Food wasn't consistent, some chicken tasted of corn flakes, not
Chris K
The gents toilet are absolutely stinking. The smell of ammonia is overwhelming. I don't think its even something that can be cleaned. I mean pee smells of pee but when there's so much ammonia and it makes your eyes sting it must be ground in to the tiles, floor, pipes, urinals. They say you should judge a restaurant on the cleanliness of the toilets, I dread to think how hygienic the food prep areas are.
Jess Jones
They first got one order wrong.. asked for a twister wrap meal.. received a popcorn chicken snack box (really don’t know why these sounded the same).Then told them we have the wrong order.. charged us and extra £4 for STILL not the correct meal.We gave up and left with the chicken pop corn that we didn’t ask for.. for it to have MOLD on. Never ever ever again.
Claire Iley
Clean and tidy with a prompt service. Food was hot and well presented. All items were available on the menu.
Mark Sutton
With a drive through this restaurant is handy if you've limited time. Good selection of food, served quickly. Normal KFC pricing. No faults whatsoever.
amanda evans
We both had a boxed meal my husbands fries were half the amount of mine, the corn tasted old.I went to the ladies before eating and there was no loo roll in either cubicle, yet the sign stated that toilets are checked regularly??? I spoke to the duty manager who said that they'd been very busy, I told him that this would not have just in the last hour and that it would take 5mins for someone to check and fill the dispensers.We haven't been to this restaurant for a while but have always compared others we've visited to this as it was always good but not anymore.We are very disappointed with you in Llanelli.
Martin Clements
Customer service training would be a massive benefit here. Waiting by the window after ordering, not 1 member of staff acknowledged us, we were there about 12 minutes before they even took payment. When they finally came to the window I asked what was going on as I'd been here ages and not even acknowledged by anyone even though they could see me, to get told Staff Change over (bear in mind I can see everyone), no apologies just attitude, and then to add to it, they got my order wrong.
David Gray
Two pieces of chicken in this banquet and about 35 fries that looked like they had been in the fryer a week.If this is a banquet then I hate to think what the budget/saver menu is like.Awful food.
Stephen Boyd
Food was cooked well and was hot. No issues with this place. Nice and quiet too.
Lynne Riley
Was pleasantly surprised how clean and tidy. Most K F C's we have been in have been untidy and not very clean.
In need of a lot more staff, as the service was extremely slow, the food was cold, and everything you touched was greasy. Not a good experience. This is the reason for the low ratings.Wheelchair accessibility: The disabled parking space were taken up by people that are not disabled and didn't display a badge.
lovesey12
Delivery food was more prioritised than eat in customers.No atmosphere I'm the restaurant, was being watched by staff
Ganondorf Salad
Tasty chicken, colonels secret recipe, all that stuff. I did enjoy a face full of chicken, mayonnaise on my cheek and salsa sauce all over my fingers. There's no feeling quite like it.And to experience this under the unblinking gaze of Colonel Sanders, his portrait pasted onto the walls above you, is a joy.The service is mid-paced, as fast food gets slower all the time. But that's not a problem, and nor is it limited to this restaurant. The slowing tempo of fast food restaurants is universal.I've never met a fried chicken that I didn't like.
Anthony Rees
When asking the staff what came with the boneless box he had no idea. Asked was it his first week and he said no been here months. Find it shocking your staff don't know what is with a meal... other than that food was nice
Victor Stoicheci
Always get my food very quickly. The staff are very respectful and aim to please with whatever request I've had from them on every visit. Some are so friendly even that they throw me some good sauces for free, extra drink for my friend, even got free cookies on occasion :)
Food wasn't consistent, some chicken tasted of corn flakes, not
The gents toilet are absolutely stinking. The smell of ammonia is overwhelming. I don't think its even something that can be cleaned. I mean pee smells of pee but when there's so much ammonia and it makes your eyes sting it must be ground in to the tiles, floor, pipes, urinals. They say you should judge a restaurant on the cleanliness of the toilets, I dread to think how hygienic the food prep areas are.
They first got one order wrong.. asked for a twister wrap meal.. received a popcorn chicken snack box (really don’t know why these sounded the same).Then told them we have the wrong order.. charged us and extra £4 for STILL not the correct meal.We gave up and left with the chicken pop corn that we didn’t ask for.. for it to have MOLD on. Never ever ever again.
Clean and tidy with a prompt service. Food was hot and well presented. All items were available on the menu.
With a drive through this restaurant is handy if you've limited time. Good selection of food, served quickly. Normal KFC pricing. No faults whatsoever.
We both had a boxed meal my husbands fries were half the amount of mine, the corn tasted old.I went to the ladies before eating and there was no loo roll in either cubicle, yet the sign stated that toilets are checked regularly??? I spoke to the duty manager who said that they'd been very busy, I told him that this would not have just in the last hour and that it would take 5mins for someone to check and fill the dispensers.We haven't been to this restaurant for a while but have always compared others we've visited to this as it was always good but not anymore.We are very disappointed with you in Llanelli.
Customer service training would be a massive benefit here. Waiting by the window after ordering, not 1 member of staff acknowledged us, we were there about 12 minutes before they even took payment. When they finally came to the window I asked what was going on as I'd been here ages and not even acknowledged by anyone even though they could see me, to get told Staff Change over (bear in mind I can see everyone), no apologies just attitude, and then to add to it, they got my order wrong.
Two pieces of chicken in this banquet and about 35 fries that looked like they had been in the fryer a week.If this is a banquet then I hate to think what the budget/saver menu is like.Awful food.
Food was cooked well and was hot. No issues with this place. Nice and quiet too.
Was pleasantly surprised how clean and tidy. Most K F C's we have been in have been untidy and not very clean.
Restaurantji Recommends
In need of a lot more staff, as the service was extremely slow, the food was cold, and everything you touched was greasy. Not a good experience. This is the reason for the low ratings.Wheelchair accessibility: The disabled parking space were taken up by people that are not disabled and didn't display a badge.
Delivery food was more prioritised than eat in customers.No atmosphere I'm the restaurant, was being watched by staff
Tasty chicken, colonels secret recipe, all that stuff. I did enjoy a face full of chicken, mayonnaise on my cheek and salsa sauce all over my fingers. There's no feeling quite like it.And to experience this under the unblinking gaze of Colonel Sanders, his portrait pasted onto the walls above you, is a joy.The service is mid-paced, as fast food gets slower all the time. But that's not a problem, and nor is it limited to this restaurant. The slowing tempo of fast food restaurants is universal.I've never met a fried chicken that I didn't like.
When asking the staff what came with the boneless box he had no idea. Asked was it his first week and he said no been here months. Find it shocking your staff don't know what is with a meal... other than that food was nice
Always get my food very quickly. The staff are very respectful and aim to please with whatever request I've had from them on every visit. Some are so friendly even that they throw me some good sauces for free, extra drink for my friend, even got free cookies on occasion :)