Now I don't expect Michelin starred food in a wetherspoons, but this was terrible, there were 6 people in this big pub and myself and my wife were the only ones who had food. Both our meals were dried out, cold rice, majority of it was unedible and disgusting, waitress never asked us about the full plates she was taking away, completely disinterested, no excuse for this, zero customer service. I'd say you get what you pay for but no one deserves to be srved this muck,, head office will recieve this same review,
deborahhO8736EV
The bar staff and floor staff were absolutely excellent, the food was hot and we even got a member of staff asking if our food was alright, I actually asked for Manager to commend him on the staff
Salfordnick
We come quite often with our clients who have learning disabilities.They couldn't be more helpful and always make us feel so welcome. Food is always good too
davidsH3309OP
An excellent group booking at Christmas as we have for the last 5 years of Local Scouts Leaders - super Manager and staff so supportive
Safari35724814873
If there was 0 star i would’ve given it that. The waiter was serving not nothing but sass and a half cooked pizza, very rude.
263cheriew
We were here for a booking and are here a lot. Catherine is absolutely exceptional & has a beautiful demeanour & always attentive to guests. Brilliant service always every time with a smile on her face. Always Polite.
SusanLH25
Tables very close together and haphazardly set out, some left for a long time before being cleaned. Ordered boneless chicken basket which INCLUDES coleslaw and BBQ sauce. Except there was no coleslaw. Gave up trying to attract attention of waitress who was stood near the serving hatch and walked over and told her of the omission. A minute later she came over to my table and said abruptly "We've no coleslaw, sorry" and turned and walked away. So rude. No offer of a replacement item. Won't bother visiting this place again,
OOK_Librarian
Popped in here on a Sunday evening for dinner. It was well presented and organised. We had veggie sausage and mash and a pasta dish, followed by pancakes and apple crumble. Food was served quickly, it was hot and tasty. Beer was good too. It was clean and had a decent atmosphere, all staff were friendly and efficient.
MMcDonald17
Please read all my reviews and know that this is a genuine review of Ilkley Wetherspoons. The visit here resulted in me being taken by ambulance paramedics to A&E in Airedale. This was as a direct result of cross contamination of allergens due to lack of allergy awareness by staff on duty at the time and the staff thinking that allergies are funny. In writing of this to the management, I received an incoherent response basically directing me to their solicitors. At no point did management show any concern for my wellbeing, or genuine remorse for extremely poor hygiene practices. The letter I received which I am happy to share was cut and pasted from other complaint letters! IF YOU HAVE ALLERGIES, INTOLERANCES OR HAVE COELIAC DISEASE, I would strongly advise you to avoid eating here. Fortunately, other places offer exceptional allergy awareness and amazing service and you can read of these places in my other reviews (most of which are 5*). I hope other people who have had a poor response from this place take the courage to speak out.
Peter S
If you are a wheelchair user, do not bother. Dinning tables all crammed in. together Difficult navigating around them without disrupting other diners. Not a nice experience. Also no where to have that casual social drink anymore. Have replaced all the wheelchair friendly tables with those high bar stool tables. Far too high to be able to put your drink down. Probably the worst wheelchair friendly pub to visit in Ilkley SHAME ON THEM. Peter, X regular visitor
We decided to call in for a meal as we were shopping in Ilkley.My wife suggested I had a steak as it was steak night big mistake.I asked for it medium and it arrived it was medium rare but that wasn’t the problem.It had a lot of sinew and was very tough to eat.So I decided to bring it to the waiter or managers attention.They replaced the steak and the second one was just as bad.I left it in the end had the potato and peas .A member of staff cleared the plate and I said it was tough again and he just grinned and walked off.We eat quite often at Wetherspoons and food is usually good.
Violet C
Disappointed meal! We had scampi& chips the chips and peas were cold! Staff never came to ask if meal was ok which they fo in most Wetherspoons. When someone finally came to clear our plates-20mins after we had finished we said we had not eaten the chips cos they were cold we got a very offhand sorry! Bar staff did offer fresh chips but we had eaten the scampi! Had to have crackers and cheese when we got home. We have had this problem before here time you got it sorted, We eat at Wetherspoons at least once a week and find this is often a problem - is it too much much to ask for food to be hot?
Jennifer R
Went to Ilkley for the day. As usual everywhere we go we visit wetherspoons . Nice pub. Clean and tidy. Ordered 2 brekkys. Came ....well my toast hadn't seen the toaster just warm bread. Bacon very scratty. Hash browns little greasy. Food luke warm. Asked if I could have some fresh toast that had actually been toasted. Received some but really just the same! Not hard to toast bread is it. Staff nice and friendly. Wouldn't recommend the breakfast.
Fiona S
Would NOT be going again, after ordering lunch, it came out burnt. Couldn't believe the manager thought it was acceptable to bring it us and not sending back, when I complained he wasn't bothered.
StephenJames50
came weds and thurs for breakfast and lunch and had a couple of pints of over and stout in the evening had such a lovely time and the staff all friendly and hard working great offers on food and drinks too fabulous venue
Now I don't expect Michelin starred food in a wetherspoons, but this was terrible, there were 6 people in this big pub and myself and my wife were the only ones who had food. Both our meals were dried out, cold rice, majority of it was unedible and disgusting, waitress never asked us about the full plates she was taking away, completely disinterested, no excuse for this, zero customer service. I'd say you get what you pay for but no one deserves to be srved this muck,, head office will recieve this same review,
The bar staff and floor staff were absolutely excellent, the food was hot and we even got a member of staff asking if our food was alright, I actually asked for Manager to commend him on the staff
We come quite often with our clients who have learning disabilities.They couldn't be more helpful and always make us feel so welcome. Food is always good too
An excellent group booking at Christmas as we have for the last 5 years of Local Scouts Leaders - super Manager and staff so supportive
If there was 0 star i would’ve given it that. The waiter was serving not nothing but sass and a half cooked pizza, very rude.
We were here for a booking and are here a lot. Catherine is absolutely exceptional & has a beautiful demeanour & always attentive to guests. Brilliant service always every time with a smile on her face. Always Polite.
Tables very close together and haphazardly set out, some left for a long time before being cleaned. Ordered boneless chicken basket which INCLUDES coleslaw and BBQ sauce. Except there was no coleslaw. Gave up trying to attract attention of waitress who was stood near the serving hatch and walked over and told her of the omission. A minute later she came over to my table and said abruptly "We've no coleslaw, sorry" and turned and walked away. So rude. No offer of a replacement item. Won't bother visiting this place again,
Popped in here on a Sunday evening for dinner. It was well presented and organised. We had veggie sausage and mash and a pasta dish, followed by pancakes and apple crumble. Food was served quickly, it was hot and tasty. Beer was good too. It was clean and had a decent atmosphere, all staff were friendly and efficient.
Please read all my reviews and know that this is a genuine review of Ilkley Wetherspoons. The visit here resulted in me being taken by ambulance paramedics to A&E in Airedale. This was as a direct result of cross contamination of allergens due to lack of allergy awareness by staff on duty at the time and the staff thinking that allergies are funny. In writing of this to the management, I received an incoherent response basically directing me to their solicitors. At no point did management show any concern for my wellbeing, or genuine remorse for extremely poor hygiene practices. The letter I received which I am happy to share was cut and pasted from other complaint letters! IF YOU HAVE ALLERGIES, INTOLERANCES OR HAVE COELIAC DISEASE, I would strongly advise you to avoid eating here. Fortunately, other places offer exceptional allergy awareness and amazing service and you can read of these places in my other reviews (most of which are 5*). I hope other people who have had a poor response from this place take the courage to speak out.
If you are a wheelchair user, do not bother. Dinning tables all crammed in. together Difficult navigating around them without disrupting other diners. Not a nice experience. Also no where to have that casual social drink anymore. Have replaced all the wheelchair friendly tables with those high bar stool tables. Far too high to be able to put your drink down. Probably the worst wheelchair friendly pub to visit in Ilkley SHAME ON THEM. Peter, X regular visitor
Restaurantji Recommends
We decided to call in for a meal as we were shopping in Ilkley.My wife suggested I had a steak as it was steak night big mistake.I asked for it medium and it arrived it was medium rare but that wasn’t the problem.It had a lot of sinew and was very tough to eat.So I decided to bring it to the waiter or managers attention.They replaced the steak and the second one was just as bad.I left it in the end had the potato and peas .A member of staff cleared the plate and I said it was tough again and he just grinned and walked off.We eat quite often at Wetherspoons and food is usually good.
Disappointed meal! We had scampi& chips the chips and peas were cold! Staff never came to ask if meal was ok which they fo in most Wetherspoons. When someone finally came to clear our plates-20mins after we had finished we said we had not eaten the chips cos they were cold we got a very offhand sorry! Bar staff did offer fresh chips but we had eaten the scampi! Had to have crackers and cheese when we got home. We have had this problem before here time you got it sorted, We eat at Wetherspoons at least once a week and find this is often a problem - is it too much much to ask for food to be hot?
Went to Ilkley for the day. As usual everywhere we go we visit wetherspoons . Nice pub. Clean and tidy. Ordered 2 brekkys. Came ....well my toast hadn't seen the toaster just warm bread. Bacon very scratty. Hash browns little greasy. Food luke warm. Asked if I could have some fresh toast that had actually been toasted. Received some but really just the same! Not hard to toast bread is it. Staff nice and friendly. Wouldn't recommend the breakfast.
Would NOT be going again, after ordering lunch, it came out burnt. Couldn't believe the manager thought it was acceptable to bring it us and not sending back, when I complained he wasn't bothered.
came weds and thurs for breakfast and lunch and had a couple of pints of over and stout in the evening had such a lovely time and the staff all friendly and hard working great offers on food and drinks too fabulous venue