went to costa on the way to london today and really fancied an iced coffee, the staff asked if i wanted cream on my coffee and asked if i’d like anything else to which my mum jokingly responded “glitter”, didn’t even know they did glitter at costa but when i got my iced coffee it was dusted in edible glitter, i didn’t catch her name but she had a plaster covering her nose ring (you made my day )
Jameel and Katie Hassan-Oxberry
Have always had a really good customer service experience at this Costa! It is great. They always get your drinks correct and double check with you if they are unsure and they always seem very friendly and happy to serve you. It is great to see lots of young people serving you who are competent and running the service really well.
Patricia Murtagh
A lovely lad served me today called Jacob. Nice to see young adults working.. He a credit to your company. Happy and nothing was too much trouble. Keep up the good work. ?
Jasmine Summerhayes
AWFULL - if I could give 0 stars I would. I never write reviews but this one was very bad. Staff were atrocious, unhelpful and just incompetent. We stood waiting to be served whilst about 6 of them just laughed joked about, looked at us several times, it wasn’t until their manager told them to serve us that they did. Rolling their eyes and being rude and snappy - we asked what syrups they had and the lady just said well what do you want instead of telling us their options. Another lady who had ordered before us waited around for ages only to realise they weren’t even making her drink as they forgot about it. Honestly just terrible all round. Training in customer service and manners is defiantly needed - not to mention the coffees don’t even taste right. By the looks of these reviews they will do nothing about their staff and the service but just giving everyone else a heads up to avoid this place until they sort themselves out. For the mangers info we visited on 5th September around 1:30
Michelle Curtis
Too busy talking to his colleague to serve me - £4.30 for a disgusting weak coffee which went straight in the bin.
Teresa Crockett
Small amount of choice and poor selection of sandwiches.Ordered 3 medium size Lattes, poor uncoordinated counter service. No taste to Lattes, poorly made and don’t think it had any coffee in it!Normally love Costas Lattes, but not on this occasion.
Peter Dallyn
Friendly, but why are Costa's espressos served in such big cups and a bit watery.
S Jones
This is a review of the smaller Costa at the enterence. Horrible service by the two surly girls working. Managed to mess up a very simple order while acting obnoxiously rude towards the customers.
John Rees
In a word ,awful. Staff laughing and joking between themselves whilst customers queing
Jozef Metelka
Absolutely disgusting machine, and surrounding. Hasn’t been cleaned for I got no idea how but this would deserve a check from people from hygiene!
Just a quick comment about the GridServe set up for non-Tesla cars. Whilst it’s a great service for both Tesla and non-Tesla - and I do mean great - Tesla are not in the majority anymore. Please would you consider another row or 2 of non-Tesla EV charging points. Loved the experience. Thank you.
Venture733814
Greggs - what a waste of space. had a 93 year old with me who wanted a cup of tea but was advised no tea bags !!!! really. There was also no sausage rolls or baked slices... in fact no hot food at all. 1 pack of sandwiches. For a lunch time trade this was really not acceptable, the one poor girl working on her own was very professional . Come on Greggs get your act together. The facilities where all good and clean.
Z3026OWandrewn
Needed to go to toilet on the way to wales,so we stopped over at the service station as Leigh delamare was the nearest one.We had been travelling for about an hour and a half and still had 2 hours to go so decided to call it a break there.However this service station experience was so outstanding I decided to take it to tripadvisor,I love this as it is very safe with a pavment and also there are now a huge bank of chargers as they still have them by the Burger King drive thru but they’ve put a lot more including a whole new bank of Tesla chargers and that is what you want in a service station so charging was not a problem atal in the slightest.Also I love the service station itself as well,very very modern and has been refurbished scince I last went years ago.The toilets were exceptional,extremley clean,well kept and palatial,the toilets are just what you need in a service station.Also there are multiple brands as well including Burger King,kfc(brand new) and 4 costas!!!!!!!!!!!!!!!They have a takeaway Costa at the enterance,a palatial Costa restaurant(the biggest Costa I’ve ever seen),2 Costa express machines outside WH Smith’s and 3 inside WH Smith’s.So it must be paradise if you like Costa and the costa was the biggest Costa I’ve seen and also the cleanest.Also the kfc was extremely clean too,also never seen such a big and clean kfc ever.Also there was a Burger King as well which was heavily advertised ,the cleanest Burger King ever and very big.Also restaurants were not too busy either bearing in mind the service station was so busy,kfc absolutely no-one,Burger King hardly anyone and in Costa hardly anyone however when I went out it was quite busy.Also there is a chow and a west cormwall pasty too.I also liked the independent shops as well,it’s such a nice idea especially in a major service station.They will always attract customers.Went in the shops and they were both lovely.Also the WH Smith’s were amazing,very well stocked,extremely clean and airy,plenty of books/food/drink.I also loved the little touches such as the soft play area,the meeting booth,the amusements for kids and the massage chairs.Everything and everything a service station should be,can’t wait to be back
Lyndon E
terrible , worse food i have eaten in a while half a cup of coffee when we complained we got the cups topped up but it was stone cold we gave up and left, you should not have children running a business !
Lewis McIver
Exceptional service from Josh. Outstanding coffee fantastic sandwich speedy delivery absolute beast on the till cannot fault the man. You could look long and hard for the rest of the year and you’d not find a better barista!Wheelchair accessibility: Kushty.
went to costa on the way to london today and really fancied an iced coffee, the staff asked if i wanted cream on my coffee and asked if i’d like anything else to which my mum jokingly responded “glitter”, didn’t even know they did glitter at costa but when i got my iced coffee it was dusted in edible glitter, i didn’t catch her name but she had a plaster covering her nose ring (you made my day )
Have always had a really good customer service experience at this Costa! It is great. They always get your drinks correct and double check with you if they are unsure and they always seem very friendly and happy to serve you. It is great to see lots of young people serving you who are competent and running the service really well.
A lovely lad served me today called Jacob. Nice to see young adults working.. He a credit to your company. Happy and nothing was too much trouble. Keep up the good work. ?
AWFULL - if I could give 0 stars I would. I never write reviews but this one was very bad. Staff were atrocious, unhelpful and just incompetent. We stood waiting to be served whilst about 6 of them just laughed joked about, looked at us several times, it wasn’t until their manager told them to serve us that they did. Rolling their eyes and being rude and snappy - we asked what syrups they had and the lady just said well what do you want instead of telling us their options. Another lady who had ordered before us waited around for ages only to realise they weren’t even making her drink as they forgot about it. Honestly just terrible all round. Training in customer service and manners is defiantly needed - not to mention the coffees don’t even taste right. By the looks of these reviews they will do nothing about their staff and the service but just giving everyone else a heads up to avoid this place until they sort themselves out. For the mangers info we visited on 5th September around 1:30
Too busy talking to his colleague to serve me - £4.30 for a disgusting weak coffee which went straight in the bin.
Small amount of choice and poor selection of sandwiches.Ordered 3 medium size Lattes, poor uncoordinated counter service. No taste to Lattes, poorly made and don’t think it had any coffee in it!Normally love Costas Lattes, but not on this occasion.
Friendly, but why are Costa's espressos served in such big cups and a bit watery.
This is a review of the smaller Costa at the enterence. Horrible service by the two surly girls working. Managed to mess up a very simple order while acting obnoxiously rude towards the customers.
In a word ,awful. Staff laughing and joking between themselves whilst customers queing
Absolutely disgusting machine, and surrounding. Hasn’t been cleaned for I got no idea how but this would deserve a check from people from hygiene!
Restaurantji Recommends
Just a quick comment about the GridServe set up for non-Tesla cars. Whilst it’s a great service for both Tesla and non-Tesla - and I do mean great - Tesla are not in the majority anymore. Please would you consider another row or 2 of non-Tesla EV charging points. Loved the experience. Thank you.
Greggs - what a waste of space. had a 93 year old with me who wanted a cup of tea but was advised no tea bags !!!! really. There was also no sausage rolls or baked slices... in fact no hot food at all. 1 pack of sandwiches. For a lunch time trade this was really not acceptable, the one poor girl working on her own was very professional . Come on Greggs get your act together. The facilities where all good and clean.
Needed to go to toilet on the way to wales,so we stopped over at the service station as Leigh delamare was the nearest one.We had been travelling for about an hour and a half and still had 2 hours to go so decided to call it a break there.However this service station experience was so outstanding I decided to take it to tripadvisor,I love this as it is very safe with a pavment and also there are now a huge bank of chargers as they still have them by the Burger King drive thru but they’ve put a lot more including a whole new bank of Tesla chargers and that is what you want in a service station so charging was not a problem atal in the slightest.Also I love the service station itself as well,very very modern and has been refurbished scince I last went years ago.The toilets were exceptional,extremley clean,well kept and palatial,the toilets are just what you need in a service station.Also there are multiple brands as well including Burger King,kfc(brand new) and 4 costas!!!!!!!!!!!!!!!They have a takeaway Costa at the enterance,a palatial Costa restaurant(the biggest Costa I’ve ever seen),2 Costa express machines outside WH Smith’s and 3 inside WH Smith’s.So it must be paradise if you like Costa and the costa was the biggest Costa I’ve seen and also the cleanest.Also the kfc was extremely clean too,also never seen such a big and clean kfc ever.Also there was a Burger King as well which was heavily advertised ,the cleanest Burger King ever and very big.Also restaurants were not too busy either bearing in mind the service station was so busy,kfc absolutely no-one,Burger King hardly anyone and in Costa hardly anyone however when I went out it was quite busy.Also there is a chow and a west cormwall pasty too.I also liked the independent shops as well,it’s such a nice idea especially in a major service station.They will always attract customers.Went in the shops and they were both lovely.Also the WH Smith’s were amazing,very well stocked,extremely clean and airy,plenty of books/food/drink.I also loved the little touches such as the soft play area,the meeting booth,the amusements for kids and the massage chairs.Everything and everything a service station should be,can’t wait to be back
terrible , worse food i have eaten in a while half a cup of coffee when we complained we got the cups topped up but it was stone cold we gave up and left, you should not have children running a business !
Exceptional service from Josh. Outstanding coffee fantastic sandwich speedy delivery absolute beast on the till cannot fault the man. You could look long and hard for the rest of the year and you’d not find a better barista!Wheelchair accessibility: Kushty.