Due to rowntree haired chubby female manager on date 7 Jan 2024Very very ignarant an aggressive towards people putting money in to the buisness as for her description she refused to provide her name for this complaint,,So the owner sees this I've eaten in your restaurant most days for the last week 7 of us have had meals breakfast an evening dinner that's 14 meals you've lost income on plus puddingsI've tipped your waiter Rob several ocations he's an asset to your company ,, the lady dark hair chubby 1 of manger she said .she's lost you a lot of money ? extremely rude she even unplugged my phone yes someone's property without asking meI'll never be eaten there again it's a battle to get sauce provided normally its all in a wooden basket at basic restaurantsI've been in most days over last 2 months above is why your always half empty .. half empty restaurant on sea front can only be staff bad or food bad never again our money will not be wasted
Lucy Whiteley
Lovley good with lovley staff breakfast 5 stars a lot of selections to have and we also went 4 tea n yet again 5 star service n front of house staffrob so lovely and looked after us he needs 5 stars himself bn food was amazing thank u 4 looking after us rob u were so lovely xx nye 23/24
Jackie Bland
Five of us had our Christmas dinner at Beefeater Whitley Bay & we would like to say how brilliant it was. The food & service was top class, we will definitely be going back. Our server was Donna who was great.Dietary restrictions: One of our party is gluten free & he loved all his foodKid-friendliness: We had children in our party who were treated brilliantly
ASHLEY BARLOW
We had a great Xmas day lunch with all the family. Food was lovely, staff were very very good great atmosphere Thankyou to all the staff.
Project kitchen designer 165
Enjoyed a meal deal dinner and breakfast as part of premier Inn stay for 1 night. Welcoming restaurant with open kitchen, fabulous host and food on both evening and morning service. Excellent presentation and setup of breakfast area for morning guests to enjoy.
Steven Orrell
Very enjoyable meal on a cold wintry afternoon took advantage of the festive
suzanne monaghan
We visited Whitley Bay Beefeater on 24/11/23 for the first time. Our table was booked for 7:15, our food wasn’t served until 9:10. We had 4 children in our party that were getting restless. Before the meal was served I had to look for a waitress to order some drinks, it took another 25minutes for these to be served; we were giving this round of drinks free. The restaurant was very busy and I only seen 3 waitresses. When the meals came they were not to the high standard we receive when visiting Moorfarm Beefeater. We ordered a number of mixed grills all served differently; some with mushrooms and tomato’s, some without and some with 2 eggs, others with 1. One of the mixed grills requested well done steak, this was pink when cut into. The tables were not cleared between courses. After waiting over an hour for our main meals we were told that there was a delay with food, had we been told this when ordering we would not of waited. We were celebrating my daughters 21st birthday and the service we received was very disappointing and the food was not to a high standard. I messaged them through the website so they explain before writing but have not had a reply. I would definitely not recommend this restaurant.
Tori
Bad customer service which we did complain about at the time (as I don't ordinarily like just leaving bad reviews) but felt they completely ignored us.Whole process took way too long - 2.5 hours and the place was pretty empty at points. 2 young children beside themselves with boredom.Husband ordered a burger and got completely the wrong thing. It was meant to be chicken (it was just a normal burger) with sausage and bacon (both absent). Didn't come with a jug of gravy. Explained this in full to the waitress who went to speak to the chefs then came back and said it was the right burger just didn't have the bacon on cause they had ran out. Ignored what we said about sausage, being a normal burger not chicken, not having gravy. Gave us 2 pounds off for the missing bacon, ignored that it was completely the wrong thing in the first place. Weren't wanting a monetary discount as my husband actually ate it before realising (trying to placate two kids was distracting as it was 1.5 hours after arriving that our food came). We would have liked some acknowledgement of their mess up.Ordered a side of loaded roasties which they forgot to make. This is fine, stuff like this happens all the time. Instead of coming back and verbalising this to us the waitress just disappeared and didn't come back. This happened a lot, the waitresses would just start serving other people when they were there in the middle of sorting stuff out which is probably why you spend so long sitting around.Adult food came out 10 mins after the kids food so they were almost finished we got ours.Mine came with salad which was just dry and undressed.The waitress kept putting all our drinks down Infront of our 2 year old instead of anywhere else on the table.All in all, some of this stuff I wouldn't have complained about. I'd not even have complained about the burger being incorrect if they just owned up to it but it's poor customer service to completely ignore what the customer has said because it doesn't suit you.Positives: apart from how long the process takes, they do have colouring sheets for the kids which are a nice touch. Waitress spent time engaging them which was nice. Nice festive atmosphere. Price for kids set meal decent.
Grahame Irwin
Good solid pub grub.No fish or calamari when we went.Great service, friendly staffPortions weren't huge.A bit quiet.
Kevin Elsdon (RetroGameCrusader)
Been to Beefeater Whitley Bay, Spanish City twice now beginning of September and November 2023.The food always tastes so good and full of Flavour.Booking seating is the best way to go. I've sat in both sides and staff are so nice. I would look at online menus before deciding to go first. Beefeater is a costly place but really worth it.
Booked for Sunday lunch to be told when we get there they don’t serve Sunday lunch anymore.Ordered Turkey roast from Christmas menu, not great, took forever to come and at this point there was only a couple of other couples in the restaurant who were already eating.Decided to order dessert, literally an icecream, took 35 minutes to come. Spent an hour and 45 minutes in their altogether getting basic food. Staff were nice but service was so slow and food just wasn’t great at all. Definitely won’t be back.
RetroGame Crusader (RetroGameCrusader)
Been to Beefeater Whitley Bay, Spanish City twice now beginning of September and November 2023.The food always tastes so good and full of Flavour.Booking seating is the best way to go. I've sat in both sides and staff are so nice. I would look at online menus before deciding to go first. Beefeater is a costly place but really worth it.
2Easy4ChronoKidd
Came for a meal with my fiance, we didn't book, and even though they were busy, as we came on a Sunday where everybody comes out for roasts, they sat us in the bar area. Food was tasty, cocktails were lovely, and both the atmosphere and staff were lovely! Deffo recommended that people give this place a go!
Sarah Ellis
Really enjoyed the new hot buffet! Able to enjoy the hot food at our leisure as well as the lovely continental selection. Staff were great too.
Susan Godber
After a frosty start from one of the people working there which almost saw us walking out things got so much better. We was lucky to be served by a wonderful lady called Tanya, who was the most loveliest of people you would want to meet. My husband is blind and without any promping Tanya behaved around him like she did it every day. Explaining what she was doing and where she was placing things and asking HIM not me what HE wanted, she did all this with a smile on her face while being run ragged due to a lack of staff, this made our experience there a very relaxing evening. Thank you Tanya and if we're ever in the area again we will definitely be dining there again, but only if the lovely Tanya is on duty.
Due to rowntree haired chubby female manager on date 7 Jan 2024Very very ignarant an aggressive towards people putting money in to the buisness as for her description she refused to provide her name for this complaint,,So the owner sees this I've eaten in your restaurant most days for the last week 7 of us have had meals breakfast an evening dinner that's 14 meals you've lost income on plus puddingsI've tipped your waiter Rob several ocations he's an asset to your company ,, the lady dark hair chubby 1 of manger she said .she's lost you a lot of money ? extremely rude she even unplugged my phone yes someone's property without asking meI'll never be eaten there again it's a battle to get sauce provided normally its all in a wooden basket at basic restaurantsI've been in most days over last 2 months above is why your always half empty .. half empty restaurant on sea front can only be staff bad or food bad never again our money will not be wasted
Lovley good with lovley staff breakfast 5 stars a lot of selections to have and we also went 4 tea n yet again 5 star service n front of house staffrob so lovely and looked after us he needs 5 stars himself bn food was amazing thank u 4 looking after us rob u were so lovely xx nye 23/24
Five of us had our Christmas dinner at Beefeater Whitley Bay & we would like to say how brilliant it was. The food & service was top class, we will definitely be going back. Our server was Donna who was great.Dietary restrictions: One of our party is gluten free & he loved all his foodKid-friendliness: We had children in our party who were treated brilliantly
We had a great Xmas day lunch with all the family. Food was lovely, staff were very very good great atmosphere Thankyou to all the staff.
Enjoyed a meal deal dinner and breakfast as part of premier Inn stay for 1 night. Welcoming restaurant with open kitchen, fabulous host and food on both evening and morning service. Excellent presentation and setup of breakfast area for morning guests to enjoy.
Very enjoyable meal on a cold wintry afternoon took advantage of the festive
We visited Whitley Bay Beefeater on 24/11/23 for the first time. Our table was booked for 7:15, our food wasn’t served until 9:10. We had 4 children in our party that were getting restless. Before the meal was served I had to look for a waitress to order some drinks, it took another 25minutes for these to be served; we were giving this round of drinks free. The restaurant was very busy and I only seen 3 waitresses. When the meals came they were not to the high standard we receive when visiting Moorfarm Beefeater. We ordered a number of mixed grills all served differently; some with mushrooms and tomato’s, some without and some with 2 eggs, others with 1. One of the mixed grills requested well done steak, this was pink when cut into. The tables were not cleared between courses. After waiting over an hour for our main meals we were told that there was a delay with food, had we been told this when ordering we would not of waited. We were celebrating my daughters 21st birthday and the service we received was very disappointing and the food was not to a high standard. I messaged them through the website so they explain before writing but have not had a reply. I would definitely not recommend this restaurant.
Bad customer service which we did complain about at the time (as I don't ordinarily like just leaving bad reviews) but felt they completely ignored us.Whole process took way too long - 2.5 hours and the place was pretty empty at points. 2 young children beside themselves with boredom.Husband ordered a burger and got completely the wrong thing. It was meant to be chicken (it was just a normal burger) with sausage and bacon (both absent). Didn't come with a jug of gravy. Explained this in full to the waitress who went to speak to the chefs then came back and said it was the right burger just didn't have the bacon on cause they had ran out. Ignored what we said about sausage, being a normal burger not chicken, not having gravy. Gave us 2 pounds off for the missing bacon, ignored that it was completely the wrong thing in the first place. Weren't wanting a monetary discount as my husband actually ate it before realising (trying to placate two kids was distracting as it was 1.5 hours after arriving that our food came). We would have liked some acknowledgement of their mess up.Ordered a side of loaded roasties which they forgot to make. This is fine, stuff like this happens all the time. Instead of coming back and verbalising this to us the waitress just disappeared and didn't come back. This happened a lot, the waitresses would just start serving other people when they were there in the middle of sorting stuff out which is probably why you spend so long sitting around.Adult food came out 10 mins after the kids food so they were almost finished we got ours.Mine came with salad which was just dry and undressed.The waitress kept putting all our drinks down Infront of our 2 year old instead of anywhere else on the table.All in all, some of this stuff I wouldn't have complained about. I'd not even have complained about the burger being incorrect if they just owned up to it but it's poor customer service to completely ignore what the customer has said because it doesn't suit you.Positives: apart from how long the process takes, they do have colouring sheets for the kids which are a nice touch. Waitress spent time engaging them which was nice. Nice festive atmosphere. Price for kids set meal decent.
Good solid pub grub.No fish or calamari when we went.Great service, friendly staffPortions weren't huge.A bit quiet.
Been to Beefeater Whitley Bay, Spanish City twice now beginning of September and November 2023.The food always tastes so good and full of Flavour.Booking seating is the best way to go. I've sat in both sides and staff are so nice. I would look at online menus before deciding to go first. Beefeater is a costly place but really worth it.
Restaurantji Recommends
Booked for Sunday lunch to be told when we get there they don’t serve Sunday lunch anymore.Ordered Turkey roast from Christmas menu, not great, took forever to come and at this point there was only a couple of other couples in the restaurant who were already eating.Decided to order dessert, literally an icecream, took 35 minutes to come. Spent an hour and 45 minutes in their altogether getting basic food. Staff were nice but service was so slow and food just wasn’t great at all. Definitely won’t be back.
Been to Beefeater Whitley Bay, Spanish City twice now beginning of September and November 2023.The food always tastes so good and full of Flavour.Booking seating is the best way to go. I've sat in both sides and staff are so nice. I would look at online menus before deciding to go first. Beefeater is a costly place but really worth it.
Came for a meal with my fiance, we didn't book, and even though they were busy, as we came on a Sunday where everybody comes out for roasts, they sat us in the bar area. Food was tasty, cocktails were lovely, and both the atmosphere and staff were lovely! Deffo recommended that people give this place a go!
Really enjoyed the new hot buffet! Able to enjoy the hot food at our leisure as well as the lovely continental selection. Staff were great too.
After a frosty start from one of the people working there which almost saw us walking out things got so much better. We was lucky to be served by a wonderful lady called Tanya, who was the most loveliest of people you would want to meet. My husband is blind and without any promping Tanya behaved around him like she did it every day. Explaining what she was doing and where she was placing things and asking HIM not me what HE wanted, she did all this with a smile on her face while being run ragged due to a lack of staff, this made our experience there a very relaxing evening. Thank you Tanya and if we're ever in the area again we will definitely be dining there again, but only if the lovely Tanya is on duty.