McDonald's

Buck Barn, Worthing Rd, West Grinstead, Horsham
01403 865326

Recent Reviews

vic slade

Very fast service even though busy .staff were still cheerful and polite even though being run off there

N Brooks

If coming where McDonald's is on your right, Sat Nav will try to take you down to the roundabout, go in the right hand lane to turn right. Entrance is through the door to supermarket and turn right. As per McDonald's restaurants, clean, tidy and service to our table was quick with the food being hot and the drinks cold. Toilets were clean and had soap and toilet roll.

BB

By car access to the restaurant is very dangerous and ridiculous. If you prefer to order inside, you have to initially join the queue for the drive-through. This took ten minutes. Then drivers can split and park. However, the food was hot, at least. I also noticed that they don't ask to see your receipt when collecting the order.

Krystian M

I came just after 10 pm, maybe that's the reason, but a few tablets have been a bit dirty and no customers around. Otherwise food was good, hot, and served really quickly. Will come

Sienna Clark

Rude staff. Always not enough people to help. Dirty toilets. Busy enough. Some maron decided a delivery with a huge truck should happen on a Saturday at a busy time, blocking the entire car park. Not sure what they are doing for brains down there. But someone useful must of had the day off! Had to park outside the venue, as chaos was ensuring! Obnoxious and rude staff! Should of gone to Burger King down the road!!

James Budgen

I've given service 2 stars, the reality is that majority of the youngsters and the table clearing staff deserve 5 stars and the managers 0 stars. I ordered adult meals for my 2 children (4 and 6 year old) as they are vegan and there isn't a Mac Plant burger Happy Meal option. So having paid double the price on adult meals compared to happy meal price they refused to give my children a happy meal toy!!!!! We have been to a few Mac Donald's including this one over past few months and all have been happy to give a toy to the children and acknowledge the fact that it isn't ideal that they don't give this vegan option in the happy meal. I will never be going back to this Mac Donald's.It wouldn't be so bad but Mac Donald's is so expensive nowadays you expect a good service. Its nearly as cheap to go to a nice restaurant with proper food and table service!!! You've lost our business Mac Donald's because of 2 very rude members of staff in this franchise and exhorbatant prices (for what you get).

Ed Tippelt

Could not order on app as no signal. Ordered on machine and no ticket came out. Helpful member of staff remarked that the machines needed servicing, then went off to find my order number as it only appears on the receipt. Chips were cold and soggy, coke was watery and flat. Burger was ok, just. Place to avoid.

James KIRK

I'm a self declared McDonald's man.Come here for breakfast on a fairly regular basis. The staff are always cheerful. Food is warm and the venue is clean.Unfortunately the drive thru can be slow and the carpark is often rammed with nowhere to park.

Roxy Brown

We were passing through on our journey. Very busy at the time with drive through, especially with the building being so close to a petrol station. Car park was chocca.However, despite this, once we got to the window -which wasn't long, the order was placed quickly and the food was ready by the time we got to the collection window. Food very hot and fresh. No hanging aboutHappy kids!

JoeTheBassMan61

10p for a ketchup / bbq on £9.80 order of food just unnecessary from a huge worldwide company like this.But they only except cash when your collecting your food at pick up drive through window so useless if you paid with card and always busy so not going to que at drive through again.Food ok but chips seemed a bit underdone and not the first time they are a bit raw from this McDonald and no sauce to dip :(.Because this is the 1st time a McDonald has tried To Charge for bbq and ketchup 1 star.

Andrei Onisor

Disgusting frappe, I do not recommend this macdonalds

KristianBowbrick

Site is completely unsuitable for the volume of traffic, and the app rarely works due to the lack of mobile reception. Staff usually say to use their free WiFi but you need 4g to register for the free WiFi. The food is exactly as good / bad as you would expect from and other branch of Golden Arches, however despite being extremely busy - far more so than most other branches, the staff are friendly, helpful and attentive. The biggest issue comes at weekends when the traffic queueing for either drive through or a parking space builds up for some distance on the dual carriageway which is really unacceptable. The only way the site would be big enough to deal with the footfall would be to close down the COOP and fuel station.

Ella Maria

10p for a sauce even though I ordered a large meal? Absolutely taking the mick. Assistant manager was blunt and rude, didn't say thanks or anything when I paid for it, just put it on the counter and walked off. Chips also had crispy burnt bits all over them, yuck. Won't be back.

julian clarke

Popped in last night as I was on a rush. Ordered cheeseburger extra value meal and wrap of the day, sriracha. I asked for no ice but got served with ice. Asked for a dip and told it was now 10p. Money grabbing. I said you never used to charge but they said prices have changed. Chips were hot for once but it was full of the little bits. Money grabbing. No chips longer than an 2 inches, so very greasy. The cheeseburger was awful. Luke warm but the bun had gone hard in places. It was well past the time mcdonald's would say for keeping food for. More money grabbing. Wrap was ok but the only sauce was at the bottom. On top of that all the bins outside were overflowing. I had to take my rubbish home to throw away. Shows the management dont care. The serving staff were ok. Ill give it a miss for a long time.

Barry Cox

Took ages to get served paid, asked for 1 ketchup & was told it was 10p. I had no cash. Why was I not told this when I paid for my food. It's the last time I go to McDonald's. The food is so bad you have done me a favour. I will probably live a bit longer now

Load More