Order a latte and a tea at Hopwood Services Starbucks. The latte came out, but no tea. I asked the young on the counter where it was, and his unhelpful reply was “it’s coming.” I wait and see other customers get their orders, but still no tea. Another team member, a lovely girl called Laura if I’d received my tea yet, as she saw me still waiting. And proceeded to make it. How difficult was that. One member of staff shouldn’t be there. And Laura should get a promotion, as she certainly understands great customer service. Well done and thank you Laura.
Ryan Roberts
Visited with my partner to try the Ghost Pumpkin drink which tasted amazing!. The staff are lovely and are very helpful.
Retro Nostalgic
Wow I really enjoyed myself this morning at this startbucks, the atmosphere was good and I especially enjoyed the outdoor seating area where my partner and I sat and had our coffees and my bun. Friendly staff.
M P
prices are too
Linda Pincombe
Love a good Starbucks coffee great as usual good service and good food
Jack Darling
Very rude and unprofessional unwelcoming staff, I have never encountered such rudeness in my life!Man, I am a customer buying from you rather than begging!Approached a young man there asking for a black coffee, said that I should keep quite as he is doing some smoothies preparation setting in his machine and to come in another time!I do not know why the hill you open then!I will never approach this branch and hope Starbucks so something about the rudeness of their employees!
vishal1723
Staff is good and easy to check in and check out but room is very noisy and and room interior not good . I used it 3 times but every time I found same things . I don’t think so it is worth for my monkey
416parasa
Bar & Grill are amazing the pool is great, the steam room was broken however we have used it in the past so no compliant it could be one off. Rooms are spacious and bathroom are good but could improve however value for money is good.
bassettpaul1972
Bed was very comfortable. The rooms are beautiful and the staff are friendly and welcoming. Highly recommended by me. I have stayed here many times and I absolutely love it. The breakfast was lovely with a good selection.
Everything was great. For some reason we didn't have any towels, but it was resloved immediately. Overall very happy. Village hasn't ever let us down. Good to know we can come to Dudley when our preferred venues are unavailable.
jonathanh1608
Booked club room and yes spotlessly clean and comfortable but no more than a standard double in my eyes … overpriced for what it is Also the menu was how should I put it exceptionally basis unless you want a burger In fairness decent enough but not worth the price
Gary M
Room was adequate for one night. Lack of main light and bedside light was inconvenient. Also, room was extremely warm.Bathroom and shower were fine. Complimentary bottle of Proseco and welcoming note were a nice touch.
rayv438
Constant loud talking and noise from next door until 2.30am. Eventually, I had to shout at them to be quite. Adjoining rooms are appalling. Paper thin door let’s all the noise through. Demanded to be moved next day.
SuffolkboyEngland
Nice couple of days visiting the area, convenient location for visiting the Black Country Museum and even Ironbridge etc. As part of our package, we had a voucher for evening meal and the food was great and exceeded our expectations. Room clean and tidy. Only downside was the emptying of glass bottles in the early hours of Sunday morning, does it really have to be done at 01.30 or whatever it was waking everyone up!!! That wasn’t appreciated.
Order a latte and a tea at Hopwood Services Starbucks. The latte came out, but no tea. I asked the young on the counter where it was, and his unhelpful reply was “it’s coming.” I wait and see other customers get their orders, but still no tea. Another team member, a lovely girl called Laura if I’d received my tea yet, as she saw me still waiting. And proceeded to make it. How difficult was that. One member of staff shouldn’t be there. And Laura should get a promotion, as she certainly understands great customer service. Well done and thank you Laura.
Visited with my partner to try the Ghost Pumpkin drink which tasted amazing!. The staff are lovely and are very helpful.
Wow I really enjoyed myself this morning at this startbucks, the atmosphere was good and I especially enjoyed the outdoor seating area where my partner and I sat and had our coffees and my bun. Friendly staff.
prices are too
Love a good Starbucks coffee great as usual good service and good food
Very rude and unprofessional unwelcoming staff, I have never encountered such rudeness in my life!Man, I am a customer buying from you rather than begging!Approached a young man there asking for a black coffee, said that I should keep quite as he is doing some smoothies preparation setting in his machine and to come in another time!I do not know why the hill you open then!I will never approach this branch and hope Starbucks so something about the rudeness of their employees!
Staff is good and easy to check in and check out but room is very noisy and and room interior not good . I used it 3 times but every time I found same things . I don’t think so it is worth for my monkey
Bar & Grill are amazing the pool is great, the steam room was broken however we have used it in the past so no compliant it could be one off. Rooms are spacious and bathroom are good but could improve however value for money is good.
Bed was very comfortable. The rooms are beautiful and the staff are friendly and welcoming. Highly recommended by me. I have stayed here many times and I absolutely love it. The breakfast was lovely with a good selection.
Excellent service with friendly staff
Restaurantji Recommends
Everything was great. For some reason we didn't have any towels, but it was resloved immediately. Overall very happy. Village hasn't ever let us down. Good to know we can come to Dudley when our preferred venues are unavailable.
Booked club room and yes spotlessly clean and comfortable but no more than a standard double in my eyes … overpriced for what it is Also the menu was how should I put it exceptionally basis unless you want a burger In fairness decent enough but not worth the price
Room was adequate for one night. Lack of main light and bedside light was inconvenient. Also, room was extremely warm.Bathroom and shower were fine. Complimentary bottle of Proseco and welcoming note were a nice touch.
Constant loud talking and noise from next door until 2.30am. Eventually, I had to shout at them to be quite. Adjoining rooms are appalling. Paper thin door let’s all the noise through. Demanded to be moved next day.
Nice couple of days visiting the area, convenient location for visiting the Black Country Museum and even Ironbridge etc. As part of our package, we had a voucher for evening meal and the food was great and exceeded our expectations. Room clean and tidy. Only downside was the emptying of glass bottles in the early hours of Sunday morning, does it really have to be done at 01.30 or whatever it was waking everyone up!!! That wasn’t appreciated.