Friday 20th October and we visited this Branch of Costa in the heart of Cardiff. Was not really sure of the address, so it is the Branch that overlooks the Old Library Building and Tourist Information Centre. One of us went up to the counter to order two flat whites, while the other went to find somewhere to sit. There were a number of tables with vacant seats, however, the tables had not been cleared since the previous customer left it. Eventually found a seat and sorted out the table so we could sit Some of the tables looked as they needed to be revarnished as their surfaces had been cleaned so often that the original varnish had been washed away back to the wood. We sat in the window with our coffees and watched the world scurry past outside along the street in the drizzling rain. It was a good cup of flavoursome coffee.
gary_snail
lovely coffee I like the app too, it will give you some freebies from time to time, and collect beans in which you can claim a free coffee when you have enough, staff are friendly and welcoming and have a good sense of knowlege
X7244NAdanielj
really good coffee in a good location too, was quote busy but the staff were still lovely and polite
Erny Feberina
Good standard of service. Staff informed us when we were in the queue about them being shorthanded, so we can make informed choice whether we want to continue to queue or not.\\n\\nThe cafe itself is very spacious. So, we can comfortable sit and wait for our order.
Nana Salbi
Not as before , as caffe very hot inside no air condition in warm weather , all tables not clean , no one comes to clean it even not very busy , I have to clean the table my self and sit there , I never go back again
Darren Barnes
Costa is my fave of the high street coffee shops. A welcome break to a busy day.\\nFriendly professional staff. Great selection of products
Paris Beechey
Awful place. Awful staff. I am honestly so shocked today. Walked in after a lovely day of shopping. There was tables free only for only two people. I was with my elderly mum who’s 65 and my younger sister. There were couples on tables of 4 and tables of 3. We were refused sitting as there was no more tables of more than two. A chair could of easily been moved to the end of one table. The table both sides of the table we would be using would of been closed off anyway due to social distancing. So I don’t see why ONE of the non occupied seats couldn’t be moved as it is 6 to a table (social distancing rules). I have no problem with this. However, the waitress came over and was absolutely rude and kicked us out as I could not and was not aloud to stand or move one chair. I will never go here again. It really ruined our day to be spoken to like that. Fair enough if we were rude but we were not she just come over with attitude and made it very clear we had to leave as there were NO tables for us but there were plenty of tables of two free. I think your staff need better customer service skills on how to talk to people. There wasn’t any need for the way she spoke to us or was there any need to be kicked out. The easy solution could of been just move one chair that no one would be using because half the tables are non occupied. Ironic really when NONE OF THE STAFF WERE SOCIAL DISTANCING. But we were all from the same household.
Olivia Davies
Got asked if I was sitting in, stated yes. Got charged extra which wasn’t an issue. The customer service was awful as I didn’t realise I wasn’t allowed to sit on the table that I did. I got told to move (no tables were available) whilst I was eating \\u0026 drinking. I’ve never felt so embarrassed. Will not be returning. I understand with restrictions but being given the option when members of staff should have checked whether there was seating available beforehand
441michaeli
The usual Costa shop, good selection of snacks, cakes and drinks, fairly tidy, friendly staff. Nice and handy for the mall.
bumblesmama
I often sit outside with my coffee and on seeing it had reopened its indoor seating thought it would be nice to sit inside(as outside seating till closed off) what a mistake!!! I know.cleaning and safety measures need to take place but the over kill here felt very sinister. I watched a frantic woman constantly scrubbing the same table and doorway and floor over and over again. She looked as if she was having a nef ous breakdown. Cleaning the same area again and again although no one had walked there since the last time she cleaned there is a fine line between keeping staff and ustomefs safe and lmaking customers feeling frightened. I for one will never go back
Had a long wait for poor coffee in an dirty class,and served by rude unwilling staff. Say no more! Sadly then got over charged for the privilege which is simple unacceptable.
G8857OBeth
Visited today with my three children. One of which is autistic. Very busy but it didn’t bother me as there were seats available outside. What I was most upset about was the staff screaming and shouting at customers. I’ve never been spoken to in that manner. Maybe if the staff all stopped screaming and shouting at the customers then the members of staff will be able to hear the customers orders properly without getting orders wrong. I asked for a medium coffee and was given a small. Female member of staff snatched the coffee back quite rudely, and insisted on me having a medium. The shouting was so bad I had to put my hands over my ears. I felt extremely anxious to the point I felt dizzy, lightheaded and my ears were ringing. An awful experience to which spoilt my afternoon out with my children. I won’t be returning to this branch. I’ve been coming to this coffee shop for years but it’s put me right off. I think staff could do with a brush up on customer service training, if your going to be rude to the customers then your in the wrong job, it was a disgrace.
Ian J
Stayed outside the city but wanted to get in early. Decided to visit Costa for a coffee and light breakfast. Service was exceptionally friendly staff were great. Thank you
Dawn C
Exactly as you would expect for costa round the corner from hotel which charged £13 for breakfast so well worth a visit.
25elx
4 adults, 1 teenager. All ordered coffee and food. Adults were served with everything in a timely manner and teenager was asked to wait for his cold brew coffee. And he waited. And he waited. (At the edge of the counter) He was obviously invisible. Mother had to go and interfere. Cold brew served immediately. Don’t even get me started on the disgusting toasted(only one side) sandwiches!!!
Friday 20th October and we visited this Branch of Costa in the heart of Cardiff. Was not really sure of the address, so it is the Branch that overlooks the Old Library Building and Tourist Information Centre. One of us went up to the counter to order two flat whites, while the other went to find somewhere to sit. There were a number of tables with vacant seats, however, the tables had not been cleared since the previous customer left it. Eventually found a seat and sorted out the table so we could sit Some of the tables looked as they needed to be revarnished as their surfaces had been cleaned so often that the original varnish had been washed away back to the wood. We sat in the window with our coffees and watched the world scurry past outside along the street in the drizzling rain. It was a good cup of flavoursome coffee.
lovely coffee I like the app too, it will give you some freebies from time to time, and collect beans in which you can claim a free coffee when you have enough, staff are friendly and welcoming and have a good sense of knowlege
really good coffee in a good location too, was quote busy but the staff were still lovely and polite
Good standard of service. Staff informed us when we were in the queue about them being shorthanded, so we can make informed choice whether we want to continue to queue or not.\\n\\nThe cafe itself is very spacious. So, we can comfortable sit and wait for our order.
Not as before , as caffe very hot inside no air condition in warm weather , all tables not clean , no one comes to clean it even not very busy , I have to clean the table my self and sit there , I never go back again
Costa is my fave of the high street coffee shops. A welcome break to a busy day.\\nFriendly professional staff. Great selection of products
Awful place. Awful staff. I am honestly so shocked today. Walked in after a lovely day of shopping. There was tables free only for only two people. I was with my elderly mum who’s 65 and my younger sister. There were couples on tables of 4 and tables of 3. We were refused sitting as there was no more tables of more than two. A chair could of easily been moved to the end of one table. The table both sides of the table we would be using would of been closed off anyway due to social distancing. So I don’t see why ONE of the non occupied seats couldn’t be moved as it is 6 to a table (social distancing rules). I have no problem with this. However, the waitress came over and was absolutely rude and kicked us out as I could not and was not aloud to stand or move one chair. I will never go here again. It really ruined our day to be spoken to like that. Fair enough if we were rude but we were not she just come over with attitude and made it very clear we had to leave as there were NO tables for us but there were plenty of tables of two free. I think your staff need better customer service skills on how to talk to people. There wasn’t any need for the way she spoke to us or was there any need to be kicked out. The easy solution could of been just move one chair that no one would be using because half the tables are non occupied. Ironic really when NONE OF THE STAFF WERE SOCIAL DISTANCING. But we were all from the same household.
Got asked if I was sitting in, stated yes. Got charged extra which wasn’t an issue. The customer service was awful as I didn’t realise I wasn’t allowed to sit on the table that I did. I got told to move (no tables were available) whilst I was eating \\u0026 drinking. I’ve never felt so embarrassed. Will not be returning. I understand with restrictions but being given the option when members of staff should have checked whether there was seating available beforehand
The usual Costa shop, good selection of snacks, cakes and drinks, fairly tidy, friendly staff. Nice and handy for the mall.
I often sit outside with my coffee and on seeing it had reopened its indoor seating thought it would be nice to sit inside(as outside seating till closed off) what a mistake!!! I know.cleaning and safety measures need to take place but the over kill here felt very sinister. I watched a frantic woman constantly scrubbing the same table and doorway and floor over and over again. She looked as if she was having a nef ous breakdown. Cleaning the same area again and again although no one had walked there since the last time she cleaned there is a fine line between keeping staff and ustomefs safe and lmaking customers feeling frightened. I for one will never go back
Restaurantji Recommends
Had a long wait for poor coffee in an dirty class,and served by rude unwilling staff. Say no more! Sadly then got over charged for the privilege which is simple unacceptable.
Visited today with my three children. One of which is autistic. Very busy but it didn’t bother me as there were seats available outside. What I was most upset about was the staff screaming and shouting at customers. I’ve never been spoken to in that manner. Maybe if the staff all stopped screaming and shouting at the customers then the members of staff will be able to hear the customers orders properly without getting orders wrong. I asked for a medium coffee and was given a small. Female member of staff snatched the coffee back quite rudely, and insisted on me having a medium. The shouting was so bad I had to put my hands over my ears. I felt extremely anxious to the point I felt dizzy, lightheaded and my ears were ringing. An awful experience to which spoilt my afternoon out with my children. I won’t be returning to this branch. I’ve been coming to this coffee shop for years but it’s put me right off. I think staff could do with a brush up on customer service training, if your going to be rude to the customers then your in the wrong job, it was a disgrace.
Stayed outside the city but wanted to get in early. Decided to visit Costa for a coffee and light breakfast. Service was exceptionally friendly staff were great. Thank you
Exactly as you would expect for costa round the corner from hotel which charged £13 for breakfast so well worth a visit.
4 adults, 1 teenager. All ordered coffee and food. Adults were served with everything in a timely manner and teenager was asked to wait for his cold brew coffee. And he waited. And he waited. (At the edge of the counter) He was obviously invisible. Mother had to go and interfere. Cold brew served immediately. Don’t even get me started on the disgusting toasted(only one side) sandwiches!!!