We returned with our family after a previous bad experience. The new manager was really welcoming and friendly, and has already made a big impact to the restaurant from her experience. The atmosphere was better, the food was top notch, and the waiters were friendly and helpful. We will definitely be returning and look forward to seeing her turn this restaurant around. Anyone who had a bad experience here previously, I thoroughly recommend giving them another try.
Mark Rigden
Food is ok but ingredients or quality (I cant work out which it is) is a little lower than it has been, food isn't as tasty as it once was. We will return as staff are friendly and helpful and prices aren't too bad. Please sort out the ingredients or quality and get the amazing tastes back in the food!!
Andy RCM Spencer
Excellent food, great service! The gluten free pasta is lovely. ;)
Lyndsey Watson
Our 1st time visiting Zizzi Kenilworth (our local one is Leamington, unfortunately it was fully booked for Sunday 10/12/23). We found the Kenilworth branch soleless and lacked atmosphere, considering its Christmas season you'd have thought it would have been enjoyable and fun, there was no decorations, party hats, if you didn't know it was Christmas soon, you wouldn't have any idea in there. It was a complete let down and I feel quite upset about it. We're a family of 5, 3 adults/ 2 kids) and paid £145 and feel as though we wasted our hard earnt cash. We always take the kids out for Christmas treat within a couple of weeks in the run up to Christmas, usually, Zizzi Leamington. Food was burnt. Didn't look the nicest, coffee was the size of a babyccino and mostly froth. Avoid I'd say if you want to have an enjoyable evening out!
Huib Maat
Disappointing. The place has little atmosphere. The staff are doing their best to be unhelpful. The pizza rustica was burnt and dry.
Gurpreet Chauhan
Found hair in goat cheese butternut squash and courgette salad ,didn't like it.The waitress with philipino accent was more annoying in her behaviour.
Alice Holborow
Incredibly slow service. Multiple tables left before being served. When food did arrive it wasn’t particularly nice. Vegetarian in our group was served meat bolognaise. Discounted bill but very little concern.
Aaron
So far the best Zizzi’s I’ve been to. The atmosphere and staff are very nice! And like all other branches the food is amazing and the portions are very generous.
Dawn Derby
On arrival we found the atmosphere very noisy and we couldn't hear each other speak. Also the lady that showed us to our table was miserable. Our waitress was extremely friendly and helpful,and it was only her second night of working there. Another lady helped her to take the order, which we later found out was her mum. They were really lovely. Service was extremely slow with drinks and food. We waited 45 minutes for our main course! I had to tell a member of staff we were still waiting. However our food was very good when it arrived.
Jamie-Lee Bamford
Extremely slow service. Took ages to seat us, take our order and deliver our food. Because of this, our food was just about warm not hot. Then the waitress that brought it over just put it on the table and basically sprinted off. Didn’t ask if we needed anything else. Parmesan and ketchup would have been nice. No one came anywhere near us to be able to ask. Then the waitress came to check on us when we were nearly finished, so pointless at that point. Pizza was pretty burnt on the edges and the pasta lacked sauce. Been to many Zizi’s as we we love the food, but this one is not up to standard. By far the worst one we’ve been to. Wouldn’t come again.
Went here for an impromptu meal for my birthday.The restaurant was empty 3 waiting staff and 2 chefs standing around.We were shown to our table and given a menu.We both have allergies and enquired about the contents of a couple of dishes, we asked if the meals contained onions, to which we were told they didn't know the ingredients of the dishes. We asked them to check the chef and they didn't know either. They said it's all pre-prepared and just shrugged.So we aim to order what could be best predicted not to contain onions.Cheesy garlic bread for instance , 10 mins later, I'm served a dark coloured garlic bread. We try to find staff - eventually we get someone to come over and ask what has been served, a cheese and balsamic onion garlic bread , and the manager stated I thought it was ' just you with the issue'.Honestly everything was too much bother, she was fed up when talking, huffing and thrusting a card machine at the end of the meal. No thank you nothing.Mistakes happen - fineMistakes with allergies can be fatal - at least apologize.Customer service can go a long way to setting the scene.Dietary restrictions: Food is pre- prepared and staff have little to no knowledge about the food they are serving. They didnt ask about allergies as per policy and when offered this information made to feel it was an us issue. They may be aware of common allergies ( I cannot comment) but beyond this they didn't want to know.Wheelchair accessibility: There is only a step entry into the restaurant, so not accessible unless you could pull yourself up the step, the restaurant is quite roomy inside for maneuvering.
BALAJI Jay
Very friendly & competent service, ever changing menu but this time some of the veggie options were disappointing in terms of taste. Expensive cocktails...was left wondering if & how much alcohol was actually in them!
Charlotte-Louise94
Came here last night with my Family, we booked a table and when entering the restaurant and telling the waitress our name she walked off and didn’t come back to seat us, we had to ask some else who then seated 7 of us and a high chair on a table big enough for 4 people in a rather empty restaurant. When trying to order drinks the same waitress walked off again and never came back for our drinks order. When delivering the drinks she carried one drink at a time, I know she’s not an octopus but most people are able to carry at least 2 drinks or they use a tray. The food was lovely, and we really enjoyed a meal however when the waiter cleared our plates he just moved and piled them onto an empty table rather than taking them away. The meal was for a birthday, and we had to ask 3 times for the cake to be brought out which then arrived without the candles on which we had already put on the cake. I just feel this is such a shame as the food was really good but the staff were completely clueless through the whole meal and ruined our nice experience because we were having issues all night with the staff.
Jaymini Mistry
Ordered via deliveroo a dessert, came through with mould on it. Resolved via deliveroo with a refund but would have expected better than this from Zizzi’s.
Simon Scott
Service was very good - friendly and attentive staff. Food was not pleasant though. My fish was poorly cooked and greasy. My partner’s meal was better, but nothing special. Not recommend.
We returned with our family after a previous bad experience. The new manager was really welcoming and friendly, and has already made a big impact to the restaurant from her experience. The atmosphere was better, the food was top notch, and the waiters were friendly and helpful. We will definitely be returning and look forward to seeing her turn this restaurant around. Anyone who had a bad experience here previously, I thoroughly recommend giving them another try.
Food is ok but ingredients or quality (I cant work out which it is) is a little lower than it has been, food isn't as tasty as it once was. We will return as staff are friendly and helpful and prices aren't too bad. Please sort out the ingredients or quality and get the amazing tastes back in the food!!
Excellent food, great service! The gluten free pasta is lovely. ;)
Our 1st time visiting Zizzi Kenilworth (our local one is Leamington, unfortunately it was fully booked for Sunday 10/12/23). We found the Kenilworth branch soleless and lacked atmosphere, considering its Christmas season you'd have thought it would have been enjoyable and fun, there was no decorations, party hats, if you didn't know it was Christmas soon, you wouldn't have any idea in there. It was a complete let down and I feel quite upset about it. We're a family of 5, 3 adults/ 2 kids) and paid £145 and feel as though we wasted our hard earnt cash. We always take the kids out for Christmas treat within a couple of weeks in the run up to Christmas, usually, Zizzi Leamington. Food was burnt. Didn't look the nicest, coffee was the size of a babyccino and mostly froth. Avoid I'd say if you want to have an enjoyable evening out!
Disappointing. The place has little atmosphere. The staff are doing their best to be unhelpful. The pizza rustica was burnt and dry.
Found hair in goat cheese butternut squash and courgette salad ,didn't like it.The waitress with philipino accent was more annoying in her behaviour.
Incredibly slow service. Multiple tables left before being served. When food did arrive it wasn’t particularly nice. Vegetarian in our group was served meat bolognaise. Discounted bill but very little concern.
So far the best Zizzi’s I’ve been to. The atmosphere and staff are very nice! And like all other branches the food is amazing and the portions are very generous.
On arrival we found the atmosphere very noisy and we couldn't hear each other speak. Also the lady that showed us to our table was miserable. Our waitress was extremely friendly and helpful,and it was only her second night of working there. Another lady helped her to take the order, which we later found out was her mum. They were really lovely. Service was extremely slow with drinks and food. We waited 45 minutes for our main course! I had to tell a member of staff we were still waiting. However our food was very good when it arrived.
Extremely slow service. Took ages to seat us, take our order and deliver our food. Because of this, our food was just about warm not hot. Then the waitress that brought it over just put it on the table and basically sprinted off. Didn’t ask if we needed anything else. Parmesan and ketchup would have been nice. No one came anywhere near us to be able to ask. Then the waitress came to check on us when we were nearly finished, so pointless at that point. Pizza was pretty burnt on the edges and the pasta lacked sauce. Been to many Zizi’s as we we love the food, but this one is not up to standard. By far the worst one we’ve been to. Wouldn’t come again.
Restaurantji Recommends
Went here for an impromptu meal for my birthday.The restaurant was empty 3 waiting staff and 2 chefs standing around.We were shown to our table and given a menu.We both have allergies and enquired about the contents of a couple of dishes, we asked if the meals contained onions, to which we were told they didn't know the ingredients of the dishes. We asked them to check the chef and they didn't know either. They said it's all pre-prepared and just shrugged.So we aim to order what could be best predicted not to contain onions.Cheesy garlic bread for instance , 10 mins later, I'm served a dark coloured garlic bread. We try to find staff - eventually we get someone to come over and ask what has been served, a cheese and balsamic onion garlic bread , and the manager stated I thought it was ' just you with the issue'.Honestly everything was too much bother, she was fed up when talking, huffing and thrusting a card machine at the end of the meal. No thank you nothing.Mistakes happen - fineMistakes with allergies can be fatal - at least apologize.Customer service can go a long way to setting the scene.Dietary restrictions: Food is pre- prepared and staff have little to no knowledge about the food they are serving. They didnt ask about allergies as per policy and when offered this information made to feel it was an us issue. They may be aware of common allergies ( I cannot comment) but beyond this they didn't want to know.Wheelchair accessibility: There is only a step entry into the restaurant, so not accessible unless you could pull yourself up the step, the restaurant is quite roomy inside for maneuvering.
Very friendly & competent service, ever changing menu but this time some of the veggie options were disappointing in terms of taste. Expensive cocktails...was left wondering if & how much alcohol was actually in them!
Came here last night with my Family, we booked a table and when entering the restaurant and telling the waitress our name she walked off and didn’t come back to seat us, we had to ask some else who then seated 7 of us and a high chair on a table big enough for 4 people in a rather empty restaurant. When trying to order drinks the same waitress walked off again and never came back for our drinks order. When delivering the drinks she carried one drink at a time, I know she’s not an octopus but most people are able to carry at least 2 drinks or they use a tray. The food was lovely, and we really enjoyed a meal however when the waiter cleared our plates he just moved and piled them onto an empty table rather than taking them away. The meal was for a birthday, and we had to ask 3 times for the cake to be brought out which then arrived without the candles on which we had already put on the cake. I just feel this is such a shame as the food was really good but the staff were completely clueless through the whole meal and ruined our nice experience because we were having issues all night with the staff.
Ordered via deliveroo a dessert, came through with mould on it. Resolved via deliveroo with a refund but would have expected better than this from Zizzi’s.
Service was very good - friendly and attentive staff. Food was not pleasant though. My fish was poorly cooked and greasy. My partner’s meal was better, but nothing special. Not recommend.