I am a regular customer I normally go to the one in the Ridings but ocassionally call at the Northgate one . Won’t bother in future . I ordered a Toastie and a cappuccino. The Toastie was not cut all the way through so had to ask for a knife , also had to ask for a napkin but was given some kitchen roll . Sat down and wasn’t given a spoon for my coffee . I was like the two young girls working there couldn’t be bothered . It was New Year’s Day but the service should still be the same . They closed up the cabinet with the sandwiches and toasties in and told a customer there was none left but there was . A they left and didn’t buy anything . Such a shame as normally ok .
Tad
Went in today 1st November.No pleasant customer service at all.Wont be going
Paul Manhood
If I could give ZERO I would I was passed over while waiting for my drinks as other of the guy doing the coffee served his friends very clickey now here I have used it for a few yrs now but no more and will actively discourage friends.
Stephanie Miller
lovely coffee however the lady behind the counter was quite rude, no customer service whatsoevermade me feel quite uncomfortableplace wasn’t busy so order was fulfilled very quickly
Szymon Krysiak
Worst service ever. Don’t have clue what to do, big mess in restaurant.Cups not availably…only paper cups..we didn’t get what we order..
FlipperAgent999
Truly unacceptable! We were in Wakefield for a family members birthday who is in a wheelchair a member of out group went ahead and tried to open both doors he didn't know how so asked how to do it and I was then told that cant happen so we went down the road to a far better and more accommodating café.
N8699PYpeterw
Only got a cup of tea as waiting for a train. Friendly service. Everything else was Costa 101, not a fan and never will be. Just not my cup of tea
Neville Smith
Use this place regularly it has a good friendly service
We were having a quiet coffee and a sandwich, when a group of Albanian or as other people call them, displaced people, came into the shop, there must have been at least a dozen of them, some where just picking up bottles of water and putting them into their pockets without paying. One lady, felt so uncomfortable, she asked my husband and I, if she could sit with us. I know that they have to go somewhere, but to not pay, then make people feel scared, one guy was trying to pass a number on a crumpled piece of paper to another lady, luckily she told him to get lost. So, come on Costa in wakefield near the cathedral, it's about time you put a stop to this, before you loose all your other customers.
Waited a long time to be served after paying.Spotted wrong milk being used for my drink.I questioned why, the young lady told me they didn't have the correct milk, did I want anything else.When I said, yes I wanted to be told when I ordered that I could not have the drink I wanted, not only to be told if you spotted the wrong milk was being used after waiting a long time for your drink.Not even to be asked if I minded a substitute milk being used for my drink.The young lady then advised me she couldn't be bothered to have this conversation.Did I want anything else!I declined and requested a refund, at which point the young lady advised I should consider the possibility that someone might be having a really bad day.Well, my day wasn't going brilliantly was it!Had she considered how my day was going when she told me she couldn't be bothered with this conversation.It did not make my day any better to be made to feel guilty because I had the audacity to expect what I had paid for!
Clare Berry
Coffee nice as always but their disabled toilet is disgusting not been cleaned for at least a week filthy
David j Osullivan
Nice place polite staff the latte cups are that big I nearly lost my head taking a drink
Martin Weaver-Parker
Standard city centre Costa coffee... coffee was good.
Alison Davany
Large selection of hot and cold food/drinks available. Dietary preferences catered for. Very friendly and quick service.
I am a regular customer I normally go to the one in the Ridings but ocassionally call at the Northgate one . Won’t bother in future . I ordered a Toastie and a cappuccino. The Toastie was not cut all the way through so had to ask for a knife , also had to ask for a napkin but was given some kitchen roll . Sat down and wasn’t given a spoon for my coffee . I was like the two young girls working there couldn’t be bothered . It was New Year’s Day but the service should still be the same . They closed up the cabinet with the sandwiches and toasties in and told a customer there was none left but there was . A they left and didn’t buy anything . Such a shame as normally ok .
Went in today 1st November.No pleasant customer service at all.Wont be going
If I could give ZERO I would I was passed over while waiting for my drinks as other of the guy doing the coffee served his friends very clickey now here I have used it for a few yrs now but no more and will actively discourage friends.
lovely coffee however the lady behind the counter was quite rude, no customer service whatsoevermade me feel quite uncomfortableplace wasn’t busy so order was fulfilled very quickly
Worst service ever. Don’t have clue what to do, big mess in restaurant.Cups not availably…only paper cups..we didn’t get what we order..
Truly unacceptable! We were in Wakefield for a family members birthday who is in a wheelchair a member of out group went ahead and tried to open both doors he didn't know how so asked how to do it and I was then told that cant happen so we went down the road to a far better and more accommodating café.
Only got a cup of tea as waiting for a train. Friendly service. Everything else was Costa 101, not a fan and never will be. Just not my cup of tea
Use this place regularly it has a good friendly service
1 nice staff2 nice and clean3 nice food4 nice drinks5 stars
We were having a quiet coffee and a sandwich, when a group of Albanian or as other people call them, displaced people, came into the shop, there must have been at least a dozen of them, some where just picking up bottles of water and putting them into their pockets without paying. One lady, felt so uncomfortable, she asked my husband and I, if she could sit with us. I know that they have to go somewhere, but to not pay, then make people feel scared, one guy was trying to pass a number on a crumpled piece of paper to another lady, luckily she told him to get lost. So, come on Costa in wakefield near the cathedral, it's about time you put a stop to this, before you loose all your other customers.
Restaurantji Recommends
Waited a long time to be served after paying.Spotted wrong milk being used for my drink.I questioned why, the young lady told me they didn't have the correct milk, did I want anything else.When I said, yes I wanted to be told when I ordered that I could not have the drink I wanted, not only to be told if you spotted the wrong milk was being used after waiting a long time for your drink.Not even to be asked if I minded a substitute milk being used for my drink.The young lady then advised me she couldn't be bothered to have this conversation.Did I want anything else!I declined and requested a refund, at which point the young lady advised I should consider the possibility that someone might be having a really bad day.Well, my day wasn't going brilliantly was it!Had she considered how my day was going when she told me she couldn't be bothered with this conversation.It did not make my day any better to be made to feel guilty because I had the audacity to expect what I had paid for!
Coffee nice as always but their disabled toilet is disgusting not been cleaned for at least a week filthy
Nice place polite staff the latte cups are that big I nearly lost my head taking a drink
Standard city centre Costa coffee... coffee was good.
Large selection of hot and cold food/drinks available. Dietary preferences catered for. Very friendly and quick service.