Greggs

17 Queensway, Crawley
01293 525707

Recent Reviews

The Truthful Reviewer

Greggs is Greggs, but this one gets insanely busy at lunch time and staff struggle to smile. But a sausage roll is a sausage

Garry Mistry

Had a good laugh with the lady and gent behind counter.Lovely hot sausage rolls.When she came out of oven with food we both cheers and made her laugh.Lovely

Toni-Lou Masterman

We ordered with justeat and they didn’t have what we wanted, they could’ve just not sent the unavailable items and we would’ve had to battle with the justeat system to get a refund, instead the employee at Greggs phoned us up immediately and were really apologetic and gave us other options as an alternative. Our food is always really good from here and the customer service is impeccable.

John Harding

Same ad most

manuel da silva

It's Greggs, tasty, good value for money imo, love

jövz sto. domingo

Fair prices on drinks, does not replenish food displays

Alec Lumb

The girl who served me was lovely. Coffee was spot on, unfortunately I wasn't able to eat on this occasion !!

Sarah Y

Visiting family in the area we stopped here for lunch at 11:45am on 23rd October 2023. Being a regular Greggs customer in our home town we were expecting the same standards of food and service. On receiving a steak bake and steak pastie we were shocked to discover our "hot food" was stone cold. I went to the counter to let them know. I said excuse me to the staff member (a young chap) who was close by and explained that my food was cold. Another lady then interjected and rudely told me that there was a sign on the display that says that food may not be hot as they are not hot counters. She said that it depended on how long the food has sat there as to whether they were warm at all. She was extremely rude and abrupt with me. She basically told me it was my fault and that I should know not to expect hot food. I was hoping that they may at least offer to warm it up in the microwave but no I just got told that they didn't have the turn over and that was that. I was shocked by how rude the staff were. After, I looked at the counter and could see no such sign. All I could see was a sign that said freshly baked products may be hot, not that food may be cold. I took a photo of the display to see if I had missed something which I hadn't. The only other sign was one on the counter that had information about the baguettes. In all the many years of visiting many different Greggs up and down the country, I have never once had stone cold food. I would have accepted the explanation if it had come with an apology or without such a rude delivery. I will certainly never return to this particular Greggs again. Not the usual standard of service, this team really needs training in customer service.

tanzila khan

I went in today to this place been a few times and one of the staff rudely spoke to complaining about not bringing in food from other stores. I am disabled and just wanted a cup of tea to make me feel good and this ruined my mood and also made me complain which I hate doing but not just 1 person the supervisor decided to tell me off aswell when she was the one who served me at counter. This is not the way to welcome customers and I've been to Costa, pret & they don't show this kind of behaviour. Really need to improve & I wouldn't mind an apology as they were aggressive in their manner towards me.

stephen brown

My favourite place to me morning coffee and breakfast

Kamil

No one is on time, usually 2.5 hr late on Sundays...

Em Stone

They used to do good portions ,now they have 6-7 small pieces of chicken in the tandoori baguette which is really small amount .

mark goyder

Bacon rolls so good

Richard King

It's OK the food is generally standard Greg's stuff however the sausage and bean bake is always cold when I get it from this Greg's if you go to the Greg's around the corner it's normally hot.

Shak Malik

Always fresh always good value

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