Domino's Pizza - Cardiff - Cardiff Bay

Oliver great delivery guy!

Had an order delivered to work from the Cardiff Bay store. Thank you, Oliver. Always respectful and delivered on time. A credit to Domino's.

Fantastic pizza, cooked to perfection. Generous and tasty toppings, good deal on collection. Quick preparation

Ordered Veg Volcano online took nearly 1hr to come once pizza arrived it had chicken pieces on it. Which is not acceptable when your vegetarian. I called them to complain all they could do was send out another pizza saying it will take another 20 mins. No offer of a refund or anything extra. Poor service and no care for customers. Spoke to someone called Naj who refused to refund as i didnt want a replacement due to poor quality checks. He later agreed to just refund me and said will take up to 5days. Will be complaining directly to dominos for this poor customer service.

Awful experience last night unfortunately, we ordered a delivery pizza. It didn't arrive despite the website saying it had been delivered so I can only assume the delivery driver had given it to a random address without checking the recipient.

We decided to pop into the store as the staff didn't pick up the phone at all when we tried calling 5 times.

After waiting at the desk for 15 minutes with none of the staff even making eye contact somebody finally managed to acknowledge us. They kindly started making another pizza (that took forever), but during our wait we saw many worrying things.

There were pizza trays scattered on the floor. There were potato wedges over the floor. The customers were queueing out of the door and not being served. The phone was ringing with nobody picking up. One of the biggest issues I heard was "you can't put that there" with plant based pizza being prepared with meat based pizzas.

I understand that it must have been a busy night, but the customer service, organisation and cleanliness were all extremely sub-par.

Very disappointed

Olli who is new. What an amazing smile, made me so happy well done . So professional well done guys xx

If you're looking for a post 11pm snack, then the food is decent/okay. But the staff are so rude. The customer service is absolutely terrible, the person on the phone to me was so rude, I couldn't believe it. This store is convient at best. But something needs to be done about the people who work there

I have order 5 pizza 2 pepperoni 2 chicken and 1 margaritas without onion all take away so when i get home i find all is extra onions and the chicken is not chicken it’s texas bbq i went back and i told her it is wrong order i she told me we haven’t chicken this the chicken what we have and u say extra onion so we can’t help u sorry i take a photo of her and the pizza front of her so i recommend to not try this shop and i will not go to domino’s again cos i report what happen but no responding ?

Nice take away pizza restaurant. Everyone likes pizza from Dominos. I love it.

Always fast service from super friendly staff

Love the staff especially foxy always jas a smile on his

Always spot on here.

Lovely pizza we usually use dominos but never again yours were 100% better than their's.The only problem with this place is there is no

Thank you to

Greasy pizza and rude staff