The Harvester has been a regular place for Sunday lunch for years. The service and staff always excellent. The food great value and good choices. It will be sadly missed as it is closing, taken over by some American franchise. A great loss.
rjc1977
Family birthday meal with my kids, we used to love coming here but I am appalled at tonight's experience. The place had about 20 customers, so not busy and seemed to be a reasonable amount of team. Over half the menu was not available to order including the half roast chicken which is surely a signature dish for Harvester. Salad bar was empty of most things, but what was there was shrivelled and unappealing. Cutlery was dirty, and the medium rare steak that was ordered was cold and blue. On sending back I was told it would be 20 minutes... really for a medium rare rib eye.??? After my daughter and I had finished my sons meal was finally delivered, steak was still not cooked, and the chips, tomato, peas and mushrooms were clearly the same as had been sent out the first time. Maple sauce was 4 days out of date. When asking if the steak was going to be removed off the bill I was told, my manager will give you 20% off. Laughable and a total disgrace. M&B what are you thinking.. Will not return and will ensure to make our friends and family aware of this disappointing situation. And to the manager and team member that decided to argue with me, your customer service is a disgrace.
SavvyTravel200202090
Not our first visit, however, it will be our last. My family and I visited the restaurant for my Son's Birthday at 6p.m. a time which suited my Grandson who is only 2. Once seated no one acknowledged us until 25 mins later not even an offer of a drink. Once we placed our order and visited the salad bar, again we were disappointed as most of the items where missing and no bread in site. The food took a very long time to come out and when it did everything was overcooked and dry, the first time I have ever had very dry spit roast chicken. We were there nearly 2 hours to just have mains, my Grandson by this time was very tired and bored because we were sat at the table for a very long time. A feel for my Son as it was his birthday and he couldn't eat his Ribs as they were so over done. POOR SERVICE, POOR QUALITY OF FOOD AND POOR SALAD BAR. NEVER AGAIN.
Lucy Crossley
Was quiet when we arrived. We were seated by a v loud man in his phone, which made conversation difficult. The food was nice but the rolls were stale. I remarked to the waitress who asked the kitchen to replace them. We had the scampi, it was really nice. Waitress was competent & pleasant.Parking: A good number of disabled parking bays.Wheelchair accessibility: Level access but the disabled WC is on the other side of the restaurant. A long walk.
Susandavis70
Arrived here on Thursday evening at 8:20pm, it took 10 minutes of standing by the “wait here” sign, 3 staff members to look at us and walk by without a word, and a table of staff members congregated by the salad bar looking at us and giggling, for us to leave. Embarrassing
Christine H
We have eaten here on previous occasions and have been very pleased. However, we went for a Sunday lunch with friends yesterday and had a very poor experience. We received our salad bowls but once we had placed our food order we waited and waited and chased it up a couple of times. One meal, gammon, finally arrived with burnt, hard fried eggs, shrivelled peas, onions rings rock hard. Spoke to waiter who said the eggs would be replaced. Didn't know it could take so long to fry a couple of eggs. Another of our party toom his steak home fur the dog as it was too hard to eat. These delays couldn't have been put down to busy period as thee were few people in when we arrived. Apart from this, the toilets were filthy, ladies toilets blocked or not working and floors flooded. Gents hand dryer not functional and wet floors. These were reported to staff. The staff on duty did there best but it seemed there was a lack of leadership. We will not be going there again.
vickymN5241MG
We booked a table for Saturday night for a family meal. Although it was quite busy, we were seated straight away and asked for our order very quickly. The drinks arrived promptly, along with the salad bowls, but the meal took far too long. However the food was good when it did arrive. We did not have enough cutlery on the table and had to ask for more and there were no napkins or side plates for the bread. We did not see a server from the time we were served our meal until we left when we found a group of them by the tills. Not a bad evening, but could have been improved by more attentive servers.
elizabeth spence
We came to this harvester after being turned away from the arden oak harvester as we hadn't booked in advance and that there wasn't enough space at 11 am despite there being plenty of empty tables. So we drove to solihull monkspath harvester. We were having a good time once we were seated and the server was friendly and polite and was very helpful with our birthday cake we brought and took enough interest to ask who she was singing to. Our starters were great and then we got to our mains and the onion nests that came with our steaks were cooked on the outside but raw on the inside, it looked akin to white sauce which was clearly uncooked batter. Raw flour can harbour food poisoning bacteria. We told the server and then she offered to replace it, this time it was well cooked. We had another meal on the table with an onion nest which we cut into after we got the other one replaced, which was also raw. We asked to have it changed but were told we would be charged for it, even if they just took the raw one and cooked it a bit more they didnt have to replace it, we didn't ask how much it was as we weren't going to pay to have uncooked food changed, instead we went to show the chef that it was still raw. We were immediately met with hostility from the chef so went back to our table. The atmosphere had completely changed at the table as we were only a few metres from the service hatch. We finished our mains and decided against dessert as we wanted to leave as quickly as possible. We got the bill and spoke to the manager on the way out, he was polite and understanding to our situation and told us we shouldn't have been charged for our uncooked food to be changed. I was very disappointed with how we were treated for pointing out raw food as you'd think they wouldn't want poison their customers. The manager told us that the chefs are told to follow company guidelines on cooking times and the server told us that they normally come like that. We were compensated by having £10 taken off our bill which we were appreciative of but it didn't make up for our ruined experience. I wouldn't expect a chef to talk to a customer like that and I think with uncooked food, management should take a close look at company policies.
Charles Robinson (Charlie)
The building unfortunately is in great need of repair and painting.Inside its bright with pleasing lighting.Welcome staff member to my table, from which I had Sophie as my waiter. What a charming person, great smile, attention to detail, and kept in touch to make you feel comfortable.Very quiet but quickly filled with family's. Good recommendation to anyone or family for good food.Thanks Sophie ?Charlie.Parking: PlentyWheelchair accessibility: Yes
shirleysikora
Had a lovely experience from the point of view of service and food and shall definitely be returning again. A very big thank you also to Yvonne for great service so keep up the good work.
Overall a bit of a shambles. Met for lunch with a friend,the waitress we had wasn’t terrible but wasn’t great. Felt like she may have been under pressure even though the restaurant was pretty empty. Half way through our starters we asked for a salt cellar that actually worked and was told they’re all the same and that we have to take the plug out the bottom pour it into your hand and sprinkle it over your food. We were pretty gobsmacked at this to be honest. It’s a shame as this is my local harvester and I probably won’t ever visit there again. The best part of the meal,service and overall experience was the lemonade refill.
melanier809
Lovely lunch experience. Great choice of menu. Food served piping hot. Main course and desert delicious. We were served by Taylor. Polite, cheery and helpful. Very efficient. Enjoyable experience
Marz Mistry
The starters and main meals except one were lovely, very tasty. Unfortunately, one of the meals was sent back due to a chicken breast not being cooked right. The rest of the mains were okay... The harvester restaurant itself is nice and clean inside.The biggest letdown is, unfortunately,the staff.The staff is very slow and hard to call back to a table. We ordered a few rounds of drinks , first took a very long time to come ( needed to ask for it twice), and second round, which was ordered with mains needed to be cancelled due to finishing food without
Jane Gray
We went for breakfast, and the food was tasty, hot, and reasonably priced. I marked down on atmosphere as there were only another two small parties in there the same time as us, so there wasn't much of an atmosphere but not the fault of the venue. The restaurant was clean, and the waitress was very attentive. I would definitely go back ?
Culture686301
Thank you to Victoria for looking after us. After not being here for a numerous amount of years we thought we would try it again and we have been highly surprised. The food was amazing and great portions for Adults and Children. It was the start of lunch time and we were greatly looked after throughout the service. Thank you again Harvester Monkspath.
The Harvester has been a regular place for Sunday lunch for years. The service and staff always excellent. The food great value and good choices. It will be sadly missed as it is closing, taken over by some American franchise. A great loss.
Family birthday meal with my kids, we used to love coming here but I am appalled at tonight's experience. The place had about 20 customers, so not busy and seemed to be a reasonable amount of team. Over half the menu was not available to order including the half roast chicken which is surely a signature dish for Harvester. Salad bar was empty of most things, but what was there was shrivelled and unappealing. Cutlery was dirty, and the medium rare steak that was ordered was cold and blue. On sending back I was told it would be 20 minutes... really for a medium rare rib eye.??? After my daughter and I had finished my sons meal was finally delivered, steak was still not cooked, and the chips, tomato, peas and mushrooms were clearly the same as had been sent out the first time. Maple sauce was 4 days out of date. When asking if the steak was going to be removed off the bill I was told, my manager will give you 20% off. Laughable and a total disgrace. M&B what are you thinking.. Will not return and will ensure to make our friends and family aware of this disappointing situation. And to the manager and team member that decided to argue with me, your customer service is a disgrace.
Not our first visit, however, it will be our last. My family and I visited the restaurant for my Son's Birthday at 6p.m. a time which suited my Grandson who is only 2. Once seated no one acknowledged us until 25 mins later not even an offer of a drink. Once we placed our order and visited the salad bar, again we were disappointed as most of the items where missing and no bread in site. The food took a very long time to come out and when it did everything was overcooked and dry, the first time I have ever had very dry spit roast chicken. We were there nearly 2 hours to just have mains, my Grandson by this time was very tired and bored because we were sat at the table for a very long time. A feel for my Son as it was his birthday and he couldn't eat his Ribs as they were so over done. POOR SERVICE, POOR QUALITY OF FOOD AND POOR SALAD BAR. NEVER AGAIN.
Was quiet when we arrived. We were seated by a v loud man in his phone, which made conversation difficult. The food was nice but the rolls were stale. I remarked to the waitress who asked the kitchen to replace them. We had the scampi, it was really nice. Waitress was competent & pleasant.Parking: A good number of disabled parking bays.Wheelchair accessibility: Level access but the disabled WC is on the other side of the restaurant. A long walk.
Arrived here on Thursday evening at 8:20pm, it took 10 minutes of standing by the “wait here” sign, 3 staff members to look at us and walk by without a word, and a table of staff members congregated by the salad bar looking at us and giggling, for us to leave. Embarrassing
We have eaten here on previous occasions and have been very pleased. However, we went for a Sunday lunch with friends yesterday and had a very poor experience. We received our salad bowls but once we had placed our food order we waited and waited and chased it up a couple of times. One meal, gammon, finally arrived with burnt, hard fried eggs, shrivelled peas, onions rings rock hard. Spoke to waiter who said the eggs would be replaced. Didn't know it could take so long to fry a couple of eggs. Another of our party toom his steak home fur the dog as it was too hard to eat. These delays couldn't have been put down to busy period as thee were few people in when we arrived. Apart from this, the toilets were filthy, ladies toilets blocked or not working and floors flooded. Gents hand dryer not functional and wet floors. These were reported to staff. The staff on duty did there best but it seemed there was a lack of leadership. We will not be going there again.
We booked a table for Saturday night for a family meal. Although it was quite busy, we were seated straight away and asked for our order very quickly. The drinks arrived promptly, along with the salad bowls, but the meal took far too long. However the food was good when it did arrive. We did not have enough cutlery on the table and had to ask for more and there were no napkins or side plates for the bread. We did not see a server from the time we were served our meal until we left when we found a group of them by the tills. Not a bad evening, but could have been improved by more attentive servers.
We came to this harvester after being turned away from the arden oak harvester as we hadn't booked in advance and that there wasn't enough space at 11 am despite there being plenty of empty tables. So we drove to solihull monkspath harvester. We were having a good time once we were seated and the server was friendly and polite and was very helpful with our birthday cake we brought and took enough interest to ask who she was singing to. Our starters were great and then we got to our mains and the onion nests that came with our steaks were cooked on the outside but raw on the inside, it looked akin to white sauce which was clearly uncooked batter. Raw flour can harbour food poisoning bacteria. We told the server and then she offered to replace it, this time it was well cooked. We had another meal on the table with an onion nest which we cut into after we got the other one replaced, which was also raw. We asked to have it changed but were told we would be charged for it, even if they just took the raw one and cooked it a bit more they didnt have to replace it, we didn't ask how much it was as we weren't going to pay to have uncooked food changed, instead we went to show the chef that it was still raw. We were immediately met with hostility from the chef so went back to our table. The atmosphere had completely changed at the table as we were only a few metres from the service hatch. We finished our mains and decided against dessert as we wanted to leave as quickly as possible. We got the bill and spoke to the manager on the way out, he was polite and understanding to our situation and told us we shouldn't have been charged for our uncooked food to be changed. I was very disappointed with how we were treated for pointing out raw food as you'd think they wouldn't want poison their customers. The manager told us that the chefs are told to follow company guidelines on cooking times and the server told us that they normally come like that. We were compensated by having £10 taken off our bill which we were appreciative of but it didn't make up for our ruined experience. I wouldn't expect a chef to talk to a customer like that and I think with uncooked food, management should take a close look at company policies.
The building unfortunately is in great need of repair and painting.Inside its bright with pleasing lighting.Welcome staff member to my table, from which I had Sophie as my waiter. What a charming person, great smile, attention to detail, and kept in touch to make you feel comfortable.Very quiet but quickly filled with family's. Good recommendation to anyone or family for good food.Thanks Sophie ?Charlie.Parking: PlentyWheelchair accessibility: Yes
Had a lovely experience from the point of view of service and food and shall definitely be returning again. A very big thank you also to Yvonne for great service so keep up the good work.
Restaurantji Recommends
Overall a bit of a shambles. Met for lunch with a friend,the waitress we had wasn’t terrible but wasn’t great. Felt like she may have been under pressure even though the restaurant was pretty empty. Half way through our starters we asked for a salt cellar that actually worked and was told they’re all the same and that we have to take the plug out the bottom pour it into your hand and sprinkle it over your food. We were pretty gobsmacked at this to be honest. It’s a shame as this is my local harvester and I probably won’t ever visit there again. The best part of the meal,service and overall experience was the lemonade refill.
Lovely lunch experience. Great choice of menu. Food served piping hot. Main course and desert delicious. We were served by Taylor. Polite, cheery and helpful. Very efficient. Enjoyable experience
The starters and main meals except one were lovely, very tasty. Unfortunately, one of the meals was sent back due to a chicken breast not being cooked right. The rest of the mains were okay... The harvester restaurant itself is nice and clean inside.The biggest letdown is, unfortunately,the staff.The staff is very slow and hard to call back to a table. We ordered a few rounds of drinks , first took a very long time to come ( needed to ask for it twice), and second round, which was ordered with mains needed to be cancelled due to finishing food without
We went for breakfast, and the food was tasty, hot, and reasonably priced. I marked down on atmosphere as there were only another two small parties in there the same time as us, so there wasn't much of an atmosphere but not the fault of the venue. The restaurant was clean, and the waitress was very attentive. I would definitely go back ?
Thank you to Victoria for looking after us. After not being here for a numerous amount of years we thought we would try it again and we have been highly surprised. The food was amazing and great portions for Adults and Children. It was the start of lunch time and we were greatly looked after throughout the service. Thank you again Harvester Monkspath.