Today 19th of March 2024 I visited your premises in West brom in the town center. I met one of your staff members and I have to say she was very unhelpful as my husband was going hypoglycemic. After I explained his severity of the emergency she told to get back in line and wait my turn however I asked to customer in front of me if I could get my husband something to eat an emergency. Your staff member was highly annoyed and proceeded to say how rude I was for trying to get help in an emergency . There was 3 of us using the premises,my husband is in a wheelchair, our friend needs a walk stick and myself. This happened just five o'clock this evening. Please check cameras for the role interaction. Could you also forward the staff information as she has clearly put a person's life in danger . Thank you for furnishing us with this information as soon as possible. Your sincerely life partner of Mr. William Grey.
Ash OCP001
Popped in to get my birthday treat and l made a good choice which was carrot ? cake, what's up doc?. Good location and pleasant staff who made me feel welcome and invited. It's in a good location and a good size. I have been here a few times and it is clean as one would expect if such an establishment. I would recommend this branch to others.
M .A
Lovely staff,the service is good and quick, am a frequent costumer of the place and really enjoy every
Agata Nowak
Coffee and food like in every other costa. But the queue is always massive. Definitely have to work on cutlery, that spoon was nasty…
Elliott Brown
Gets a bit sunny there in the summer. Not bad light in winter. The only Costa in West Bromwich I think. WiFi is good. Not far from the tram and buses.
Martin Harding
Nice place to go for a coffee. Staff are pleasant and it's nice and warm.
Tracey Ward
Great place lovely food and
Elliott Brown
The only Costa in West Bromwich. Gets a bit bright in the summer. Not as bad in the winter.
Michael Mintern
A very popular spot for all, we often enjoy to relax and watch the world go by whilst enjoying our
The exorbitant price, the rude staff, especially the barista Elisa using inappropriate words to address the customer, I was not impressed at all, other locations are far above her
Aurelia Popa
Is a joke not a frappe coffee cream , never ever I will come in this brunch and I will advise everyone to do it ??????????
Keira
staff were unnecessarily rude and miserable the place is always too busy and cramped, tables too close together with nowhere to walk and overall an uncomfortable atmosphere.
Passport61873073986
Horrible service, “Manea” should be fired for raising her voice at me for asking for a Medium take away cup and snatching it away from her colleague to give a smaller one which would not fit my medium drink. Started to play victim and said i was raising my voice. I asked to speak to a manager but she ignored me and on purpose. The drink was fine, just disgusting attitude from this staff which was very embarrassing.
Nicky Murray
Spent my birthday voucher here that my best friend brought me! Absolutely loved
Today 19th of March 2024 I visited your premises in West brom in the town center. I met one of your staff members and I have to say she was very unhelpful as my husband was going hypoglycemic. After I explained his severity of the emergency she told to get back in line and wait my turn however I asked to customer in front of me if I could get my husband something to eat an emergency. Your staff member was highly annoyed and proceeded to say how rude I was for trying to get help in an emergency . There was 3 of us using the premises,my husband is in a wheelchair, our friend needs a walk stick and myself. This happened just five o'clock this evening. Please check cameras for the role interaction. Could you also forward the staff information as she has clearly put a person's life in danger . Thank you for furnishing us with this information as soon as possible. Your sincerely life partner of Mr. William Grey.
Popped in to get my birthday treat and l made a good choice which was carrot ? cake, what's up doc?. Good location and pleasant staff who made me feel welcome and invited. It's in a good location and a good size. I have been here a few times and it is clean as one would expect if such an establishment. I would recommend this branch to others.
Lovely staff,the service is good and quick, am a frequent costumer of the place and really enjoy every
Coffee and food like in every other costa. But the queue is always massive. Definitely have to work on cutlery, that spoon was nasty…
Gets a bit sunny there in the summer. Not bad light in winter. The only Costa in West Bromwich I think. WiFi is good. Not far from the tram and buses.
Nice place to go for a coffee. Staff are pleasant and it's nice and warm.
Great place lovely food and
The only Costa in West Bromwich. Gets a bit bright in the summer. Not as bad in the winter.
A very popular spot for all, we often enjoy to relax and watch the world go by whilst enjoying our
Nice costa coffee, great coffee and friendly
Restaurantji Recommends
The exorbitant price, the rude staff, especially the barista Elisa using inappropriate words to address the customer, I was not impressed at all, other locations are far above her
Is a joke not a frappe coffee cream , never ever I will come in this brunch and I will advise everyone to do it ??????????
staff were unnecessarily rude and miserable the place is always too busy and cramped, tables too close together with nowhere to walk and overall an uncomfortable atmosphere.
Horrible service, “Manea” should be fired for raising her voice at me for asking for a Medium take away cup and snatching it away from her colleague to give a smaller one which would not fit my medium drink. Started to play victim and said i was raising my voice. I asked to speak to a manager but she ignored me and on purpose. The drink was fine, just disgusting attitude from this staff which was very embarrassing.
Spent my birthday voucher here that my best friend brought me! Absolutely loved