OMG the manager hang the phone on me three times!!! this is so 90s service, where is training and customer care? After 58min my order arrived and I don't even want it. the attitude that who clame to be the manager made me doubtful of quality and standards. I WILL NEVER NEVER ORDER FROM THIS WASHED UP OLD FASHIONED BUSINESS!!thanks to your manager and his rood condescending attitudeDomino's HO HO all the way !!!
Alaa Yassine
Ordered 2 pizzas this sunday morning and they were lovely. Spoke to a man on the phone with regards to my order and he was very helpful and clear. Thank you.
Stephen Blenkinsop
Took an hour and a half for food to arrive. food very avarege all the pizza topping was in the middle non round the outer edge , chicken goujons were stodgy .
Lindsey Robson
The food from here is always amazing and delivered quickly. But recently the last 2 times the delivery driver won’t bring the food to my door as I live in an upstairs flat and says “we’re not supposed to come inside” when he rings for me to come down and get it which is an inconvenience as I’m usually in my pyjamas, late at night and have to get changed to go down. I’m assuming he only does this as the man himself is large and doesn’t want to walk upstairs! I’ve never had a problem with any other take out and papa johns previous driver’s coming upstairs.
Jason Bains
Terrible service pizza arrived 3 hours later and
Joe d
Kids Crying. Booked online, waited one hour and couldn’t track online. Spoke to a member of staff on phone who was polite but accepted that the web site was a crock of sh**t and that they had no idea when our order would come through to them or come to us. Had used them before but slipped massively - avoid
Santino Valente
Ordered 2 pizzas on Tuesday, came quicker than I thought they
Harish Rikkula
I have ordered xxl pizza with ranch sauce but the sauce was not spread properly and the base was not cooked properly worst pizza I have ever tried and more over in online it is showing we can choose 7 toppings and the in store they told me that only 4 toppings we can add but the cost was same for the both in online and In store I have spend more then £20
Timo
Ordered 2 pizzas on Tuesday, came quicker than I thought they
we rang them after the tracker confirmed “enjoy” and they said the driver will be 4minutes. we waited 50 minutes since and rang them before the store rang and refused to answer the phone. food was never delivered and money is gone. don’t order from here, such a waste of money.
Lee Lynch
Very rude person on the phone. I can see from the other reviews that this is an ongoing issue with this branch (Gosforth, Newcastle). This man needs extra customer service skills training. I will never order again.
H2173ZKbarrym
Papa John's sells the best pizzas. I wonder where the poor reviews are coming from. I have asked many different friends. Which pizzas do they prefer? And it's always Papa Johns.
Georgi _
Customer service here is horrible. I’ve had problems multiple times with the service here. Today we ordered a pizza - pizza tracker for this place doesn’t work so can’t use that to estimate order delivery time, and orders always come late from here so even though it said it had been delivered after an hour we waited an extra 30 minutes before calling the shop. My bf called them and politely asked if he could have an order update. Immediately the man on the phone took up a tone with my bf about how the driver called us but it didn’t connect, it’s been sent back to the shop etc. So my bf again politely explains he’s not sure why what’s happened, we’re calling him on the number we left the driver. The man on the phone repeats the phone number and reads out my bfs old number, which we updated on the website before placing the order and it says in our order confirmation that the number to call is my bf’s new number, so it was Papa Johns mistake, not ours. The man on the phone was so rude my bf couldn’t even be bothered to point this out as it wasn’t worth the attitude we were clearly going to get in response. As I say, not the first time we’ve had attitude problems from the staff here for things which are their fault. Big shame because I’ve never had any issues at any other branch of this chain, just this one.
Saffron L
Awful customer service!!! I used their actual website so I could change my base etc as just eat don’t have the options! We used the online tracker expecting accurate updates from it and as soon as it said delivery out waited outside! No one showed up! I didn’t have signal in the hotel so I went out and called and the guy who I can only assume is “Kevin” judging by all the other appalling reviews this guy has had who was extremely rude and abrupt stating he was trying to call/left voicemails but then states I gave a wrong number which I think is just an excuse! Said the delivery guy was on his way back (half hour before their closing) and was unable to come back! Said I needed to speak directly with customer service for a refund, but doesn’t have this option just to leave feedback! Agree with all the other reviews, the guy is very monotone and belittling on the phone! Papa johns really need to look into this (looks like this will never be the case, most reviews talk about him and he’s still providing appalling customer service) KEVIN get a new job pal, although your attitude shows it’s the only place that’ll have you with that attitude (:
OMG the manager hang the phone on me three times!!! this is so 90s service, where is training and customer care? After 58min my order arrived and I don't even want it. the attitude that who clame to be the manager made me doubtful of quality and standards. I WILL NEVER NEVER ORDER FROM THIS WASHED UP OLD FASHIONED BUSINESS!!thanks to your manager and his rood condescending attitudeDomino's HO HO all the way !!!
Ordered 2 pizzas this sunday morning and they were lovely. Spoke to a man on the phone with regards to my order and he was very helpful and clear. Thank you.
Took an hour and a half for food to arrive. food very avarege all the pizza topping was in the middle non round the outer edge , chicken goujons were stodgy .
The food from here is always amazing and delivered quickly. But recently the last 2 times the delivery driver won’t bring the food to my door as I live in an upstairs flat and says “we’re not supposed to come inside” when he rings for me to come down and get it which is an inconvenience as I’m usually in my pyjamas, late at night and have to get changed to go down. I’m assuming he only does this as the man himself is large and doesn’t want to walk upstairs! I’ve never had a problem with any other take out and papa johns previous driver’s coming upstairs.
Terrible service pizza arrived 3 hours later and
Kids Crying. Booked online, waited one hour and couldn’t track online. Spoke to a member of staff on phone who was polite but accepted that the web site was a crock of sh**t and that they had no idea when our order would come through to them or come to us. Had used them before but slipped massively - avoid
Ordered 2 pizzas on Tuesday, came quicker than I thought they
I have ordered xxl pizza with ranch sauce but the sauce was not spread properly and the base was not cooked properly worst pizza I have ever tried and more over in online it is showing we can choose 7 toppings and the in store they told me that only 4 toppings we can add but the cost was same for the both in online and In store I have spend more then £20
Ordered 2 pizzas on Tuesday, came quicker than I thought they
Lovely pizza! Will order
Restaurantji Recommends
we rang them after the tracker confirmed “enjoy” and they said the driver will be 4minutes. we waited 50 minutes since and rang them before the store rang and refused to answer the phone. food was never delivered and money is gone. don’t order from here, such a waste of money.
Very rude person on the phone. I can see from the other reviews that this is an ongoing issue with this branch (Gosforth, Newcastle). This man needs extra customer service skills training. I will never order again.
Papa John's sells the best pizzas. I wonder where the poor reviews are coming from. I have asked many different friends. Which pizzas do they prefer? And it's always Papa Johns.
Customer service here is horrible. I’ve had problems multiple times with the service here. Today we ordered a pizza - pizza tracker for this place doesn’t work so can’t use that to estimate order delivery time, and orders always come late from here so even though it said it had been delivered after an hour we waited an extra 30 minutes before calling the shop. My bf called them and politely asked if he could have an order update. Immediately the man on the phone took up a tone with my bf about how the driver called us but it didn’t connect, it’s been sent back to the shop etc. So my bf again politely explains he’s not sure why what’s happened, we’re calling him on the number we left the driver. The man on the phone repeats the phone number and reads out my bfs old number, which we updated on the website before placing the order and it says in our order confirmation that the number to call is my bf’s new number, so it was Papa Johns mistake, not ours. The man on the phone was so rude my bf couldn’t even be bothered to point this out as it wasn’t worth the attitude we were clearly going to get in response. As I say, not the first time we’ve had attitude problems from the staff here for things which are their fault. Big shame because I’ve never had any issues at any other branch of this chain, just this one.
Awful customer service!!! I used their actual website so I could change my base etc as just eat don’t have the options! We used the online tracker expecting accurate updates from it and as soon as it said delivery out waited outside! No one showed up! I didn’t have signal in the hotel so I went out and called and the guy who I can only assume is “Kevin” judging by all the other appalling reviews this guy has had who was extremely rude and abrupt stating he was trying to call/left voicemails but then states I gave a wrong number which I think is just an excuse! Said the delivery guy was on his way back (half hour before their closing) and was unable to come back! Said I needed to speak directly with customer service for a refund, but doesn’t have this option just to leave feedback! Agree with all the other reviews, the guy is very monotone and belittling on the phone! Papa johns really need to look into this (looks like this will never be the case, most reviews talk about him and he’s still providing appalling customer service) KEVIN get a new job pal, although your attitude shows it’s the only place that’ll have you with that attitude (: