The staff here are extremely rude and impolite, the atmosphere is great but one particular staff attitude has been a disaster. I am Chinese and there is a staff that seemed extremely racist, consistently stare at me and my partner when we were there. When it is at 4, the staff told us to leave and we packed. Outside was raining so when we were at the entrance me and my partner stopped for 10 seconds just to open our umbrellas but the staff consistently told us to leave the cafe immediately. I told the staff that it was raining outside and we were just opening the umbrella, the staff replied with ‘I don’t care about Ching Chongs’. I was shocked, too stunned to speak and left the cafe. It was a huge disappointment to Costa to allow people like this to work as a staff.
Sabrina Burton
Lovely place and staff but pathetic vegan range, the costa down the street manages to keep the vegan food stocked properly, why can't this
ukcalgal
Stopped in for some food after a convention and the gentleman that served us was attentive and courteous getting our order just right. We had bacon brie panini with cappuccino and iced chocolate
Nicholas Alderton
Knowledgeable staff and very attentive.
Shadow Hunter
Staff extremely unfriendly with kids, bossy and offensive. I felt like because I was a man of colour the staff was being hostile. Kept staring at me and my girlfriend.
Safwan Raiyan
Staff kept looking at us made us feel uncomfortable
Jane “Janski Jane” Corin
It was OK but could have been cleaner.
D Luce
Service was fine, shop was clean and modern, but my cortado was very bitter and had far too much foam.
Clip Zone
Sent an expired voucher through post, not happy at all. Voucher was valid only for 1 day
New student staff more interested in playing on their phones, than serving customers. A very poor and unprofessional attitude to work. No soap in the toilets, so unhygienic too.
Ethel Wynard-Nadzo
After years of being a card carrying Costa customer. I took the plunge and bought myself a Costa Reusable cup. I figure that it was time that I did my part given to volume of coffee that I drink, to protect the environment.Regardless of where I buy my coffee from be it a motorway services, a franchises or an original , a shop in the city center or a small town.I have always found the service to be exceptional, as well as quality of the product on offer.I drink decaffeinated latte with plant based milk and l have always found that l can enjoy my cuppa regardless of location.
Anna H
Coffee fine but avoid the pastries! Stale and horrible. I was there at 9:45 am and the pastries had clearly been there since the previous day at least. It was stale and inedible. Although when I complained the server insisted it was fresh.
Joe Byles
Great service, lovely food and attentive staff, however their COVID protocol is over the top and some of the staff (I think his name was Tom) came across condescending.This store need to make it clear to customers that if they are staying in, they need to fill out a track and trace form before they join the queue, as I had to go to the back of the queue after I stated that I wanted to stay in. Also Tom asked me for ID to verify who I was on the track and trace form (I mean seriously?!?!?) which is pompous and rude, and again highlights the asinine policing in the store.Although the quality is good, some of the staff need to stop exerting power on the customers, so I will be avoiding this Costa during the pandemic, due to how uncomfortable I felt.
Molly Eclectachrome
Costa Coffee is amazing, they have saved me during the pandemic when I need the bathroom so bad and NO OTHER coffee shop would let me use it in an emergency after running around town trying to find a bathroom on my walk. The coffee and food is good too! :)
The staff here are extremely rude and impolite, the atmosphere is great but one particular staff attitude has been a disaster. I am Chinese and there is a staff that seemed extremely racist, consistently stare at me and my partner when we were there. When it is at 4, the staff told us to leave and we packed. Outside was raining so when we were at the entrance me and my partner stopped for 10 seconds just to open our umbrellas but the staff consistently told us to leave the cafe immediately. I told the staff that it was raining outside and we were just opening the umbrella, the staff replied with ‘I don’t care about Ching Chongs’. I was shocked, too stunned to speak and left the cafe. It was a huge disappointment to Costa to allow people like this to work as a staff.
Lovely place and staff but pathetic vegan range, the costa down the street manages to keep the vegan food stocked properly, why can't this
Stopped in for some food after a convention and the gentleman that served us was attentive and courteous getting our order just right. We had bacon brie panini with cappuccino and iced chocolate
Knowledgeable staff and very attentive.
Staff extremely unfriendly with kids, bossy and offensive. I felt like because I was a man of colour the staff was being hostile. Kept staring at me and my girlfriend.
Staff kept looking at us made us feel uncomfortable
It was OK but could have been cleaner.
Service was fine, shop was clean and modern, but my cortado was very bitter and had far too much foam.
Sent an expired voucher through post, not happy at all. Voucher was valid only for 1 day
Good service, fast and efficient.
Restaurantji Recommends
New student staff more interested in playing on their phones, than serving customers. A very poor and unprofessional attitude to work. No soap in the toilets, so unhygienic too.
After years of being a card carrying Costa customer. I took the plunge and bought myself a Costa Reusable cup. I figure that it was time that I did my part given to volume of coffee that I drink, to protect the environment.Regardless of where I buy my coffee from be it a motorway services, a franchises or an original , a shop in the city center or a small town.I have always found the service to be exceptional, as well as quality of the product on offer.I drink decaffeinated latte with plant based milk and l have always found that l can enjoy my cuppa regardless of location.
Coffee fine but avoid the pastries! Stale and horrible. I was there at 9:45 am and the pastries had clearly been there since the previous day at least. It was stale and inedible. Although when I complained the server insisted it was fresh.
Great service, lovely food and attentive staff, however their COVID protocol is over the top and some of the staff (I think his name was Tom) came across condescending.This store need to make it clear to customers that if they are staying in, they need to fill out a track and trace form before they join the queue, as I had to go to the back of the queue after I stated that I wanted to stay in. Also Tom asked me for ID to verify who I was on the track and trace form (I mean seriously?!?!?) which is pompous and rude, and again highlights the asinine policing in the store.Although the quality is good, some of the staff need to stop exerting power on the customers, so I will be avoiding this Costa during the pandemic, due to how uncomfortable I felt.
Costa Coffee is amazing, they have saved me during the pandemic when I need the bathroom so bad and NO OTHER coffee shop would let me use it in an emergency after running around town trying to find a bathroom on my walk. The coffee and food is good too! :)