Shocking customer service , most definitely not user friendly. Cannot get the most basic order right. Impolite staff member.
Amy H (TheDreamerGirl)
I got an iced coffee here whilst in the area, it was good. You can get discounts if you have the app, such as student discounts, and rewards.
Dorothy Loraine
Visited today with my partner who has a serious wheat allergy. We’re used to her having to go grab a sandwich from a nearby supermarket and staff are always great about it wherever we go. When she came back and said they hadn’t had any GF sandwiches and she’d just have to get the soup, the girl at the counter said ‘you don’t look like you want the soup, why don’t I call a local store to see if they have one of our GF sandwiches?” She proceeded to call three other stores until she found one in stock, then asked another team member to nip round and get it. Absolutely wonderful service, she went above and beyond. It was the first time we’d visited this branch and we will definitely be back! My partner thought her name was ‘Dee’ - please see she gets the recognition she deserves!
Stephen Mitchell
Coffee is A1 at this
Naomi
I used a fully stamped card to get a drink today. It tasted very acidic, so I politely asked for it to be remade. The manager then proceeded to charge me extra for a very small amount of milk to top up my drink since I like it with less ice & always have it made this way in any cafe Nero I go to. I never got charged extra for it. I told him I wasn't happy to pay extra, especially since I had earned a fully stamped card and he responded with "well, it's my store so I'm gonna charge you". I thought this was a chain? If you're gonna lie, at least do it well! And if you're gonna be petty, prepare yourself because I'm gonna be petty right back ☺️
Jennifer Redshaw
Air conditioning made it a little cold & draughty, but nice relaxing café.
prabhat shukla
I am big fan of Neru. So may be my comments feels like biased opinion. But Neru coffee is always my first choice .
Sam Scott
Tables messy, doing pre close instead of serving customers, not cleaning portafilter before grinding coffee, espresso left too long before mixing with the milk, bitter coffee, average service, milk not textured or up to good quality, plate dirty, milk jugs not cleaned out properly between use.My cake was good and the atmosphere great so I see potential.Could be better today… this behaviour is destroying the Nero brand
Discover13185613830
Exceptional staff on hand to cater for all your requirements. Special praise and gratitude to Ruby, as she warmed up my sausage rolls to go before enduring the elements on my commute to work. This was after purchasing them 40 minutes prior whilst sitting in with my order. Many thanks Ruby.
Neil Butler
This Nero is great, when it's opened, 4 times in the last month I've been half an hour after it was meant to be open and it's been closed, it's a shame because it's one of my favourite coffee shops in
I always adore Caffè Nero, their coffee is elite. I had a caramel latte in my own cup and stayed for an hour reading and enjoying people-watching. It’s a shame they ran out of almond croissants, as they are scrumptious. Maybe next time!
Stephen Forde
It’s Remembrance Sunday and the queue for this coffee shop is out the door and the two young lad baristas one of which is a trainee are holding their own though, one even managed to get me a pen mid way between serving and getting change. Totally under control, calm and thorough. Well
Yanko
Caffe Nero has a good coffee, The Service is good but Slow, needs to Improve to do a Faster Service.But it is a really good place to have a rest While you are Working or visiting Leeds, or the close Museums and Library.
Liam Spencer
The bathroom was so disgusting I couldn’t use it. I wonder how old this checklist is? (Thursday 2nd, 14:00)
Engineer
Nero Cafe is considered the best cafe for me, whether in food, coffee, desserts...etc, and they are still the best for me, but unfortunately in this branch some employees are not interested or indifferent to customers, in other words, if it is my first visit to the cafe, I will not return again, but fortunately I adore Nero
Shocking customer service , most definitely not user friendly. Cannot get the most basic order right. Impolite staff member.
I got an iced coffee here whilst in the area, it was good. You can get discounts if you have the app, such as student discounts, and rewards.
Visited today with my partner who has a serious wheat allergy. We’re used to her having to go grab a sandwich from a nearby supermarket and staff are always great about it wherever we go. When she came back and said they hadn’t had any GF sandwiches and she’d just have to get the soup, the girl at the counter said ‘you don’t look like you want the soup, why don’t I call a local store to see if they have one of our GF sandwiches?” She proceeded to call three other stores until she found one in stock, then asked another team member to nip round and get it. Absolutely wonderful service, she went above and beyond. It was the first time we’d visited this branch and we will definitely be back! My partner thought her name was ‘Dee’ - please see she gets the recognition she deserves!
Coffee is A1 at this
I used a fully stamped card to get a drink today. It tasted very acidic, so I politely asked for it to be remade. The manager then proceeded to charge me extra for a very small amount of milk to top up my drink since I like it with less ice & always have it made this way in any cafe Nero I go to. I never got charged extra for it. I told him I wasn't happy to pay extra, especially since I had earned a fully stamped card and he responded with "well, it's my store so I'm gonna charge you". I thought this was a chain? If you're gonna lie, at least do it well! And if you're gonna be petty, prepare yourself because I'm gonna be petty right back ☺️
Air conditioning made it a little cold & draughty, but nice relaxing café.
I am big fan of Neru. So may be my comments feels like biased opinion. But Neru coffee is always my first choice .
Tables messy, doing pre close instead of serving customers, not cleaning portafilter before grinding coffee, espresso left too long before mixing with the milk, bitter coffee, average service, milk not textured or up to good quality, plate dirty, milk jugs not cleaned out properly between use.My cake was good and the atmosphere great so I see potential.Could be better today… this behaviour is destroying the Nero brand
Exceptional staff on hand to cater for all your requirements. Special praise and gratitude to Ruby, as she warmed up my sausage rolls to go before enduring the elements on my commute to work. This was after purchasing them 40 minutes prior whilst sitting in with my order. Many thanks Ruby.
This Nero is great, when it's opened, 4 times in the last month I've been half an hour after it was meant to be open and it's been closed, it's a shame because it's one of my favourite coffee shops in
Restaurantji Recommends
I always adore Caffè Nero, their coffee is elite. I had a caramel latte in my own cup and stayed for an hour reading and enjoying people-watching. It’s a shame they ran out of almond croissants, as they are scrumptious. Maybe next time!
It’s Remembrance Sunday and the queue for this coffee shop is out the door and the two young lad baristas one of which is a trainee are holding their own though, one even managed to get me a pen mid way between serving and getting change. Totally under control, calm and thorough. Well
Caffe Nero has a good coffee, The Service is good but Slow, needs to Improve to do a Faster Service.But it is a really good place to have a rest While you are Working or visiting Leeds, or the close Museums and Library.
The bathroom was so disgusting I couldn’t use it. I wonder how old this checklist is? (Thursday 2nd, 14:00)
Nero Cafe is considered the best cafe for me, whether in food, coffee, desserts...etc, and they are still the best for me, but unfortunately in this branch some employees are not interested or indifferent to customers, in other words, if it is my first visit to the cafe, I will not return again, but fortunately I adore Nero