The service and products are just terrible. I'm literally just standing there waiting for food and its clear they have forgotten about me. The Toasted Sandwiches is terrible just overcooked and the prices is just overpriced for what its worth.. They just leave it in the oven so its just becomes rock hard. There needs to be a better system in place for busy times for lunch as I'd rather not go back there now.
Ian D
The way this so called manager Jamie treated his staff and talked to them ( young girls) is disgusting the way he acted towards consumers is a despicable he should not be in charge COSTA COFFEE SHOULD BE ASHAMED
Venture18378559014
great store great staff will definitely come again and such lovely staff and always happy to help with customers no matter what jobs they are trying to do.
maiden10
Totally had it with Costa coffee,every branch the same,Knowle,Dorridge,balsall common Shirley Coffee always lukewarm,toasted sandwiches overcooked,cakes and pastries always seem to be stale and overpriced,disinterested staff Will find a small independent in future
User17263729
Nice large store, tables nice and clean and plugs around to connect my laptop perfect to sit in and do some work to get out of the house
Keith C
Called into to Costa coffee in Shirley I took advantage of their Friday deal 25% off cake and a free coffee collecting the points lovely coffee and cake good service well worth a visit
Google user
It maybe another Costa however this one excels by its location just off the main road, has adequate parking and sometimes busy drive though.\\nThe decor and the layout is well designed with comfy seating all around, was greeted by the lovely friendly Amy who is prepared to engage with her customers, there is various choice of coffees, of different styles, there is a abundance of snacks, some wearing the M \\u0026 S label.\\nThe store is clean tidy and especially the toilets are fit for purpose
Rick Garrison (RickyRico)
It maybe another Costa however this one excels by its location just off the main road, has adequate parking and sometimes busy drive though.The decor and the layout is well designed with comfy seating all around, was greeted by the lovely friendly Amy who is prepared to engage with her customers, there is various choice of coffees, of different styles, there is a abundance of snacks, some wearing the M & S label.The store is clean tidy and especially the toilets are fit for purpose
O897BPwendyb
I came for a visit early on this week for the first time I went inside instead of the drive thru and the one member of staff was just not friendly when serving me and then when speaking to staff. There was a new girl who was clearly being trained by another women and the women on till was shouting orders at her, shaking her head when the girl replied ( I haven’t been shown them drinks yet) I feel bad for the poor girl. Lastly the drink was was too strong and bitter Costa coffee in Birmingham city centre is the one to go taste so much better!
Danny Herbert
It's quite dark and gloomy in there, which is the first thing I noticed. I appreciate the effort to create a cozy environment, but it's just gloomy. Orders are completed quickly by the staff.
Trina is a credit to the business. Always happy to engage in conversation and in a jovial mood. Makes the difference ! Most coffee shops you have a robot serving you. See you soon. ??
Shirley Hughes
Always a great place to have a coffee and a bite to eat! Great service too!!
775maxinem
What a filthy dump tables full of cutlery trays cups saucers. Went up to staff asked her why tables are dirty she told me we ain’t got staff. WHAT. I wanted to walk out but my grandaughter said can we stay. We did spent £20 in there the first time I’ve ever been in a Costa and the last time
Jacob Palmer
Costa coffee taste is different style we will taste once again.Thank you Costa!!!
Jillians77
Ordered two Tuna and Cheese Melts and two decaff Lattes. The drinks were lukewarm and the Tuna Melts were not hot. The table next to us sent theirs back to be reheated!!!! The queue was getting longer and I am sure the lady operating the oven was not heating the food up long enough!!! It cost me over £15 - how can Costa get it so wrong. Unfortunately we were not able to stay to complain as had to rush off. Lukewarm drinks and food not heated properly totally unacceptable. Jillian Smith
The service and products are just terrible. I'm literally just standing there waiting for food and its clear they have forgotten about me. The Toasted Sandwiches is terrible just overcooked and the prices is just overpriced for what its worth.. They just leave it in the oven so its just becomes rock hard. There needs to be a better system in place for busy times for lunch as I'd rather not go back there now.
The way this so called manager Jamie treated his staff and talked to them ( young girls) is disgusting the way he acted towards consumers is a despicable he should not be in charge COSTA COFFEE SHOULD BE ASHAMED
great store great staff will definitely come again and such lovely staff and always happy to help with customers no matter what jobs they are trying to do.
Totally had it with Costa coffee,every branch the same,Knowle,Dorridge,balsall common Shirley Coffee always lukewarm,toasted sandwiches overcooked,cakes and pastries always seem to be stale and overpriced,disinterested staff Will find a small independent in future
Nice large store, tables nice and clean and plugs around to connect my laptop perfect to sit in and do some work to get out of the house
Called into to Costa coffee in Shirley I took advantage of their Friday deal 25% off cake and a free coffee collecting the points lovely coffee and cake good service well worth a visit
It maybe another Costa however this one excels by its location just off the main road, has adequate parking and sometimes busy drive though.\\nThe decor and the layout is well designed with comfy seating all around, was greeted by the lovely friendly Amy who is prepared to engage with her customers, there is various choice of coffees, of different styles, there is a abundance of snacks, some wearing the M \\u0026 S label.\\nThe store is clean tidy and especially the toilets are fit for purpose
It maybe another Costa however this one excels by its location just off the main road, has adequate parking and sometimes busy drive though.The decor and the layout is well designed with comfy seating all around, was greeted by the lovely friendly Amy who is prepared to engage with her customers, there is various choice of coffees, of different styles, there is a abundance of snacks, some wearing the M & S label.The store is clean tidy and especially the toilets are fit for purpose
I came for a visit early on this week for the first time I went inside instead of the drive thru and the one member of staff was just not friendly when serving me and then when speaking to staff. There was a new girl who was clearly being trained by another women and the women on till was shouting orders at her, shaking her head when the girl replied ( I haven’t been shown them drinks yet) I feel bad for the poor girl. Lastly the drink was was too strong and bitter Costa coffee in Birmingham city centre is the one to go taste so much better!
It's quite dark and gloomy in there, which is the first thing I noticed. I appreciate the effort to create a cozy environment, but it's just gloomy. Orders are completed quickly by the staff.
Restaurantji Recommends
Trina is a credit to the business. Always happy to engage in conversation and in a jovial mood. Makes the difference ! Most coffee shops you have a robot serving you. See you soon. ??
Always a great place to have a coffee and a bite to eat! Great service too!!
What a filthy dump tables full of cutlery trays cups saucers. Went up to staff asked her why tables are dirty she told me we ain’t got staff. WHAT. I wanted to walk out but my grandaughter said can we stay. We did spent £20 in there the first time I’ve ever been in a Costa and the last time
Costa coffee taste is different style we will taste once again.Thank you Costa!!!
Ordered two Tuna and Cheese Melts and two decaff Lattes. The drinks were lukewarm and the Tuna Melts were not hot. The table next to us sent theirs back to be reheated!!!! The queue was getting longer and I am sure the lady operating the oven was not heating the food up long enough!!! It cost me over £15 - how can Costa get it so wrong. Unfortunately we were not able to stay to complain as had to rush off. Lukewarm drinks and food not heated properly totally unacceptable. Jillian Smith