Starbucks Coffee

11-15 St. Michaels Wy., Metrocentre, Gateshead
(191) 460-1086

Recent Reviews

Lauren Farrier

When we came in the shop was quite busy however I didn’t feel rushed at all Kore took their time with all customers. They were very happy and helpful!

Google user

I just wanted to say how amazing customer service was yesterday. I think the employees name was Kore, He was so friendly happy and fun. I was indecisive and he recommended an amazing drink he’s very knowledgeable about his work and so polite. I’m heavily pregnant and little things like telling me about the caffeine in it was really caring of him. By far the best customer service I’ve ever experienced

Maygen P01

I just wanted to say how amazing customer service was yesterday. I think the employees name was Kore, He was so friendly happy and fun. I was indecisive and he recommended an amazing drink he’s very knowledgeable about his work and so polite. I’m heavily pregnant and little things like telling me about the caffeine in it was really caring of him. By far the best customer service I’ve ever experienced

Gimz

The staff this morning on the drive through intercom and at the window were both lovely and polite individuals. Both were incredibly positive and happy to help, nothing particularly unusual occurred but it was the overall kindness from both members of staff that really shon through and made the entire experience a positive one to start my day ?

Debbie Heath

The staff are always friendly and helpful. They'll do whatever they can to help/assist or suggest different ways to make your favourite drink.

Ken Saiger

Quick service and cinnamon swirl was very nice. Dropped a star for all the tables with crockery and no one there.

Claire Copeland

Just used the ladies loo. The toilet itself was clean and that's all that was. Thick dust on skirting and tile trim dirt around taps and on tiles under hand dryer and tissue strewn around bin. At these prices I expect a better standard of facilities.

Sandra Louise-Heaton

Came in for some coffee and food with my daughter, and although it was busy it didn't stop the amazing workers, all my thanks and praise to the lovely lady Abbie and the gentleman Luke! There was a queue of drinks ahead of me, and unfortunately for the young lady that meant a lot of work for her however, she still gave me the best customer service possible, even wishing me a good day which was ever so thoughtful. The young gentleman Luke served me and was quick and efficient with his service but nevertheless he was effortlessly polite, which is exactly the type of service you'd want at a busy time! I had a wonderful experience here and my food and coffees were divine, I highly recommend this place!

C G

Drink was wrong even though the ticket on the cup was correct, basically given a warm cup of milk, very disappointing experience.

Stuart

Here for coffee right away. Absolute joke of a place. So slow. 3 staff on serving each customer in no order. People coming in in front of you and get their drink before you. Go elsewhere. Waited around 20 minutes for a coffee, iced coffee and an espresso.Please serve ONE customer at a time. Not as many as you can at once. It just doesn’t work!!!!

Tony Davies

I’m sat in the the upper red mall of Starbucks. And have just been served by young man by the name of Lewis who in my opinion has exceptionally good customer service and appears to be very dedicated to his job.

Hollie Burke

Lovely staff, really appreciate a lady called Abigail who made my little sister a free drink after she spilt hers after someone cleaned it up really quickly.

Christopher T

Great coffee. Smooth service, plug sockets to charge your phone or tablet. Perfect place to meet friends.

Kimmie9890

Great service girl even brought our drinks and food to table as we both have walking sticks really helpful

Laura Watson

Tables not cleared quickly for people to sit down they we’re not gonna honour the free refill as they said it was filter coffee only not the special coffees yet the coffee comes from the same machine ? And they use the same syrup for the special coffee and the normal one with syrup makes no sense disabled toilet was rank with liquid on the floor which I can only guess was water but who knows they don’t check them on time or regularly

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