Would not serve me as thay were closings in 30min so you close at 3.30pm on a Sunday walked out again today one serving 4 watching never moved for 30min shocking
Chris Hill
Iced latte tastes so watered down with a blob of cream and service is shocking! No thank
ukcalgal
Best Costa. You're more than just a customer. The staff are so friendly and helpful, especially Ana, Holly and Skye. They always remember our order.Wheelchair accessibility: Flat entrance and plenty of room to maneuver. It doesn't have a door opener as the doors open outward.
Lucy M
We ordered a coffee and cake service to the car, which is a service that Costas offer. You order through the app, they bring it out to the collection point. The young girl who brought it out was insanely rude. Shoved the items through the window and walked away without saying a single word. I said thank you, she didn't respond. I shouted thank you after her in case she didn't hear me (I know she heard me), she just walked off in a mood, like she was offended. If the staff member doesn't like the click and collect system, she should take it up with management/head office, not take it out on the customers. As someone who's worked in customer service, I was quite shocked at the attitude, it was totally unnecessary and disgusting.
Emily Kendall
I’ve been to this costa twice this week and I honestly can’t praise the staff enough, they’ve been so helpful on both of my visits! I want to especially say thank you to Jordan and shaniah who went above and beyond.
Laura Geary
No air con and the sauce is quite cramped.Server was polite but a little overworked and the 2nd staff member didn't turn up for a while so was busy.I was served and told to wait for my drinks, but then rather than male them she went on to serve the 2 men behind me (seemed like regulars) who took ages to order.I stood for about 10mins waiting for my drink.Ham & cheese toast and the cheese and tomato toasties were cut with the same knife...think if I was veggie this would be an issue.Lots of dirty dishes left and tables not being cleaned.Food and drinks were OK, but at £17 for 2 drinks and 2 small toasties i would definitely look for somewhere else, ideally supporting a small local business.
Josh Evans
Coffee tastes like a greasy spoon cafe's :(
4bearsWhitby
As a regular user of Costa I popped in for a cuppa whilst waiting to meet a friend and was so disappointed at how unclean the tables were and the condition of the furniture, one chair was very wet with something but had not been taken out of use. Coffee up to the usual high standard but the cafe itself not nice!
MyHoliday2015
Ordered coffee via ap on 8may 2023 at approx 5.15pm. Drove to store.Received a text to say ready to collect and store was closed. Contacted every number possible and emailed customer services. It has been over 72 hours. No response, no refund! Appalling service !!
Mralamo
Collected too good to go magic bag from Costa in next. Really poor contents. A soup, and 2 toasties. Clearly not the end of day as they were still open and selling. The contents were poor value.
Nice and clean ,great coffee.cakes and most importantly excellent staff.
Della T
Always rushed, rarely nice, make the mistake of going back there time and time again only to be served drinks that are undrinkable. Have seen them pouring tap water into iced latte and adding espresso on top. Never going back there again, always end up binning what is bought.
Matthew Smart
Although it's pretty busy in Merthyr Retail Park I do enjoy Costa over there, its clean and cosy.
Mark Ellis
Quite busy, nice to get in out of the cold. It is very warm in Costa. They actually know the difference between a Latte and a Cappuccino.
Would not serve me as thay were closings in 30min so you close at 3.30pm on a Sunday walked out again today one serving 4 watching never moved for 30min shocking
Iced latte tastes so watered down with a blob of cream and service is shocking! No thank
Best Costa. You're more than just a customer. The staff are so friendly and helpful, especially Ana, Holly and Skye. They always remember our order.Wheelchair accessibility: Flat entrance and plenty of room to maneuver. It doesn't have a door opener as the doors open outward.
We ordered a coffee and cake service to the car, which is a service that Costas offer. You order through the app, they bring it out to the collection point. The young girl who brought it out was insanely rude. Shoved the items through the window and walked away without saying a single word. I said thank you, she didn't respond. I shouted thank you after her in case she didn't hear me (I know she heard me), she just walked off in a mood, like she was offended. If the staff member doesn't like the click and collect system, she should take it up with management/head office, not take it out on the customers. As someone who's worked in customer service, I was quite shocked at the attitude, it was totally unnecessary and disgusting.
I’ve been to this costa twice this week and I honestly can’t praise the staff enough, they’ve been so helpful on both of my visits! I want to especially say thank you to Jordan and shaniah who went above and beyond.
No air con and the sauce is quite cramped.Server was polite but a little overworked and the 2nd staff member didn't turn up for a while so was busy.I was served and told to wait for my drinks, but then rather than male them she went on to serve the 2 men behind me (seemed like regulars) who took ages to order.I stood for about 10mins waiting for my drink.Ham & cheese toast and the cheese and tomato toasties were cut with the same knife...think if I was veggie this would be an issue.Lots of dirty dishes left and tables not being cleaned.Food and drinks were OK, but at £17 for 2 drinks and 2 small toasties i would definitely look for somewhere else, ideally supporting a small local business.
Coffee tastes like a greasy spoon cafe's :(
As a regular user of Costa I popped in for a cuppa whilst waiting to meet a friend and was so disappointed at how unclean the tables were and the condition of the furniture, one chair was very wet with something but had not been taken out of use. Coffee up to the usual high standard but the cafe itself not nice!
Ordered coffee via ap on 8may 2023 at approx 5.15pm. Drove to store.Received a text to say ready to collect and store was closed. Contacted every number possible and emailed customer services. It has been over 72 hours. No response, no refund! Appalling service !!
Collected too good to go magic bag from Costa in next. Really poor contents. A soup, and 2 toasties. Clearly not the end of day as they were still open and selling. The contents were poor value.
Restaurantji Recommends
Always great coffee and pleasant staff
Nice and clean ,great coffee.cakes and most importantly excellent staff.
Always rushed, rarely nice, make the mistake of going back there time and time again only to be served drinks that are undrinkable. Have seen them pouring tap water into iced latte and adding espresso on top. Never going back there again, always end up binning what is bought.
Although it's pretty busy in Merthyr Retail Park I do enjoy Costa over there, its clean and cosy.
Quite busy, nice to get in out of the cold. It is very warm in Costa. They actually know the difference between a Latte and a Cappuccino.