Staff was really rude and miserable asked for my order by saying “what do you want”
Dylan
Ordered food over the phone when it came there was a missing foot long and when I rung they said it wasn’t their problem and refused to give her name to write in a email tried ringing back and they hung up on us 4
Samantha Sullivan
A bit disappointing, don't sell flat breads anymore, I found when they heated up the sandwiches they were not hot right through. Shame.
Tegan Thomas
Was given wrong bread, was missing harsh browns and vegan cheese. Which costs extra so you would expect them to be in there. Had basically no meat on both subs. My partner's meatballs were burnt inside. Very disappointing, I would recommend going to the subway in Llanelli town if you can. Never have any issues there and staff are always welcome there
L B
AVOID. Worst Subway sandwich I have ever had. Ever. Bread was most definitely stale (rock solid) on both sandwiches, chicken was HARD (looked uncooked), salad was mushy, just awful. For the price, what a ripoff.Not a patch on its sister store down the road (by Aldi). Not even in the same league.Was meant to be a weekend treat and just thrown money in the bin. Don’t do it to yourself and stay well clear.
Evsy9
We visited at 3 pm on Sunday 2 July but walked out before purchasing anything due to the abrupt and extremely rude staff. The way they spoke to the customer was unacceptable, the portion sizes were tiny, there were hardly any drinks in the fridge, the menu was limited and the cookies were broken. The staff spoke aggressively towards the customers and everything seemed like an effort. I will not be returning and would rather travel the extra 9 miles to the Cross Hands store where the staff are always helpful and polite!!
shannon hill
Absolutely appalling staff member nothing but rude to all the customers and just has a horrible attitude towards working there
Cade McGill
Terrible service, seen more live in a morgue, try not to hire the most gormless people in the county, the girl there just didn’t care whatsoever and threw everything without any care whatsover, on evening shift 30/05/23 @ approx 19:45
andrew brown
Unfortunately, 2 out of 3 of the staff phoned in sick. The poor lady was on her own with delivery orders and walk ins. It took 3/4 of an hour to get served. I can't fault the lady, she was under a lot of pressure. Food was good, the only reason for the 1 stars was purely on the fact that only 1 staff member.
Angela Okeefe
My order came with no salad and it was freezing cold,squashed and the chicken looks uncooked
I wish I could give 0 stars. Absolutely appalled at the customer service, ordered from the app to click and collect to go pick it up at 6pm. First of all, on the app it said that I had to go collect my meal in 18 minutes. I called them to try and change the time, they said that they couldn’t change it. I asked for a refund, and they said I had to go into my bank to get the refund and I had to walk down to subway to get the receipt. I had said never mind, and rushed down to subway to get the meals. They hadn’t even made my meals so I had to wait to get them whilst given attitude from staff members. Once I had collected my meals returned home to find out I had a STONE in my bread. The person that had the meal had thought she had chipped is tooth, but it wasn’t even a small rock it was fairly large. As you can imagine I was not happy, never going again!
Stuart Griffiths
Good value for money, sandwiches made to the way the customer wants.A great selection of salad food.
Rhys Daniel
Slow is a compliment, thought I was going back in time. Worse sandwich I've had from subway, plus messing other peoples orders up in front of me.
840becn
Counters were filthy,staff barely managed to open their mouths to speak,what a rude,miserable bunch. Customer service is obviously a lesson they all skipped, along with higene. l Wouldn't return even if they paid me too.
shanegL7430WS
The staff were ignorant they grunted rather than talk to you, 3 times I had to ask for the type of roll and size of sub I wanted, it got worse when I asked for the salad, half a turn for the salt and pepper, the girl served the hash browns unheated and when it came to passing the roll over she put it on the counter and walked away, my partner and I decided to sit in and eat, that's when things got interesting, the cleaning of the work surfaces, rather than close the fridge lids, they sprayed the cleaner directly to the surfaces and tried to wipe but the majority of the mess ended up in the salad trays, one girl came out to wipe a table and pick up some rubbish from the floor wearing the same gloves, went back to the counter and loaded a tray full of cookies, that's when we left, I couldn't eat anymore after what I witnessed I feel sick to the hygiene I witnessed.
Staff was really rude and miserable asked for my order by saying “what do you want”
Ordered food over the phone when it came there was a missing foot long and when I rung they said it wasn’t their problem and refused to give her name to write in a email tried ringing back and they hung up on us 4
A bit disappointing, don't sell flat breads anymore, I found when they heated up the sandwiches they were not hot right through. Shame.
Was given wrong bread, was missing harsh browns and vegan cheese. Which costs extra so you would expect them to be in there. Had basically no meat on both subs. My partner's meatballs were burnt inside. Very disappointing, I would recommend going to the subway in Llanelli town if you can. Never have any issues there and staff are always welcome there
AVOID. Worst Subway sandwich I have ever had. Ever. Bread was most definitely stale (rock solid) on both sandwiches, chicken was HARD (looked uncooked), salad was mushy, just awful. For the price, what a ripoff.Not a patch on its sister store down the road (by Aldi). Not even in the same league.Was meant to be a weekend treat and just thrown money in the bin. Don’t do it to yourself and stay well clear.
We visited at 3 pm on Sunday 2 July but walked out before purchasing anything due to the abrupt and extremely rude staff. The way they spoke to the customer was unacceptable, the portion sizes were tiny, there were hardly any drinks in the fridge, the menu was limited and the cookies were broken. The staff spoke aggressively towards the customers and everything seemed like an effort. I will not be returning and would rather travel the extra 9 miles to the Cross Hands store where the staff are always helpful and polite!!
Absolutely appalling staff member nothing but rude to all the customers and just has a horrible attitude towards working there
Terrible service, seen more live in a morgue, try not to hire the most gormless people in the county, the girl there just didn’t care whatsoever and threw everything without any care whatsover, on evening shift 30/05/23 @ approx 19:45
Unfortunately, 2 out of 3 of the staff phoned in sick. The poor lady was on her own with delivery orders and walk ins. It took 3/4 of an hour to get served. I can't fault the lady, she was under a lot of pressure. Food was good, the only reason for the 1 stars was purely on the fact that only 1 staff member.
My order came with no salad and it was freezing cold,squashed and the chicken looks uncooked
Restaurantji Recommends
I wish I could give 0 stars. Absolutely appalled at the customer service, ordered from the app to click and collect to go pick it up at 6pm. First of all, on the app it said that I had to go collect my meal in 18 minutes. I called them to try and change the time, they said that they couldn’t change it. I asked for a refund, and they said I had to go into my bank to get the refund and I had to walk down to subway to get the receipt. I had said never mind, and rushed down to subway to get the meals. They hadn’t even made my meals so I had to wait to get them whilst given attitude from staff members. Once I had collected my meals returned home to find out I had a STONE in my bread. The person that had the meal had thought she had chipped is tooth, but it wasn’t even a small rock it was fairly large. As you can imagine I was not happy, never going again!
Good value for money, sandwiches made to the way the customer wants.A great selection of salad food.
Slow is a compliment, thought I was going back in time. Worse sandwich I've had from subway, plus messing other peoples orders up in front of me.
Counters were filthy,staff barely managed to open their mouths to speak,what a rude,miserable bunch. Customer service is obviously a lesson they all skipped, along with higene. l Wouldn't return even if they paid me too.
The staff were ignorant they grunted rather than talk to you, 3 times I had to ask for the type of roll and size of sub I wanted, it got worse when I asked for the salad, half a turn for the salt and pepper, the girl served the hash browns unheated and when it came to passing the roll over she put it on the counter and walked away, my partner and I decided to sit in and eat, that's when things got interesting, the cleaning of the work surfaces, rather than close the fridge lids, they sprayed the cleaner directly to the surfaces and tried to wipe but the majority of the mess ended up in the salad trays, one girl came out to wipe a table and pick up some rubbish from the floor wearing the same gloves, went back to the counter and loaded a tray full of cookies, that's when we left, I couldn't eat anymore after what I witnessed I feel sick to the hygiene I witnessed.