Shocking deserts, might as well just eaten the cardboard box it came
Megan Thomas
Well. Don't order from Sugar Shack Desserts had a delivery of them on the weekend it is now Thursday and haven't had my missing items I have paid for it haven't had a refund ?and won't awnser the phone or nothing to me now they have put on the Uber eat app that I need to give them 15.33 when my order was 10 pound something and I paid for delivery in cash!!!!! The young woman said the night I ordered that they would come by tonight and no sine I have been ringing and leaving messages for days no response at all !!!!!
Gemma Hector
I've never had a problem until today we ordered some desserts 2 hours ago went to ring them their phone is switched off bare in mind I first rung at 7pm deliveroo been saying it was sent at 7.30pm it is now 8pm this is ridiculous don't recommend them anymore
Leighanne040
Very unprofessional!! Not sure if the girl was staff or just a kid left there with her friends hanging round by the entrance, ordered 4 waffles and that was fine, 10 minutes later she turns and says the WAFFLE PLACE IS OUT OF WAFFLE MIXTURE?, they said they wernt making crepes and only had ice cream or their shelf products! She didnt seem like she wanted to be there and was very quiet and was the only person in the shop??SHOCKING!!!! DO NOT RECOMMEND AT ALL!!!Parking: No parking
steven cox
Dont order from here. They send you what they want. My last order was completely wrong with items missing. Never got no refund or missing items. The items that arrived where not good either. Will never order there ever again!!!
Chris Campbell
No stars would be a better review. Order items on just eat. Didn't have to make anything. Just had to deliver the items they supposedly had. They accepted the order then half a hour they cancel the order. Not impressed with this service. Try to support local businesses but not the ones who provide poor service.
Lauren Morris
Never order again, placed an order waited 1 hour and still nothing rang them back to see how long it will be just for them to say they aren't making it and cancelled my order. They're excuse was they close soon and they have 3 more orders. If you have got orders in then you should still deliver them even after closing. I have worked in something like this before and still delivered food after closing. BEYOND THE JOKE
Ben R
Wouldn't recommend, had a couple of milkshakes and both tasted like sour/off milk. Went back in to question this and the member of staff shrugged shoulders and gave a rubbish apology. No refund offered or asked if id like some fresh ones made.
Ieuan Davey
Absolutely shocking service. Would not recommend.
Aiesha Duffy
Me and my husband ordered waffles they where stunning, really enjoyed them. Definitely order again.
NEVER USE THE DELIVERY SERVICE OR APP IMHO. If could have rated it zero I would have. We ordered via Rubys website and received the countdown notification. However desert didn't show up. Phoned the shop who said we now closed and it's not their fault. Very unhelpful staff who made no effort to come to a resolution.
Natalie Rowe
If I could put no stars I would. This restaurant is an absoulte joke! Came up on my postcode for just eat ordered everything went through fine then they declined my order..
Arwel Williams
I can't speak for delivery but the service I've always had in the shop has been with a smile, same with the chippy next door. Prices are fair for what you get and the food is always tasty
Kaytlyn Davies
I have ordered from here on two occasions, but today when I ordered I was told my address was out of catchment, and the staff came across as rude on the phone, will not be ordering from here again!!!
Michael Jones
Absolutely awful!! Came 3 hours late!! Staff very rude!!! Food cold and hard !!! Never eat here!!
Shocking deserts, might as well just eaten the cardboard box it came
Well. Don't order from Sugar Shack Desserts had a delivery of them on the weekend it is now Thursday and haven't had my missing items I have paid for it haven't had a refund ?and won't awnser the phone or nothing to me now they have put on the Uber eat app that I need to give them 15.33 when my order was 10 pound something and I paid for delivery in cash!!!!! The young woman said the night I ordered that they would come by tonight and no sine I have been ringing and leaving messages for days no response at all !!!!!
I've never had a problem until today we ordered some desserts 2 hours ago went to ring them their phone is switched off bare in mind I first rung at 7pm deliveroo been saying it was sent at 7.30pm it is now 8pm this is ridiculous don't recommend them anymore
Very unprofessional!! Not sure if the girl was staff or just a kid left there with her friends hanging round by the entrance, ordered 4 waffles and that was fine, 10 minutes later she turns and says the WAFFLE PLACE IS OUT OF WAFFLE MIXTURE?, they said they wernt making crepes and only had ice cream or their shelf products! She didnt seem like she wanted to be there and was very quiet and was the only person in the shop??SHOCKING!!!! DO NOT RECOMMEND AT ALL!!!Parking: No parking
Dont order from here. They send you what they want. My last order was completely wrong with items missing. Never got no refund or missing items. The items that arrived where not good either. Will never order there ever again!!!
No stars would be a better review. Order items on just eat. Didn't have to make anything. Just had to deliver the items they supposedly had. They accepted the order then half a hour they cancel the order. Not impressed with this service. Try to support local businesses but not the ones who provide poor service.
Never order again, placed an order waited 1 hour and still nothing rang them back to see how long it will be just for them to say they aren't making it and cancelled my order. They're excuse was they close soon and they have 3 more orders. If you have got orders in then you should still deliver them even after closing. I have worked in something like this before and still delivered food after closing. BEYOND THE JOKE
Wouldn't recommend, had a couple of milkshakes and both tasted like sour/off milk. Went back in to question this and the member of staff shrugged shoulders and gave a rubbish apology. No refund offered or asked if id like some fresh ones made.
Absolutely shocking service. Would not recommend.
Me and my husband ordered waffles they where stunning, really enjoyed them. Definitely order again.
Restaurantji Recommends
NEVER USE THE DELIVERY SERVICE OR APP IMHO. If could have rated it zero I would have. We ordered via Rubys website and received the countdown notification. However desert didn't show up. Phoned the shop who said we now closed and it's not their fault. Very unhelpful staff who made no effort to come to a resolution.
If I could put no stars I would. This restaurant is an absoulte joke! Came up on my postcode for just eat ordered everything went through fine then they declined my order..
I can't speak for delivery but the service I've always had in the shop has been with a smile, same with the chippy next door. Prices are fair for what you get and the food is always tasty
I have ordered from here on two occasions, but today when I ordered I was told my address was out of catchment, and the staff came across as rude on the phone, will not be ordering from here again!!!
Absolutely awful!! Came 3 hours late!! Staff very rude!!! Food cold and hard !!! Never eat here!!