Came in after a swimming meet so was very hungry could see it was busy we was asked to wait 10 minutes which is fine as could see the restaurant was busy. Restaurant was clean and tidy Staff were very helpful and friendly We ordered drinks and food at the same time which was quick nd easy Really enjoyed my visit today
Edward T
Clearly this business cares not a jot about the customer experience. One imagines they are too big and are making too much to care, so nothing changes. The service is hit and miss. If you are lucky to get a server who actually gives a flip it’s fine. Order taken, meal comes quickly etc. Sadly the vast majority of staff are clearly untrained, uncaring and demotivated so it starts bad and gets worse. Then, if you are lucky enough to actually get good (and on a couple of occasions we haven’t or gave up waiting) it is such a disappointment. Bland, bland and bland. The complete opposite of what Asian food should be about. Whether it’s a noodle or a rice dish it tastes the same - of nothing. The protein - chicken or prawn particularly has the consistency of damp cardboard but with less taste than cardboard. Look, I get it. Huge chain, industrial model, tight margins so volume matters. Run by accountants. But they must be the only restaurant business who genetically modify all the taste OUT of their food! Horrible.
GreyPug
This restaurant was the best choice to drop in before we went to cinema.It has a relaxing atmosphere. When we arrived it was not too busy.The staff was efficient and friendly. The food was tasty and nicely presented as always. Kids got activity pack to keep them occupied.
Domi Nikka
Very nice food. Compared to original Japanese food it's really nice and almost same. Customer service is friendly and helpful. One thing which I will change it will be more info about QR code service as we didn't know that we can't order via this service. And tried to find table number :)All perfect and will be back!
deb g
popped in for a family lunch, appeared quite busy. We were seated in an alcove at the front and then I think we were forgotten. Drinks order was taken which took a while then ordered the mains. We know that they do not come together but the gap between dishes coming was unacceptable. One of the 5 had finished their meal and the other 3 were almost finished when the final mains dish arrived. Was not asked if we wanted more drinks or desserts. Finally caught someones attention to pay the bill and leave. This is the worst Wagamama we have been too for service
Jackss
Second time going to Wagamama’s and it was pretty good. The food was better than expected as the first time wasn’t that great.The restaurant is really nice inside with a good atmosphere. The only thing what was a bit annoying was the service as they weren’t too busy but it did take a very long time to get served. The other small strange thing was the serving methods was the main course came before the sides and neither side or main was together, but overall not too bad and I would probably go back sometime.
JK White
So I am sharing an experience on a Monday at 6pm, with just 8 other orders / tables present. It was a slow service, and the Bao starters came about 10 mins after the main meals. I with say they were tasty and the Duck Donburi was wonderful. How I wish I ordered the same as my wife!Drinks took almost 10 mins to arrive, a draught beer and a cloudy lemonade. When my Pad Thai meal came, I noticed it’s portion size was small. Upon investigating the meat content, it must have been for a child.I took this up with a server who asked how our meals were, and he brought his manager along. He stated he wasn’t enough and it would return ‘with twice the meat’ this one had.Seeing the second image, you can see almost no difference between them. The manager clearly changed his mind and said the meal would come off the bill, but it certainly ensures I would never order Pad Thai again, something I always did when visiting over the years.I just add our Bao buns and the Duck Donburi were superb, so the low rating is for the wait, the experience and the significant let down the meal was.We paid via the app and left swiftly, and will likely avoid this experience again in the near future.
David D
Friday evening 29th September and we visited this restaurant for dinner, which is located in Crawley Leisure Park. The restaurant chain has always been a firm favourite, although we had not been been for a while we were therefore looking forward to the experience. On arrival were shown table, a long bench table with padded stools. Some tables had wooden bench seats. There were a few small booths here as well. We ordered two large bottles Asahi dry beer, £7.80 each, as well as two Chilli Chicken Ramens £13.80 each. While we waited for our food it was an opportunity to look around at the decor and lighting, which was rather creative. When our food was served it was rather disappointing, the chicken breast was tough and overcooked. The dish was bulked out with soggy noodles along with sprinklings of spring onions, chilli and bean sprouts. The broth was was lightly seasoned. It certainly was not the meal that we were expecting. We paid the the via the QR Code, it all came to £43.20 which we considered expensive for what we got and the quality.
SWJ57
Family lunch at one of our favourites! Service was efficient and friendly. We always enjoy the fact that the meal comes up in bits & pieces. Never detracts from the quality.
M.O
Best customer service I have seen Ever, and a very kind, friendly staff working there, We ordered Chicken katsu by mistake and they were able to remove it from the bill Also we got free Nodels for kids?
Great place for lunch with the family. Our kids loved the Katsu curry and there was plenty of variety on the menu for us. The service was friendly and we got in and out in plenty of time to hit the cinema. We're looking forward to going back.
Stretch 999 (stretch999)
Was a little hesitant about eating here, simply because of how the tables are set out. But oh my word, definitely the best place to eat in Crawley. A little pricey but you know where that money has been spent. Delicious food, great service AAA*.
Adela Albaladejo Mendez
Great company, Great investors,, Great profits and amazing earnings,, Great woman Mrs Mary Anthony FX, it's only when a company serves her investors with truthfulness and reliability that people invest with them, I doubted at first when I saw a recommendation about her here on Fb, I decided to give it a trial and today am earning massively on a daily basis. I invested $1500 and got $10,500. you only have to contact one of the company manager person like Mrs Mary Anthony FX to help you grow your investment capital within a short period of time, contact her on;
Email:
[email protected][email protected]
WhatsApp:
+39 350 980 3421
John Fields
The service was quick and efficient. Our waitress was on point and explained everything. Food was all cooked fresh and the selection was excellent! My partner and I really enjoyed our meals which were full of flavour, delivered swiftly and piping hit. Nothing to complain about at all.
Clair Hebblewhite-Lake
Mmmm nom nom ?Honestly, our food was so delicious. We hadn't been to a Wagamama for ages and had forgotten how great it was.Our mains were so good.The fresh juices were good and so was the dessert.Plus the service was lovely, great staff there.
Came in after a swimming meet so was very hungry could see it was busy we was asked to wait 10 minutes which is fine as could see the restaurant was busy. Restaurant was clean and tidy Staff were very helpful and friendly We ordered drinks and food at the same time which was quick nd easy Really enjoyed my visit today
Clearly this business cares not a jot about the customer experience. One imagines they are too big and are making too much to care, so nothing changes. The service is hit and miss. If you are lucky to get a server who actually gives a flip it’s fine. Order taken, meal comes quickly etc. Sadly the vast majority of staff are clearly untrained, uncaring and demotivated so it starts bad and gets worse. Then, if you are lucky enough to actually get good (and on a couple of occasions we haven’t or gave up waiting) it is such a disappointment. Bland, bland and bland. The complete opposite of what Asian food should be about. Whether it’s a noodle or a rice dish it tastes the same - of nothing. The protein - chicken or prawn particularly has the consistency of damp cardboard but with less taste than cardboard. Look, I get it. Huge chain, industrial model, tight margins so volume matters. Run by accountants. But they must be the only restaurant business who genetically modify all the taste OUT of their food! Horrible.
This restaurant was the best choice to drop in before we went to cinema.It has a relaxing atmosphere. When we arrived it was not too busy.The staff was efficient and friendly. The food was tasty and nicely presented as always. Kids got activity pack to keep them occupied.
Very nice food. Compared to original Japanese food it's really nice and almost same. Customer service is friendly and helpful. One thing which I will change it will be more info about QR code service as we didn't know that we can't order via this service. And tried to find table number :)All perfect and will be back!
popped in for a family lunch, appeared quite busy. We were seated in an alcove at the front and then I think we were forgotten. Drinks order was taken which took a while then ordered the mains. We know that they do not come together but the gap between dishes coming was unacceptable. One of the 5 had finished their meal and the other 3 were almost finished when the final mains dish arrived. Was not asked if we wanted more drinks or desserts. Finally caught someones attention to pay the bill and leave. This is the worst Wagamama we have been too for service
Second time going to Wagamama’s and it was pretty good. The food was better than expected as the first time wasn’t that great.The restaurant is really nice inside with a good atmosphere. The only thing what was a bit annoying was the service as they weren’t too busy but it did take a very long time to get served. The other small strange thing was the serving methods was the main course came before the sides and neither side or main was together, but overall not too bad and I would probably go back sometime.
So I am sharing an experience on a Monday at 6pm, with just 8 other orders / tables present. It was a slow service, and the Bao starters came about 10 mins after the main meals. I with say they were tasty and the Duck Donburi was wonderful. How I wish I ordered the same as my wife!Drinks took almost 10 mins to arrive, a draught beer and a cloudy lemonade. When my Pad Thai meal came, I noticed it’s portion size was small. Upon investigating the meat content, it must have been for a child.I took this up with a server who asked how our meals were, and he brought his manager along. He stated he wasn’t enough and it would return ‘with twice the meat’ this one had.Seeing the second image, you can see almost no difference between them. The manager clearly changed his mind and said the meal would come off the bill, but it certainly ensures I would never order Pad Thai again, something I always did when visiting over the years.I just add our Bao buns and the Duck Donburi were superb, so the low rating is for the wait, the experience and the significant let down the meal was.We paid via the app and left swiftly, and will likely avoid this experience again in the near future.
Friday evening 29th September and we visited this restaurant for dinner, which is located in Crawley Leisure Park. The restaurant chain has always been a firm favourite, although we had not been been for a while we were therefore looking forward to the experience. On arrival were shown table, a long bench table with padded stools. Some tables had wooden bench seats. There were a few small booths here as well. We ordered two large bottles Asahi dry beer, £7.80 each, as well as two Chilli Chicken Ramens £13.80 each. While we waited for our food it was an opportunity to look around at the decor and lighting, which was rather creative. When our food was served it was rather disappointing, the chicken breast was tough and overcooked. The dish was bulked out with soggy noodles along with sprinklings of spring onions, chilli and bean sprouts. The broth was was lightly seasoned. It certainly was not the meal that we were expecting. We paid the the via the QR Code, it all came to £43.20 which we considered expensive for what we got and the quality.
Family lunch at one of our favourites! Service was efficient and friendly. We always enjoy the fact that the meal comes up in bits & pieces. Never detracts from the quality.
Best customer service I have seen Ever, and a very kind, friendly staff working there, We ordered Chicken katsu by mistake and they were able to remove it from the bill Also we got free Nodels for kids?
Restaurantji Recommends
Great place for lunch with the family. Our kids loved the Katsu curry and there was plenty of variety on the menu for us. The service was friendly and we got in and out in plenty of time to hit the cinema. We're looking forward to going back.
Was a little hesitant about eating here, simply because of how the tables are set out. But oh my word, definitely the best place to eat in Crawley. A little pricey but you know where that money has been spent. Delicious food, great service AAA*.
Great company, Great investors,, Great profits and amazing earnings,, Great woman Mrs Mary Anthony FX, it's only when a company serves her investors with truthfulness and reliability that people invest with them, I doubted at first when I saw a recommendation about her here on Fb, I decided to give it a trial and today am earning massively on a daily basis. I invested $1500 and got $10,500. you only have to contact one of the company manager person like Mrs Mary Anthony FX to help you grow your investment capital within a short period of time, contact her on; Email: [email protected] [email protected] WhatsApp: +39 350 980 3421
The service was quick and efficient. Our waitress was on point and explained everything. Food was all cooked fresh and the selection was excellent! My partner and I really enjoyed our meals which were full of flavour, delivered swiftly and piping hit. Nothing to complain about at all.
Mmmm nom nom ?Honestly, our food was so delicious. We hadn't been to a Wagamama for ages and had forgotten how great it was.Our mains were so good.The fresh juices were good and so was the dessert.Plus the service was lovely, great staff there.