I visted subway on wednesday 7th February as i was working in headingly that day. When i came there was a rude lady working who was rude to the customers in front of me. They had the £4.99 on any footlong sub which was with the app. I downloaded the app last night and as i tried to scan it she said that it wasnt showing on the system which i insisted that i had the app and i was eligible for the deal. She then raised her voice at me and threatened to call the police when i asked for the manager or a corporate number, she proceeded to call the police on me the customer and said i was harrasing her which was a completely false accusation and was only esclating the situation, but luckily i started recording as soon as she raised her voice for my own protection which i am glad i did as she started making false accusations.I would recommend not to go to this subway as the staff are very rude and she did not change her gloves when touching meat then touching the salad which is a massive no no in the food industry as there are vegetarians around that do not want greasy meat on their salads. I have contacted coporate and will look to take action against this franchise of subway due to the unfair and potentially racist treatment i recieved.
Abbie Geering
Rude woman took my order, I walk in and she says nothing to me and keeps talking to her friend in another language. She asks me what I want, I tell her. She proceeds not to make it and just talk to her friend. I’d understand if she was busy but she very obviously wasn’t. A nice guy came over to do my order because she wasn’t, she shooed him away to the back and then for another minute, didn’t make my sandwich and just talked casually to her friend. A solid 5 min of watching her have a chat. I asked for a sandwich that was shown on the board, she didn’t know what it was and made me something completely different and something I didn’t want. She almost charged me extra after I already told her I had a discount. She then walks away after throwing my sandwiches on the counter. I stood there for 2 minutes whilst she chatted to her friend before she even noticed me. I had to ask for a bag and napkins. She was just rude and the customer service was tragic. I know it’s only subway but get a grip I want my sandwich.
Asad N
As sarcastic the last comment sounds, to reiterate, PLEASE do not give this business your custom else you will possibly end up in hospital like i did with food poisoning.
Asad Nazir
If you want to get ill then this is the place for you!!! Cannot go wrong for a sore throat. They use the most oldest food ever! You cant beat it.
abdurrafay sargana
Had a wonderful experience, staff was so
Abdullah Nawaz
The hygiene is top-notch, and the customer service is exceptional. The staff always greets you with a bright smile, making each visit a delightful experience. That's why I keep coming back!
TaLha AzEem
The food was amazing, as to be expected but the service was surprisingly good.
saad ahmad
Excellent service especially your employee uzair he made my
Holly Jay Douglas Thompson
First of all, I can safely say it’s not hard to make a subway sandwich or run one of the shops, I did it years ago in another area and it was really enjoyable. However, I walked in with my partner today and once it became apparent to the two women behind the counter that we were paying together and were ‘together’ the expressions became sour, the sandwiches were slopped together with no care to how much was just falling out (there was no one behind us or queuing) and when we got them home there were long black hairs in the food.I’ve since been unwell and would love to know the last time they did temperature checks on the food and cleaned the surfaces they work on.Appalling customer service, slow and rude, not a single smile and shouldn’t be in a customer facing role, either of them. I know subway franchises take hygiene very seriously but this one clearly doesn’t care. Long hair not tied back properly, dirty counters and soggy fluid visible on the meat. Will never go back there.
Tom
Staff are absolutely useless and incompetent. Messed up the order 3 times then gave me the wrong food.Not the first time this has happened. Would avoid this store at ALL
Never let me scan my points to claim my rewards always claims scanners broken but let’s others scan their
Will Lamb
Tried a sandwich from the new "premade" menu and it was pretty good. An improvement over the Subway sandwiches I'm used to.
Mansi Prajapati
I just placed ordered 2 (VE) footlong and 1 whole order is missing, moreover one footlong is received which has no salad and sauces….Worst service which I have seen..one more thing is that there is no contact no to reach out to the shop.My order number is #7494
Seth Evans
I just had a delightful experience at my local Subway shop today. I was in kind of a bad mood because of for some family issues. While taking my order, the girl at the counter, Heena, seemed to notice and said some kind words to me that I will never forget. It was nice to see that people can still be kind and warm and Heena's sympathetic words really brightened my day. ?PS: The sandwich I ordered was good too. ?
sunakshi ranjan
Food is awesome and service is quick. Just that it could be more clean.
I visted subway on wednesday 7th February as i was working in headingly that day. When i came there was a rude lady working who was rude to the customers in front of me. They had the £4.99 on any footlong sub which was with the app. I downloaded the app last night and as i tried to scan it she said that it wasnt showing on the system which i insisted that i had the app and i was eligible for the deal. She then raised her voice at me and threatened to call the police when i asked for the manager or a corporate number, she proceeded to call the police on me the customer and said i was harrasing her which was a completely false accusation and was only esclating the situation, but luckily i started recording as soon as she raised her voice for my own protection which i am glad i did as she started making false accusations.I would recommend not to go to this subway as the staff are very rude and she did not change her gloves when touching meat then touching the salad which is a massive no no in the food industry as there are vegetarians around that do not want greasy meat on their salads. I have contacted coporate and will look to take action against this franchise of subway due to the unfair and potentially racist treatment i recieved.
Rude woman took my order, I walk in and she says nothing to me and keeps talking to her friend in another language. She asks me what I want, I tell her. She proceeds not to make it and just talk to her friend. I’d understand if she was busy but she very obviously wasn’t. A nice guy came over to do my order because she wasn’t, she shooed him away to the back and then for another minute, didn’t make my sandwich and just talked casually to her friend. A solid 5 min of watching her have a chat. I asked for a sandwich that was shown on the board, she didn’t know what it was and made me something completely different and something I didn’t want. She almost charged me extra after I already told her I had a discount. She then walks away after throwing my sandwiches on the counter. I stood there for 2 minutes whilst she chatted to her friend before she even noticed me. I had to ask for a bag and napkins. She was just rude and the customer service was tragic. I know it’s only subway but get a grip I want my sandwich.
As sarcastic the last comment sounds, to reiterate, PLEASE do not give this business your custom else you will possibly end up in hospital like i did with food poisoning.
If you want to get ill then this is the place for you!!! Cannot go wrong for a sore throat. They use the most oldest food ever! You cant beat it.
Had a wonderful experience, staff was so
The hygiene is top-notch, and the customer service is exceptional. The staff always greets you with a bright smile, making each visit a delightful experience. That's why I keep coming back!
The food was amazing, as to be expected but the service was surprisingly good.
Excellent service especially your employee uzair he made my
First of all, I can safely say it’s not hard to make a subway sandwich or run one of the shops, I did it years ago in another area and it was really enjoyable. However, I walked in with my partner today and once it became apparent to the two women behind the counter that we were paying together and were ‘together’ the expressions became sour, the sandwiches were slopped together with no care to how much was just falling out (there was no one behind us or queuing) and when we got them home there were long black hairs in the food.I’ve since been unwell and would love to know the last time they did temperature checks on the food and cleaned the surfaces they work on.Appalling customer service, slow and rude, not a single smile and shouldn’t be in a customer facing role, either of them. I know subway franchises take hygiene very seriously but this one clearly doesn’t care. Long hair not tied back properly, dirty counters and soggy fluid visible on the meat. Will never go back there.
Staff are absolutely useless and incompetent. Messed up the order 3 times then gave me the wrong food.Not the first time this has happened. Would avoid this store at ALL
Restaurantji Recommends
Never let me scan my points to claim my rewards always claims scanners broken but let’s others scan their
Tried a sandwich from the new "premade" menu and it was pretty good. An improvement over the Subway sandwiches I'm used to.
I just placed ordered 2 (VE) footlong and 1 whole order is missing, moreover one footlong is received which has no salad and sauces….Worst service which I have seen..one more thing is that there is no contact no to reach out to the shop.My order number is #7494
I just had a delightful experience at my local Subway shop today. I was in kind of a bad mood because of for some family issues. While taking my order, the girl at the counter, Heena, seemed to notice and said some kind words to me that I will never forget. It was nice to see that people can still be kind and warm and Heena's sympathetic words really brightened my day. ?PS: The sandwich I ordered was good too. ?
Food is awesome and service is quick. Just that it could be more clean.