I am a care worker and when I attended this McDonalds in Bridgend (which was my first time there) I had in my care a young boy with Autism, I went inside and asked for his favourite meal, as it was before 11am it was unavailable, I said we would wait for it but the manager said it would be a while, when I explained who it was for he went above and beyond, he offered something for the young boy to have in the meantime and offered to cook him some of his food straight away. Fabulous service and a cracking attitude, I asked his name and he said he was Tom, just thought I would thank him properly.
Red head
We were left for 45 minutes without our order with 3 kids .than told sorry it dropped off the system and was then given cold
Cyrill A
Excellent customer service and reliable. Great experience. Thank you Ulla for finding my phone and returning it back to me. Would recommend to come and visit!
jacqueline hughes
Had amazing service from an employee with the name badge Iola very pleasant and happy ?
Sophie Thomas
The delivery was rubbish , didn’t give me the right order ruined the birthday party order it and payed and didn’t get our order!
Jess
We visited at a very busy time (between 12-1pm) and lots of students from the college were there. Despite this,the staff were still keeping on top of clearing tables and the place was very clean. We didn't wait long for our food. Our meal was lovely and hot and well packed. We ate inside and didn't find a problem when looking for somewhere to sit. I love visiting this branch of Macdonald's because it is very well managed and this shows throughout the restaurant. The staff always look smart in clean uniforms and always seem happy.Vegetarian options: The mac plant burgers are lovely.
helena stenner
Absolutely disgusting place...food cold, overflowing dirty bins. Food all over the floor and left for people to walk through. Took meal back and waited for replacement but ended up asking for refund. All staff look like they are all still in school including the manager. If I could give no stars I would. Not the place it used to be.will not be going back. This place needs health and hygiene visit ASAP.
Chris McNally
Ordered on the app for food to br brought to a collection point. 40 minutes later, I walked into the restaurant to find out if they'd forgotten about me. The manager apologised and told me he was going to cook it fresh for me. 20 minutes later, I had to ask a member of staff to get him, and he had completely forgotten.Terrible service!
Bandit Boi
Good place but delivery to the table slow forgot some of my food and overall a not so good experience.Food hot and lovely so that makes the two
Lunarlunar
Absolutely filthy. The floor and tables disgusting. Young girl “cleaning” with black mop water and spent all her time chatting to her mates. It resembles a drop in centre with local skanks literally laying out across benches. Is there nobody here in charge??
Standard mcds, nothing to rave aboutThis particular visit was missing milkshakes, wraps, chicken, philly cheese burger, ice cream, along with Fanta and sprite drink options,Bit of a fail tbh
Thomas Morgan
Food is literally always cold! Tea always cold! And some how more expensive than the other mcds in Bridgend and pencoed!! Which are are hell of a lot better than this one. ??
The Dude
Beware; This store steals the monopoly stickers and gives customers old stock containers for food. Expect nothing less from
Jodi Kinsey
Why do Macdonald's advertise 24 hours and their not open !!!!! Visited after a night shift yesterday early hours not open ! Pencoed not open !! Update your site.
Joshua
The two orders in front of me were wrong. My breakfast was hot and fresh though.
I am a care worker and when I attended this McDonalds in Bridgend (which was my first time there) I had in my care a young boy with Autism, I went inside and asked for his favourite meal, as it was before 11am it was unavailable, I said we would wait for it but the manager said it would be a while, when I explained who it was for he went above and beyond, he offered something for the young boy to have in the meantime and offered to cook him some of his food straight away. Fabulous service and a cracking attitude, I asked his name and he said he was Tom, just thought I would thank him properly.
We were left for 45 minutes without our order with 3 kids .than told sorry it dropped off the system and was then given cold
Excellent customer service and reliable. Great experience. Thank you Ulla for finding my phone and returning it back to me. Would recommend to come and visit!
Had amazing service from an employee with the name badge Iola very pleasant and happy ?
The delivery was rubbish , didn’t give me the right order ruined the birthday party order it and payed and didn’t get our order!
We visited at a very busy time (between 12-1pm) and lots of students from the college were there. Despite this,the staff were still keeping on top of clearing tables and the place was very clean. We didn't wait long for our food. Our meal was lovely and hot and well packed. We ate inside and didn't find a problem when looking for somewhere to sit. I love visiting this branch of Macdonald's because it is very well managed and this shows throughout the restaurant. The staff always look smart in clean uniforms and always seem happy.Vegetarian options: The mac plant burgers are lovely.
Absolutely disgusting place...food cold, overflowing dirty bins. Food all over the floor and left for people to walk through. Took meal back and waited for replacement but ended up asking for refund. All staff look like they are all still in school including the manager. If I could give no stars I would. Not the place it used to be.will not be going back. This place needs health and hygiene visit ASAP.
Ordered on the app for food to br brought to a collection point. 40 minutes later, I walked into the restaurant to find out if they'd forgotten about me. The manager apologised and told me he was going to cook it fresh for me. 20 minutes later, I had to ask a member of staff to get him, and he had completely forgotten.Terrible service!
Good place but delivery to the table slow forgot some of my food and overall a not so good experience.Food hot and lovely so that makes the two
Absolutely filthy. The floor and tables disgusting. Young girl “cleaning” with black mop water and spent all her time chatting to her mates. It resembles a drop in centre with local skanks literally laying out across benches. Is there nobody here in charge??
Restaurantji Recommends
Standard mcds, nothing to rave aboutThis particular visit was missing milkshakes, wraps, chicken, philly cheese burger, ice cream, along with Fanta and sprite drink options,Bit of a fail tbh
Food is literally always cold! Tea always cold! And some how more expensive than the other mcds in Bridgend and pencoed!! Which are are hell of a lot better than this one. ??
Beware; This store steals the monopoly stickers and gives customers old stock containers for food. Expect nothing less from
Why do Macdonald's advertise 24 hours and their not open !!!!! Visited after a night shift yesterday early hours not open ! Pencoed not open !! Update your site.
The two orders in front of me were wrong. My breakfast was hot and fresh though.