Just accused by this aggressive headscarf wearing supervisor look alike at 7am at north terminal LGW that 1 have ordered 1 flat white instead of 2 ‘you said one when I asked you’ in a rude and patronising way. If these poorly trained pret staff wanted me to part my $ again, she has to know some bare bone basic customer service.
joeyjoe20
No signage to say who the tables belong to so we sat only to be shouted at by angry cleaner. PUT UP SIGNS THEN!
Gracy X
The rudest staff serving…like to be abusive it would seem. We just asked if the Danish pastry was cinnamon and the response was blank and then “I’m not serving you so ask him!”…surely quicker to just answer. Embarrassed to be British if this is how we treat travellers through our country. Pret?…more Prat!
Mick Pelling
3 stars at best, all the food outlets charge horrendously outrageous prices, Pret does offer a dine in, or out option which reduces the bill a bit\\nI had a cheese and ham sandwich, and a less than hot cup of tea. Fodder before flying I a good way to sum things up\\nHopefully won't need to return any time soon
Karl Manning
Referring to the outlet on pier 6. It seems nice, staff are great etc but it seems to have become a DHL crew room. Nowhere to sit because it's full of ground crew who aren't customers.
Twotone skaman
Going down hill fast!In our opinion this Pret has really gone down hill.Before this visit in the first week of January 2023 we had visited on a few occasions, the last being in October 2022 when we noticed how run down and dirty it was becoming. The windows were filthy in October and it looked as though they had not been touched when we returned in Janaury.Previously the egg and bacon roll came in a tasty brioche bun. This has now been replaced with a dry, tough, tasteless roll.
CharlieCKE
Was here today with the lovely Ursula on our way home to Cork. Fast service, great range of food, lovely coffee, reasonably priced Two lattes, hot breakfast roll, hot sausage roll, danish pastry under £20
Walker Brierley
Watch when they make your coffee/flat white. they put many espresso shots in a large cup then decant that mix into the flat white cup then pour in the pre heated Milk...not a great taste
Amadeu Barbosa
Very good prices (for airports), filtered coffee only £1,60 and most of natural sandwiches around £5. Happy people servicing.
Tufty_B
The selection and price of food on offer was reasonable for a UK airport. Enough tables when I was at the airport and the choice to pay more to eat there or pay less and take the food away.
Flat white, this was rubbish - just awful, nice banana. left your coffee after 2 sips on - now off to the well known coffee shop next door
Sue Vogt-Skard
Good standard Pret. Food is always fresh and consistent quality. Service here is usually quick and efficient which is good as this Pret is always very busy with long queues.Today we bought an egg/bacon baguette, Brie and tomato baguette. Prosciutto baguette and Salmon & dill rye roll. All were generously filled and fresh. Followed it with a chocolate and almond cookie - these are delicious.Love the traditional Brie and tomato baguettes but noticed I can only get these now at airport Pret’s (not sure why and been there same for 2 years).Served by new member of staff who was clearly working as hard and quick as she could and very friendly.Fair amount of seating which is mainly outside the shop and opposite it.
Kanghee Lee
Wanted to try Pret a try for the first time but it's already given me a bad experience.Ordered two milk based coffees, which tasted like just hot milk. One of the drinks was served wrong, and i almost burn my fingers from receiving the other coffee with the lid not properly closed.The customer service was non existent for the incident, the staff at the counter just sighed and got me a new one as if it was my fault for spilling the coffee.
Liz B
Oh dear. What has happened to Prêt? Our croissants were undercooked, there were only 4 choices of sandwiches, the duck in the hoisin wrap was minced and there was very little of it
Peter R
Very busy as you would expect for a branch at a busy airport. Shelves can be empty of certain items at busy times, and the queues to pay, even when all the tills are open are usually very long. Overall food and drink quality up to the usual Pret standard. The staff need to be a bit more aware of the urgency of customers at an airport.
Just accused by this aggressive headscarf wearing supervisor look alike at 7am at north terminal LGW that 1 have ordered 1 flat white instead of 2 ‘you said one when I asked you’ in a rude and patronising way. If these poorly trained pret staff wanted me to part my $ again, she has to know some bare bone basic customer service.
No signage to say who the tables belong to so we sat only to be shouted at by angry cleaner. PUT UP SIGNS THEN!
The rudest staff serving…like to be abusive it would seem. We just asked if the Danish pastry was cinnamon and the response was blank and then “I’m not serving you so ask him!”…surely quicker to just answer. Embarrassed to be British if this is how we treat travellers through our country. Pret?…more Prat!
3 stars at best, all the food outlets charge horrendously outrageous prices, Pret does offer a dine in, or out option which reduces the bill a bit\\nI had a cheese and ham sandwich, and a less than hot cup of tea. Fodder before flying I a good way to sum things up\\nHopefully won't need to return any time soon
Referring to the outlet on pier 6. It seems nice, staff are great etc but it seems to have become a DHL crew room. Nowhere to sit because it's full of ground crew who aren't customers.
Going down hill fast!In our opinion this Pret has really gone down hill.Before this visit in the first week of January 2023 we had visited on a few occasions, the last being in October 2022 when we noticed how run down and dirty it was becoming. The windows were filthy in October and it looked as though they had not been touched when we returned in Janaury.Previously the egg and bacon roll came in a tasty brioche bun. This has now been replaced with a dry, tough, tasteless roll.
Was here today with the lovely Ursula on our way home to Cork. Fast service, great range of food, lovely coffee, reasonably priced Two lattes, hot breakfast roll, hot sausage roll, danish pastry under £20
Watch when they make your coffee/flat white. they put many espresso shots in a large cup then decant that mix into the flat white cup then pour in the pre heated Milk...not a great taste
Very good prices (for airports), filtered coffee only £1,60 and most of natural sandwiches around £5. Happy people servicing.
The selection and price of food on offer was reasonable for a UK airport. Enough tables when I was at the airport and the choice to pay more to eat there or pay less and take the food away.
Restaurantji Recommends
Flat white, this was rubbish - just awful, nice banana. left your coffee after 2 sips on - now off to the well known coffee shop next door
Good standard Pret. Food is always fresh and consistent quality. Service here is usually quick and efficient which is good as this Pret is always very busy with long queues.Today we bought an egg/bacon baguette, Brie and tomato baguette. Prosciutto baguette and Salmon & dill rye roll. All were generously filled and fresh. Followed it with a chocolate and almond cookie - these are delicious.Love the traditional Brie and tomato baguettes but noticed I can only get these now at airport Pret’s (not sure why and been there same for 2 years).Served by new member of staff who was clearly working as hard and quick as she could and very friendly.Fair amount of seating which is mainly outside the shop and opposite it.
Wanted to try Pret a try for the first time but it's already given me a bad experience.Ordered two milk based coffees, which tasted like just hot milk. One of the drinks was served wrong, and i almost burn my fingers from receiving the other coffee with the lid not properly closed.The customer service was non existent for the incident, the staff at the counter just sighed and got me a new one as if it was my fault for spilling the coffee.
Oh dear. What has happened to Prêt? Our croissants were undercooked, there were only 4 choices of sandwiches, the duck in the hoisin wrap was minced and there was very little of it
Very busy as you would expect for a branch at a busy airport. Shelves can be empty of certain items at busy times, and the queues to pay, even when all the tills are open are usually very long. Overall food and drink quality up to the usual Pret standard. The staff need to be a bit more aware of the urgency of customers at an airport.