Very Slow, good job we were not in a hurry. Took over 39 minutes to get served. The two Batista's were the slowest I have ever come across in any coffee shop. The whole set up was slow, as they were taken orders and then making the drinks
Helen l
Nothing wrong with cafe section. It's the toilets that I'm complaining about. The toilet was mixed sex and there was a waiting section inside for people waiting to use toilet. The issues I had with this are that a man could be waiting there to attack a women or lone child. This toilet door was locked so customers had to use the disabled toilet. Both toilet areas stank of urine. The toilet floor in the disabled toilet was awash with urine along with the toilet seat. Bloody disgusting expecting women to share toilet with men who have aim issues and are a potential risk to females who go in alone.
John Hewitt
Great service and excellent quality of food and beverages, brilliant.
stuart mcclurg
Consistently the best coffee of any of the high street chains. The cortado is always to notch. I also find the service at Nero is more genuine and friendly rather than the often scripted interactions elsewhere with the only objective being to up sell food. To me Nero is a haven when I'm on a day out at the MetroCentre.
Bradley Bolam
Always friendly. Coffee is consistently nice. Much prefer nero over all the other big chains
Kevin Brown
Lovely place, love the scones very tasty,? great set off staff
Naveed Ahmed
This Cafe Nero on the top floor near the Red Mall is better than the other one in the Yellow Mall.
Rod Shaw
The staff are friendly and helpful. However, the last couple of visits here, the cups and plates look grubby and stained. The seating areas outside the unit within the mall are also not cleaned and wiped down thoroughly. The seats that we had, in-between the cushions, were full of food waste/crumbs that appeared to have accumulated over a period of time. This has put us off from using this coffee shop in the future.
Duncan
As far as large chain coffee places go cafe Nero is pretty good. This particular cafe is excellent and its staff are great.
Google user
Nice strong coffee and good selection of tasty food
Coffee & Danish good but male member of staff looked miserable with no warm greeting or smile. Very robotic. A smile can make such a difference ☺
Richard Drew
Nice strong coffee and good selection of tasty food
sola ogundimu
Nice until my non-dairy coffee got contaminated with dairy milk after informing the barista I want a non-dairy oat milk, please be aware this is a serious condition not to be played with......NERO..safety don't use the same blender for both dairy and non-dairy customers
chris knox
It's even beter if you have the 3app which gets you any coffee for £1, includes specials/seasonal latte's etc etc...read the TC
Janine Dear-Barlow
Unfriendly guy servicing us. He gave the same drink to the girl behind us and give her a full glass but only 3/4 and was half ice. I couldn't taste any of the cherry in it but got charged 50p for 1 pump. Could see the pink in the other girl's drink but I guess it's because she was wearing a crop top. The music was too loud to hear each other speak and it was boiling and really dark. Were sitting in but he gave take away cups and had to ask for a glass. Wouldn't recommend.
Very Slow, good job we were not in a hurry. Took over 39 minutes to get served. The two Batista's were the slowest I have ever come across in any coffee shop. The whole set up was slow, as they were taken orders and then making the drinks
Nothing wrong with cafe section. It's the toilets that I'm complaining about. The toilet was mixed sex and there was a waiting section inside for people waiting to use toilet. The issues I had with this are that a man could be waiting there to attack a women or lone child. This toilet door was locked so customers had to use the disabled toilet. Both toilet areas stank of urine. The toilet floor in the disabled toilet was awash with urine along with the toilet seat. Bloody disgusting expecting women to share toilet with men who have aim issues and are a potential risk to females who go in alone.
Great service and excellent quality of food and beverages, brilliant.
Consistently the best coffee of any of the high street chains. The cortado is always to notch. I also find the service at Nero is more genuine and friendly rather than the often scripted interactions elsewhere with the only objective being to up sell food. To me Nero is a haven when I'm on a day out at the MetroCentre.
Always friendly. Coffee is consistently nice. Much prefer nero over all the other big chains
Lovely place, love the scones very tasty,? great set off staff
This Cafe Nero on the top floor near the Red Mall is better than the other one in the Yellow Mall.
The staff are friendly and helpful. However, the last couple of visits here, the cups and plates look grubby and stained. The seating areas outside the unit within the mall are also not cleaned and wiped down thoroughly. The seats that we had, in-between the cushions, were full of food waste/crumbs that appeared to have accumulated over a period of time. This has put us off from using this coffee shop in the future.
As far as large chain coffee places go cafe Nero is pretty good. This particular cafe is excellent and its staff are great.
Nice strong coffee and good selection of tasty food
Restaurantji Recommends
Coffee & Danish good but male member of staff looked miserable with no warm greeting or smile. Very robotic. A smile can make such a difference ☺
Nice strong coffee and good selection of tasty food
Nice until my non-dairy coffee got contaminated with dairy milk after informing the barista I want a non-dairy oat milk, please be aware this is a serious condition not to be played with......NERO..safety don't use the same blender for both dairy and non-dairy customers
It's even beter if you have the 3app which gets you any coffee for £1, includes specials/seasonal latte's etc etc...read the TC
Unfriendly guy servicing us. He gave the same drink to the girl behind us and give her a full glass but only 3/4 and was half ice. I couldn't taste any of the cherry in it but got charged 50p for 1 pump. Could see the pink in the other girl's drink but I guess it's because she was wearing a crop top. The music was too loud to hear each other speak and it was boiling and really dark. Were sitting in but he gave take away cups and had to ask for a glass. Wouldn't recommend.