We read the reviews before going here and were in two minds about it, but we've been before years ago and can't remember any of the problems.Staff were fine, could have been a touch more attentive and we would have ordered more drinks.There were some meals unavailable, but signs explaining this (tesco round the corner has no issues) The 1st 3 things I picked couldnt have, so I did Have a rump steak and it was spot on, cooked exactly right and seasoned very well, all food hot and out in 15mins.Overall would go again.
Curtis Birch
Absolutely disgusting, Massively overpriced, Out of 7 people 3 orders came correct, Paid £5.50 for 4 tiny little chicken wings seen more meat on a toothpick.Mash looked like playdoughOrdered dirty chips that came wrong and when i re ordered it took too long that I cancelled them, Dont waste your time or money on this place.
Edna Ingham
Staff not bad,food was disgusting ordered steak pie mash peas as they had no broccoli left,no flavour on food,mash horrible pie was like rubber,and gravy like water,wouldn't reccomend.
happilyretired2010
We had a lovely meal and drink in this spacious, spotless venue. The staff were all very friendly and helpful, and the pricing is reasonable.
mariebyrne13
No dry white wine in stock only Chardonnay so ordered lime and soda brought soda as line had run out but didn't bother telling us. Meals bog standard for kids and Bolognese was kids size salad was awful croutons were not all toasted. Shambles.. we celebrated back at the van .. thank goodness I didn't take the birthday cake for our 8 year old .. very disappointed won't be going again. Terrible experience.
Flyer20362091686
Despite severe delivery shortages and in the face of some unbelievably rude customers, the team were cheery and helpful, dealing with a situation beyond their control and unreasonable demands with a professional smile. Good work! Clean, tidy and family friendly.
F5630CTlynnb
The Mash and Barrel is a very clean place to eat and drink there is a nice seating area outside and the team do there very best to assist you
jeffogs
Visited here on our last evening of a short holiday .After seeing some bad reviews we still thought we would give it a try given its convenience .Sadly the bad reviews were correct ! We had booked a table through the app which seemed to work ok apart from the staff member still putting us on the wrong table in a fairly quiet room ,this caused some confusion with the waiting staff .Drinks were ordered and delivered quickly ,food was ordered and again arrived quite quickly..a good start .sadly that was as good as it got ,I was served cod and chips only to find after one mouthful that the fish was still raw !! the waitress seemed surprised when I showed her ,she felt the fish with her fingers ? and confirmed it was raw .She took the meal away and fairly promptly replaced it with another cod and chips ...staggeringly on inspection this was also raw !! I eventually received a bowl of chips (45 minutes aftet placing an order) I did receive an apology along with a list of excuses plus a 15% discount, altogether an awful experience. I can forgive anyone cooking a meal wrong once but not to do it again so quickly with the same dish ! No more mash and barrel for me ?
Korban Phoenix
Booked a place here for our wedding anniversary we are Still in The mash & Barrel and we are on 1hr and 24 mins wait for our meal my 4 year old daughter has fallen a at the table and my 1 year old is becoming harder to entertain and the staff are avoiding us.
emmanQ3920KE
Arrived for table on time, no on present to seat people in queue (1st man in queue was a elderly gentleman). I went to ask if anyone was free and was told someone would be along shortly. The blonde lady who seats customers arrived and took us to our table, the table was cramped next to another large table with approx 12 people on, we had 2 tables pushed together (6 of us) and they were different heights, there was chairs missing and the ones there were ripped. I asked if we could sit on the next able to which I just got stared at and then she said “that’s your table” I said “yes I know but could we sit on that one please” to which she picked menus up and threw them on the next table and walked away !! Meal was lovely and waitress who served us was great and new all about allergies etc. If this lady is the front of house for your restaurant I think she needs some customer services training.
Restaurantji Recommends
jessicaP2672
We came here last week for an evening meal. The starters took an hour and a half. They thought that the mains and starters were coming together for some unknown reason so the mains must have sat under the lamps while we had our starters meaning they were stone cold. The steaks which were ordered medium came rare. The chips were stone cold. Peppercorn sauce was like water in fact it was inedible so we sent it back. My burger was missing the cheese and as advertised the ‘frickles’, still yet to find out what they even are. The manager gave us 50% off but we still paid over £60 and it was barely edible. I would avoid. Over priced awful food. Don’t ruin your holiday by going here.
Wrexham3
We had an ok meal. We had a terrible one about 5 years ago and I thought it may have improved. The restaurant doesn’t seem up to the same standard as the rest of the holiday park. There is nowhere else other than take aways on site. I think a trick is being missed here that people might want something better then ‘cheap & cheerful’, although that doesn’t describe it accurately either. I would recommend revamping the menu. I really hope it changes in the future as I love Greenacres and it would be perfect to have somewhere good on site.
Jennifer Lopez
Staff were lovely but the service was very very slow, and the food was truly awful. Don't bother and go to the great fish and chip shop instead.
alicerL2263PO
Visited this place a few times during our holiday, the service was poor, waited nearly 20 mins for someone to come to our table to take our order, some of the staff rude.
doublelolly29
Haven't actually eaten here since pre pandemic days but visited this week to try and book a table. The greeter was a young short girl with extra long talons that she liked to beckon me with! She was surly and clearly could not be bothered to demonstrate an ounce of customer service. Her tone was clipped and she was borderline rude. But the beckoning - that really irritated me! I won't even bother returning to eat. Plenty of places around where you're not treated like an inconvenient child.
We read the reviews before going here and were in two minds about it, but we've been before years ago and can't remember any of the problems.Staff were fine, could have been a touch more attentive and we would have ordered more drinks.There were some meals unavailable, but signs explaining this (tesco round the corner has no issues) The 1st 3 things I picked couldnt have, so I did Have a rump steak and it was spot on, cooked exactly right and seasoned very well, all food hot and out in 15mins.Overall would go again.
Absolutely disgusting, Massively overpriced, Out of 7 people 3 orders came correct, Paid £5.50 for 4 tiny little chicken wings seen more meat on a toothpick.Mash looked like playdoughOrdered dirty chips that came wrong and when i re ordered it took too long that I cancelled them, Dont waste your time or money on this place.
Staff not bad,food was disgusting ordered steak pie mash peas as they had no broccoli left,no flavour on food,mash horrible pie was like rubber,and gravy like water,wouldn't reccomend.
We had a lovely meal and drink in this spacious, spotless venue. The staff were all very friendly and helpful, and the pricing is reasonable.
No dry white wine in stock only Chardonnay so ordered lime and soda brought soda as line had run out but didn't bother telling us. Meals bog standard for kids and Bolognese was kids size salad was awful croutons were not all toasted. Shambles.. we celebrated back at the van .. thank goodness I didn't take the birthday cake for our 8 year old .. very disappointed won't be going again. Terrible experience.
Despite severe delivery shortages and in the face of some unbelievably rude customers, the team were cheery and helpful, dealing with a situation beyond their control and unreasonable demands with a professional smile. Good work! Clean, tidy and family friendly.
The Mash and Barrel is a very clean place to eat and drink there is a nice seating area outside and the team do there very best to assist you
Visited here on our last evening of a short holiday .After seeing some bad reviews we still thought we would give it a try given its convenience .Sadly the bad reviews were correct ! We had booked a table through the app which seemed to work ok apart from the staff member still putting us on the wrong table in a fairly quiet room ,this caused some confusion with the waiting staff .Drinks were ordered and delivered quickly ,food was ordered and again arrived quite quickly..a good start .sadly that was as good as it got ,I was served cod and chips only to find after one mouthful that the fish was still raw !! the waitress seemed surprised when I showed her ,she felt the fish with her fingers ? and confirmed it was raw .She took the meal away and fairly promptly replaced it with another cod and chips ...staggeringly on inspection this was also raw !! I eventually received a bowl of chips (45 minutes aftet placing an order) I did receive an apology along with a list of excuses plus a 15% discount, altogether an awful experience. I can forgive anyone cooking a meal wrong once but not to do it again so quickly with the same dish ! No more mash and barrel for me ?
Booked a place here for our wedding anniversary we are Still in The mash & Barrel and we are on 1hr and 24 mins wait for our meal my 4 year old daughter has fallen a at the table and my 1 year old is becoming harder to entertain and the staff are avoiding us.
Arrived for table on time, no on present to seat people in queue (1st man in queue was a elderly gentleman). I went to ask if anyone was free and was told someone would be along shortly. The blonde lady who seats customers arrived and took us to our table, the table was cramped next to another large table with approx 12 people on, we had 2 tables pushed together (6 of us) and they were different heights, there was chairs missing and the ones there were ripped. I asked if we could sit on the next able to which I just got stared at and then she said “that’s your table” I said “yes I know but could we sit on that one please” to which she picked menus up and threw them on the next table and walked away !! Meal was lovely and waitress who served us was great and new all about allergies etc. If this lady is the front of house for your restaurant I think she needs some customer services training.
Restaurantji Recommends
We came here last week for an evening meal. The starters took an hour and a half. They thought that the mains and starters were coming together for some unknown reason so the mains must have sat under the lamps while we had our starters meaning they were stone cold. The steaks which were ordered medium came rare. The chips were stone cold. Peppercorn sauce was like water in fact it was inedible so we sent it back. My burger was missing the cheese and as advertised the ‘frickles’, still yet to find out what they even are. The manager gave us 50% off but we still paid over £60 and it was barely edible. I would avoid. Over priced awful food. Don’t ruin your holiday by going here.
We had an ok meal. We had a terrible one about 5 years ago and I thought it may have improved. The restaurant doesn’t seem up to the same standard as the rest of the holiday park. There is nowhere else other than take aways on site. I think a trick is being missed here that people might want something better then ‘cheap & cheerful’, although that doesn’t describe it accurately either. I would recommend revamping the menu. I really hope it changes in the future as I love Greenacres and it would be perfect to have somewhere good on site.
Staff were lovely but the service was very very slow, and the food was truly awful. Don't bother and go to the great fish and chip shop instead.
Visited this place a few times during our holiday, the service was poor, waited nearly 20 mins for someone to come to our table to take our order, some of the staff rude.
Haven't actually eaten here since pre pandemic days but visited this week to try and book a table. The greeter was a young short girl with extra long talons that she liked to beckon me with! She was surly and clearly could not be bothered to demonstrate an ounce of customer service. Her tone was clipped and she was borderline rude. But the beckoning - that really irritated me! I won't even bother returning to eat. Plenty of places around where you're not treated like an inconvenient child.