Embarrassing buisness, 1 hour and half wait for delivery then to be told it will be 15 minutes, then ring up after 15 minutes to be told it’s just leaving the kitchen will be 10 minutes then get a Uber eats email saying they cancelled the order! Absolute sausages!!
C D
TERRIBLE customer service, read the other reviews…They sent the wrong order to us, when we called and asked for the correct items to be sent out they refused that it was wrong and said we would have to pay for it.The guy on the phone then said (when he thought it was on mute) ‘they’re just trying to get free food’ even though we had said we would give it back to the driver, he then put the phone down on us and stopped answering.Ended up driving down to take their food back, no apology AT ALL, no compensation even when he begrudgingly admitted that the food was completely wrong.Customer service was literally none existent even when they knew that they were wrong.Avoid at all costs!!
Becky Shepherd
Use this take away regularly as not many to choice from due to where we live !! But often overdone chicken balls curry hit and miss but tonight totally a joke ordered at 6 said 1 hour rand after a hour and a half rang and have no apologies !!! said they were very busy !! Still waiting over two hours for a Regular customer !! Not good enough
James Dobson
Ordered food an hour and half ago never turned up. Not picking the phone up waste of time!
Chantelle Lunn
Almost at 3 hours since we ordered our food, and it still hasn’t arrived. Constantly fobbed off by the restaurant!!
Colin Bennett
Fantastic Vegan menu, My new go to place.
Georgia Thompson
Chicken fried rice wasn’t cooked properly the chicken was cold and gave me severe food poisoning and im 8 months pregnant. Shame because we used to be regulars will absolutely not be ordering again.
arran stratton
We are usually regulars, 2 nights ago we ordered and it gave my 8 month pregnant fiancée food poisoning, won’t be ordering again, young lad on phone doesn’t have a clue about anything
Jerry Rose
Placed order for delivery slot 8.40pm at 9pm chased on phone to be told he will be there in less than 5 minutes, chased again at 9.20pm to be told not sure where driver is but assured food would be hot still. Food arrived 9.30pm so 50 minutes late. Food not hot and rice dried up with rest average at best. Will certainly not use again.
Billy Webb
A very big Thank You for the delicious meal you served up for us tonight.My meal was by far the tastiest take away meal I have had since we moved to Otley 15 years ago.Definitely be back very soon.
The young guy on the phone is helpful and knowledgeable about the menu.Lovely food every time
R B
I thought the food was yummy, fresh and good portions. I got the salt and pepper box.
Rachel Baker
Best Chinese ever , ordered 3 times now all different dishes and all excellent
Lauran Gidman
Hair found in my food. Customer service is absolutely appalling! Never order from here ????
Judith Lumb
Have ordered lots of times from here and the food is mostly good but the delivery times are never adhered to (the delivery I'm currently waiting for is over 30 mins late) and the phone has obviously been taken off the hook as it's permanently engaged. Won't order again.
Embarrassing buisness, 1 hour and half wait for delivery then to be told it will be 15 minutes, then ring up after 15 minutes to be told it’s just leaving the kitchen will be 10 minutes then get a Uber eats email saying they cancelled the order! Absolute sausages!!
TERRIBLE customer service, read the other reviews…They sent the wrong order to us, when we called and asked for the correct items to be sent out they refused that it was wrong and said we would have to pay for it.The guy on the phone then said (when he thought it was on mute) ‘they’re just trying to get free food’ even though we had said we would give it back to the driver, he then put the phone down on us and stopped answering.Ended up driving down to take their food back, no apology AT ALL, no compensation even when he begrudgingly admitted that the food was completely wrong.Customer service was literally none existent even when they knew that they were wrong.Avoid at all costs!!
Use this take away regularly as not many to choice from due to where we live !! But often overdone chicken balls curry hit and miss but tonight totally a joke ordered at 6 said 1 hour rand after a hour and a half rang and have no apologies !!! said they were very busy !! Still waiting over two hours for a Regular customer !! Not good enough
Ordered food an hour and half ago never turned up. Not picking the phone up waste of time!
Almost at 3 hours since we ordered our food, and it still hasn’t arrived. Constantly fobbed off by the restaurant!!
Fantastic Vegan menu, My new go to place.
Chicken fried rice wasn’t cooked properly the chicken was cold and gave me severe food poisoning and im 8 months pregnant. Shame because we used to be regulars will absolutely not be ordering again.
We are usually regulars, 2 nights ago we ordered and it gave my 8 month pregnant fiancée food poisoning, won’t be ordering again, young lad on phone doesn’t have a clue about anything
Placed order for delivery slot 8.40pm at 9pm chased on phone to be told he will be there in less than 5 minutes, chased again at 9.20pm to be told not sure where driver is but assured food would be hot still. Food arrived 9.30pm so 50 minutes late. Food not hot and rice dried up with rest average at best. Will certainly not use again.
A very big Thank You for the delicious meal you served up for us tonight.My meal was by far the tastiest take away meal I have had since we moved to Otley 15 years ago.Definitely be back very soon.
Restaurantji Recommends
The young guy on the phone is helpful and knowledgeable about the menu.Lovely food every time
I thought the food was yummy, fresh and good portions. I got the salt and pepper box.
Best Chinese ever , ordered 3 times now all different dishes and all excellent
Hair found in my food. Customer service is absolutely appalling! Never order from here ????
Have ordered lots of times from here and the food is mostly good but the delivery times are never adhered to (the delivery I'm currently waiting for is over 30 mins late) and the phone has obviously been taken off the hook as it's permanently engaged. Won't order again.