Lovely staff and food, but cafe's layout is unusual and very open to the shopping centre. Can be very overstimulating.
Brian C Rolfe
All good. Typical Costa but very well situated between rail station and covered shopping centre. Everything you need in one place!
desperatedanConwy
The Coffee was fine, the staff were pleasant but the cafe was scruffy. At the end of the counter next to the till was a slate on which were small slices of cake, they were not covered up and everyone was able to breathe cough etc. over the cakes. The floor behind the counter was covered with spilt coffee grindings and judging by the staining were several days old. The coffee machines were covered in drips and stains. Never again
Clairelouise M
Rude server and always same woman I ordered a hot chocolate black forest my glass was half full I though okay here comes the cream....?nope same as hot chocolate half measures was ridiculous I really didn't want say anything so walked away but then I see a customer with the same drink and omg I wish I had said something it was a complete joke this lady Is the same every time will definitely be reaching out to manager
Martin D
Have been in Costa in Colwyn Bay today and just wanted to feedback on one of your colleagues. I think his name is Liam. He has worked his socks off whilst I have been there. Hasn’t stopped at all. Hats off to Liam for his work ethic.
Athanasia
Their espresso tasted like ash, the lady that made it was not happy that I made an order. Ambience was pretty basic like all Costa coffee places.Sub par in my opinion.
Alex Clark
Service was excessively poor, l was over charged by 20p as i had a reward for two drinks for £5 and was charged £5.20 l quired the bill, but was told that was right. Was told that l didn't ask for a decaf coffee when I knew what I ordered.
Phil Pope
Personally I dont like there coffee and salted caramel cake was not very tasty.
susan clark
Had a really long wait to get served. Then given wrong coffee. Then over charged
Kirk Lovell
It is what it is, bit pricey for what they offer and not amazing at
Pretty basic. Like all Costas.Limited choice of food and drink. Again like all Costas.Service is good. Staff professional and pleasant.Good for a snack and a drink.
abergelespv
Large takeaway latte jumped in price again more than inflation and rewards dropped to one free in 10. So an expensive coffee out now. Also wouldnt serve an iced latte to following customer as were out or straws. Now like most people both she and I have a mouth that has learnt to drink from the lip of a cup or glass so i can cope without a straw. However server said sorry company policy means no straw no iced drink. So company policy comes ahead of any sale! Good business practice that!
Linda Smith
Its expensive they shouldn't clean areas whist customers are in there having to rope off a section...not necessary. I like Costa I just don't like the prices. Please toast your toasties on both sides!!Vegetarian options: Cheese toasties is niceWheelchair accessibility: Plenty of room for wheelchairs and mobility scooters can park outsideDietary restrictions: Just ask at counter
Kelly Green
Popped in for a take away latte whilst out shopping with my granddaughter. Prices have gone up recently in store and is now cheaper to get from a costa express especially as getting a take out and I feel the taste and quality was no different. Didn't choose to sit in as was quite busy and the empty tables were filled with dirty cups but they did seem to be short staffed and wasn't too bothered about sitting in. There was no sugar or stirrers so had to ask but they were apologetic and restocked as soon as they could.Wheelchair accessibility: All on flat and wide entrance for wheelchair user.
Carys
Always friendly service great coffee and good atmosphere ?
Lovely staff and food, but cafe's layout is unusual and very open to the shopping centre. Can be very overstimulating.
All good. Typical Costa but very well situated between rail station and covered shopping centre. Everything you need in one place!
The Coffee was fine, the staff were pleasant but the cafe was scruffy. At the end of the counter next to the till was a slate on which were small slices of cake, they were not covered up and everyone was able to breathe cough etc. over the cakes. The floor behind the counter was covered with spilt coffee grindings and judging by the staining were several days old. The coffee machines were covered in drips and stains. Never again
Rude server and always same woman I ordered a hot chocolate black forest my glass was half full I though okay here comes the cream....?nope same as hot chocolate half measures was ridiculous I really didn't want say anything so walked away but then I see a customer with the same drink and omg I wish I had said something it was a complete joke this lady Is the same every time will definitely be reaching out to manager
Have been in Costa in Colwyn Bay today and just wanted to feedback on one of your colleagues. I think his name is Liam. He has worked his socks off whilst I have been there. Hasn’t stopped at all. Hats off to Liam for his work ethic.
Their espresso tasted like ash, the lady that made it was not happy that I made an order. Ambience was pretty basic like all Costa coffee places.Sub par in my opinion.
Service was excessively poor, l was over charged by 20p as i had a reward for two drinks for £5 and was charged £5.20 l quired the bill, but was told that was right. Was told that l didn't ask for a decaf coffee when I knew what I ordered.
Personally I dont like there coffee and salted caramel cake was not very tasty.
Had a really long wait to get served. Then given wrong coffee. Then over charged
It is what it is, bit pricey for what they offer and not amazing at
Restaurantji Recommends
Pretty basic. Like all Costas.Limited choice of food and drink. Again like all Costas.Service is good. Staff professional and pleasant.Good for a snack and a drink.
Large takeaway latte jumped in price again more than inflation and rewards dropped to one free in 10. So an expensive coffee out now. Also wouldnt serve an iced latte to following customer as were out or straws. Now like most people both she and I have a mouth that has learnt to drink from the lip of a cup or glass so i can cope without a straw. However server said sorry company policy means no straw no iced drink. So company policy comes ahead of any sale! Good business practice that!
Its expensive they shouldn't clean areas whist customers are in there having to rope off a section...not necessary. I like Costa I just don't like the prices. Please toast your toasties on both sides!!Vegetarian options: Cheese toasties is niceWheelchair accessibility: Plenty of room for wheelchairs and mobility scooters can park outsideDietary restrictions: Just ask at counter
Popped in for a take away latte whilst out shopping with my granddaughter. Prices have gone up recently in store and is now cheaper to get from a costa express especially as getting a take out and I feel the taste and quality was no different. Didn't choose to sit in as was quite busy and the empty tables were filled with dirty cups but they did seem to be short staffed and wasn't too bothered about sitting in. There was no sugar or stirrers so had to ask but they were apologetic and restocked as soon as they could.Wheelchair accessibility: All on flat and wide entrance for wheelchair user.
Always friendly service great coffee and good atmosphere ?