The worst customer service I’ve ever received from shell despite only ever filling in at shell petrol stations, one I’ll never go back to …
James Moore
A year ago I went with family to use the car wash on a Friday afternoon. my grandad went to pay in shop for the car wash however they told us it was out of order! I don't know if they do this now but they should have an out of order sign so people come know its broken when they arrive at the garage.
Jimbo
Went into get bits , person behind till trying to overcharge ,when he could clearly see the price in front of him ( luckily after him calling manager I was charged right amount )So please keep note of prices
Steven Hopper
Been filling up all of my cars and motorcycles here for years, despite there being a BP station closer to me. But tonight they refused to turn on the pump unless I took off my helmet, shouting something inaudible over the tannoy, so I went inside, but they still refused unless I took off my helmet and buff. First time ever. BP it is from now on.
ken lennon
Filled the car walked in paid and was on my way.staff were polite and you can buy most groceries so all in a handy place
Asen Nikolov
V power
THE W4RRIOR5 CODE
Cheapest fuel around currently £1.69!!
David Ashford
Can a manager or senior of this garage give me a contact number ASAP please regarding your fuel. I believe you have an issue with it as my car is running rough ever since I fuelled up at your station 2 days ago. I am looking to resolve the issue more than anything so other cars don’t get the same. I appreciate mistakes are made so please get in touch by way of response
Daniel Neilson
Drive 20 miles after finishing work to fill up here as I’m a ShellGo+ customer. Arrived here with my petrol light on and there’s no petrol! Went in to ask and just received a dismissive response. I wasn’t happy as this is the ONLY station I use!
Used the click and collect service, however due to a refit underway, unable to collect parcel until a week later! No notification, yet still offering the service. Now can’t give a birthday gift.
loudgroovyCOV mookione
used fill and go mobile app ..... the pdf receipt was inadequate to submit to my employer as no amount spent and no indication visit was for fuel
Mike Stokes
They are fine but I don't understand why the garage is promoting the Shell Maverick Top Gun competition but , both times when I have bought qualifying fuel, they say they don't have any of the cards with the entry code numbers so you can't take part. Sounds like misleading advertising or am I missing something ( literally)?
Francesco Rox
The only petrol station in the area where to find high grade petrol, if you are going to Mallory park race track stop here to fill up.They also found my wallet and helped retrieved it.Kelly was awesome and very helpful.I will come back!
Colin Pinfold
Usually a friendly place to buy petrol and shop. Today handed in a parcel for Collect Plus service. Whole process was completed without a smile or a word by a bored grim faced assistant. Parcel casually thrown into a skip. My pause when the receipt was handed to me was a reluctant "Thank you". A need for staff training here I think...............
Poor quality of service. Very rude staff
The worst customer service I’ve ever received from shell despite only ever filling in at shell petrol stations, one I’ll never go back to …
A year ago I went with family to use the car wash on a Friday afternoon. my grandad went to pay in shop for the car wash however they told us it was out of order! I don't know if they do this now but they should have an out of order sign so people come know its broken when they arrive at the garage.
Went into get bits , person behind till trying to overcharge ,when he could clearly see the price in front of him ( luckily after him calling manager I was charged right amount )So please keep note of prices
Been filling up all of my cars and motorcycles here for years, despite there being a BP station closer to me. But tonight they refused to turn on the pump unless I took off my helmet, shouting something inaudible over the tannoy, so I went inside, but they still refused unless I took off my helmet and buff. First time ever. BP it is from now on.
Filled the car walked in paid and was on my way.staff were polite and you can buy most groceries so all in a handy place
V power
Cheapest fuel around currently £1.69!!
Can a manager or senior of this garage give me a contact number ASAP please regarding your fuel. I believe you have an issue with it as my car is running rough ever since I fuelled up at your station 2 days ago. I am looking to resolve the issue more than anything so other cars don’t get the same. I appreciate mistakes are made so please get in touch by way of response
Drive 20 miles after finishing work to fill up here as I’m a ShellGo+ customer. Arrived here with my petrol light on and there’s no petrol! Went in to ask and just received a dismissive response. I wasn’t happy as this is the ONLY station I use!
Restaurantji Recommends
Used the click and collect service, however due to a refit underway, unable to collect parcel until a week later! No notification, yet still offering the service. Now can’t give a birthday gift.
used fill and go mobile app ..... the pdf receipt was inadequate to submit to my employer as no amount spent and no indication visit was for fuel
They are fine but I don't understand why the garage is promoting the Shell Maverick Top Gun competition but , both times when I have bought qualifying fuel, they say they don't have any of the cards with the entry code numbers so you can't take part. Sounds like misleading advertising or am I missing something ( literally)?
The only petrol station in the area where to find high grade petrol, if you are going to Mallory park race track stop here to fill up.They also found my wallet and helped retrieved it.Kelly was awesome and very helpful.I will come back!
Usually a friendly place to buy petrol and shop. Today handed in a parcel for Collect Plus service. Whole process was completed without a smile or a word by a bored grim faced assistant. Parcel casually thrown into a skip. My pause when the receipt was handed to me was a reluctant "Thank you". A need for staff training here I think...............