kids entertained.
Simon Crossley
Whilst the menu was slightly more expensive than I expected the portions were slightly larger so I was well fed and didn't need a dessert. The service was quietly attentive. The restaurant design is modern it slightly stale.
Andre Ellis
When you’re out doing the Christmas shopping and feel a bit peckish, you can’t go wrong with a nice Wagamama.The restaurant was a bit busy so service was a bit slow but the food was good. On a cold evening, the chilli chicken ramen and a nice cold Asai is just what you need to warm you up.
Line Wheeler
Never been to Wagamama before. A friend recommended it. Arrived a little early before opening but the staff very kindly told me a could take a seat while I was waiting for my friend. Ben one of the waiter made me a lovely hot chocolate to help me to warm up. Then my friend and I enjoyed a lovely lunch . I was very impressed by the food very fresh and tasty. All the staff were friendly and working very hard . The manager Simona came to check on us : great customer service . Will recommend the placeVegetarian options: The mushroom starter was really great.
I wanted to take a moment to acknowledge the outstanding service provided by Marina during a visit to Wagamama. Her professionalism, attention to detail, and genuine care for customers truly made my dining experience exceptional. Marina's warm welcome and extensive knowledge of the menu greatly contributed to our enjoyable evening. She offered fantastic recommendations and ensured our meal was served promptly and flawlessly. Her dedication to ensuring customer satisfaction was evident throughout our visit. However, regrettably, during my time at the restaurant, I observed a concerning incident involving a manager named Iskra. There were instances where Iskra raised their voice at the staff, which created an uncomfortable atmosphere for both customers and employees. Despite this, Marina's exemplary service shone through, and her positive attitude remained unwavering. Her professionalism in handling the situation was commendable and deserves recognition. I believe that staff like Marina are a true asset to Wagamama, contributing significantly to the restaurant's positive reputation. It's my hope that her dedication and exceptional service are appreciated and acknowledged. Also, the katsu curry and hot pot were delish!
Luiza
Everything was perfect except for the fact that food is being served in a weird order. Me and my man have ordered starters and mains. My man received his main dish and I received nothing, and his food was getting cold while he was waiting for me to get anything. Then he received his starter (while he didn't even touch the main yet), and I still had nothing. And when I finally received my starter, it was cold, which means it's been ready for a long time. We're very easy going and we rarely complain about anything, but this system is just weird.
Luke Woodward
The food is always good at wagamamas, and offers something different to the Staines food court but is slightly less authentic.It is always busy in here but is often frequented by a slightly younger demographic than myself and my wife, nothing like coming here on a Friday night to feel old.The service was okay they were busy but had adequate waiting staff, the only issue is they were obviously getting a lot of take out orders through various apps so did mean the wait for food was longer than it used to be. Also their prep station for the takeouts is right at the back of the restaurant, so there are constantly waiting staff going from the kitchen at the front, to the back to packing station, then packing then back past you to give it to the driver. From an operational point of view there are efficiencies which can be made here. From a customer point of view it is quite annoying to having someone constantly coming past you, and leaning into your table whilst trying to make it around other waiting staff.
Alyssa Pasion
food came fast, friendly staff. ordered a chilli squid and the portions were much bigger than the ones compared to the cambridge branch. overall great!
Raymond Lee
Nice but not consistent. First time really good and second time the broth from the ramen was very oily plus only luke warm, but the staff are always friendly and polite.
I go for quick lunch in friday ,I arrive at the restaurant and I been ignor on door for 10 min ,one blond lady was walking around didn't say a word,after that one guy give me a sit and I try to order straight away because I was in rush , unfortunately my order need to be take by manager because I have nut allergy, after waiting another 10 minutes my order was finally taken and manager introduced her self with name Becky, I explained I am in rush just in my break and want to eat my regular firecracker with coke zero, she got wrong the drink firstly I had wrong regular coke served , after that I need it to get attention of staff that my food was staying on the counter for 5 min and was getting cold then the guy let me know he can't serve the food as was allergies he need a manager and she was somewhere else, he go to call her , she come full of smell of cigarette didn't even wash her hands just through the dish on the table and run away .... never again comin, bad awful service !
Absolutely brilliant as always with their gluten Free (coeliac) customers, though was busier than expected! Service was fabtastic and the food was delicious, thank you!Dietary restrictions: Gluten Free (Coeliac)
Great food and the service from Luisa was brilliant ?
We were served by a brilliant waitress who was very helpful and kind her name was Luisa. It was brilliant food aswell and we really enjoyed the food.
Delicious food and amazing service from luisa was very friendly towards
Luisa a service was amazing, she understood we was limited for time. Sat us down straight away took our order and food with here within 10 mins. She was absolutely lovely and very
Booked a table for 15 for my daughters birthday. They could not enough to make our experience special. The food was great and all the staff were so friendly and professional. Would highly reccomended and had a great evening.Kid-friendliness: Provided high chairs and had crayons and puzzles to keep the kids entertained.
Whilst the menu was slightly more expensive than I expected the portions were slightly larger so I was well fed and didn't need a dessert. The service was quietly attentive. The restaurant design is modern it slightly stale.
When you’re out doing the Christmas shopping and feel a bit peckish, you can’t go wrong with a nice Wagamama.The restaurant was a bit busy so service was a bit slow but the food was good. On a cold evening, the chilli chicken ramen and a nice cold Asai is just what you need to warm you up.
Never been to Wagamama before. A friend recommended it. Arrived a little early before opening but the staff very kindly told me a could take a seat while I was waiting for my friend. Ben one of the waiter made me a lovely hot chocolate to help me to warm up. Then my friend and I enjoyed a lovely lunch . I was very impressed by the food very fresh and tasty. All the staff were friendly and working very hard . The manager Simona came to check on us : great customer service . Will recommend the placeVegetarian options: The mushroom starter was really great.
Restaurantji Recommends
I wanted to take a moment to acknowledge the outstanding service provided by Marina during a visit to Wagamama. Her professionalism, attention to detail, and genuine care for customers truly made my dining experience exceptional. Marina's warm welcome and extensive knowledge of the menu greatly contributed to our enjoyable evening. She offered fantastic recommendations and ensured our meal was served promptly and flawlessly. Her dedication to ensuring customer satisfaction was evident throughout our visit. However, regrettably, during my time at the restaurant, I observed a concerning incident involving a manager named Iskra. There were instances where Iskra raised their voice at the staff, which created an uncomfortable atmosphere for both customers and employees. Despite this, Marina's exemplary service shone through, and her positive attitude remained unwavering. Her professionalism in handling the situation was commendable and deserves recognition. I believe that staff like Marina are a true asset to Wagamama, contributing significantly to the restaurant's positive reputation. It's my hope that her dedication and exceptional service are appreciated and acknowledged. Also, the katsu curry and hot pot were delish!
Everything was perfect except for the fact that food is being served in a weird order. Me and my man have ordered starters and mains. My man received his main dish and I received nothing, and his food was getting cold while he was waiting for me to get anything. Then he received his starter (while he didn't even touch the main yet), and I still had nothing. And when I finally received my starter, it was cold, which means it's been ready for a long time. We're very easy going and we rarely complain about anything, but this system is just weird.
The food is always good at wagamamas, and offers something different to the Staines food court but is slightly less authentic.It is always busy in here but is often frequented by a slightly younger demographic than myself and my wife, nothing like coming here on a Friday night to feel old.The service was okay they were busy but had adequate waiting staff, the only issue is they were obviously getting a lot of take out orders through various apps so did mean the wait for food was longer than it used to be. Also their prep station for the takeouts is right at the back of the restaurant, so there are constantly waiting staff going from the kitchen at the front, to the back to packing station, then packing then back past you to give it to the driver. From an operational point of view there are efficiencies which can be made here. From a customer point of view it is quite annoying to having someone constantly coming past you, and leaning into your table whilst trying to make it around other waiting staff.
food came fast, friendly staff. ordered a chilli squid and the portions were much bigger than the ones compared to the cambridge branch. overall great!
Nice but not consistent. First time really good and second time the broth from the ramen was very oily plus only luke warm, but the staff are always friendly and polite.