I ordered one tea and a slice of lemon drizzle cake, the cake was so dry that when I put my fork into it , it wouldn't go through the lemon was dry and crusty absolutely awful.
Wilf Williams
Popped in for lunch and a coffee, and it was very quiet, so I looked forward to a relaxing coffee and a light lunch. I ordered a cappuccino and a tuna melt panini. The coffee was made quick enough, and the barisita was polite and pleasant. At the till I paid for my coffee and panini and another member of staff took payment then whispered to confirm a panini. I took my coffee, found a seat, and then sat down for about 15 minutes before my panini arrived. I mean, it only needed taking out of a sealed wrapping and placing in a panni press, lol. Then came the taste experience, the ciabbata was dry and was similar to corrugated cardboard, and the so called tuna filling was thin and lacking in any flavour, they should rename this dish to cardboard tuna with a hint of tuna, sorry a very small hint of tuna. Now I would like to state that this food looks prepacked so maybe it isn't made in house. But please take a look at the quality of your supplied goods. I will not be using this place again.
Elisabeth Cheshire
Wheelchair accessibility: Lift
Tom Jones
If carlsberg did coffee shops the one in malmesbury would be it. I travel 20 miles to have a coffee here, with a choice of different
harrietgreg
Was initially served by a lady who was abrupt and could tell she didn’t want to be there. Ordered a deluxe hot chocolate with hardly any chocolate in, just warm milk with cream on top. The coffee cake was stale and the noise from the chiller was off putting. Really need to sort out their staff with their customer service and their cakes. Also there is no disabled access, so a couple of customers were turned away as they couldn’t get in. Only saving grace was the coffee was nice.
Rebecca Smith
Tried to get in, and 1 of the 2 doors was locked with a member of staff stood in front of it.Had to battle in the door with my pram past them while they were sticking a picture on the door, without moving or even acknowledging our presence other than to enter our conversation say we can use the lift if we want. The lift door had an A board in the way so couldn't open enough to get in it, staff member still standing sticking pretty things on the door so we had to move it out of the way to use. I assume they weren't expecting any actual wheelchair users that day?None of the promotional drinks are priced, they charge however much the additional extras come to. Which is fine, but it would be better if the price was just up there like it is for everything else.The cakes are massively expensive for what you get.The latte art was amazing, and the drinks were lovely. I'm sure they will continue to receive plenty of custom as there's not exactly much competition, but unfortunately, i won't return in a hurry.Wheelchair accessibility: There is a lift with a motorised door. Perfect when they don't put their promotional signs in the way of access.
Len Lewis
Comfortable and lovely ambience. Quick service and reasonably priced
Rupert Ladds
Great coffee and a relaxing sunday
AMAL TOM
The ambiance of the place is amazing.Food is ok.
PFreegard
Dear Coffee#1 Head Office, the noisy chilled cabinet at your Malmesbury outlet is really getting on both mine and other customers nerves. It’s making a horrible loud rattling noise that drowns out both the chilled music and makes it difficult to hold a conversation. It’s been like this for ages . Your helpful and friendly staff have tried to get it fixed for months with no success. PLEASE replace it urgently!!
Coffee good but absolutely spoilt by a lady server. The man served was good but the woman had her dog on a chair, didn't want to work and when she did she made such an enormous noise doing the washing of dishes that we had to leave, it was so loud and aggressive. Stay away
Philip P
Had been recommended to try the flat white and Portuguese custard tart by our friends and I have to say both were exceptional. Service from barista was exemplary. Will definitely be returning.
vintageismyvice
Thanks to the most amazing barista Niamh, this visit to Coffee #1 literally turned my day around. The kindness, compassion and level of service Niamh provided went well above any i have ever experienced in 25 years in hospitality, and her behaviour towards me and my little girl provided a memory that will stay with me for a lifetime. Thank you Niamh for literally making a difference just by being you. Coffee #1 are VERY lucky to have you.
Flyer62264468009
Spent a pleasant few minutes admiring the decor while the staff ignored us and did important work like checking their mobile phones. Service was, when it happened, initially abrupt and unwelcoming although it did improve a bit later. Lots of uncleared tables although, to be fair, there was a steady stream of customers. Good coffee, though.
Richard Poole
Nice clean and tidy place with a great variety of drinks and cakes. Staff are really friendly.
I ordered one tea and a slice of lemon drizzle cake, the cake was so dry that when I put my fork into it , it wouldn't go through the lemon was dry and crusty absolutely awful.
Popped in for lunch and a coffee, and it was very quiet, so I looked forward to a relaxing coffee and a light lunch. I ordered a cappuccino and a tuna melt panini. The coffee was made quick enough, and the barisita was polite and pleasant. At the till I paid for my coffee and panini and another member of staff took payment then whispered to confirm a panini. I took my coffee, found a seat, and then sat down for about 15 minutes before my panini arrived. I mean, it only needed taking out of a sealed wrapping and placing in a panni press, lol. Then came the taste experience, the ciabbata was dry and was similar to corrugated cardboard, and the so called tuna filling was thin and lacking in any flavour, they should rename this dish to cardboard tuna with a hint of tuna, sorry a very small hint of tuna. Now I would like to state that this food looks prepacked so maybe it isn't made in house. But please take a look at the quality of your supplied goods. I will not be using this place again.
Wheelchair accessibility: Lift
If carlsberg did coffee shops the one in malmesbury would be it. I travel 20 miles to have a coffee here, with a choice of different
Was initially served by a lady who was abrupt and could tell she didn’t want to be there. Ordered a deluxe hot chocolate with hardly any chocolate in, just warm milk with cream on top. The coffee cake was stale and the noise from the chiller was off putting. Really need to sort out their staff with their customer service and their cakes. Also there is no disabled access, so a couple of customers were turned away as they couldn’t get in. Only saving grace was the coffee was nice.
Tried to get in, and 1 of the 2 doors was locked with a member of staff stood in front of it.Had to battle in the door with my pram past them while they were sticking a picture on the door, without moving or even acknowledging our presence other than to enter our conversation say we can use the lift if we want. The lift door had an A board in the way so couldn't open enough to get in it, staff member still standing sticking pretty things on the door so we had to move it out of the way to use. I assume they weren't expecting any actual wheelchair users that day?None of the promotional drinks are priced, they charge however much the additional extras come to. Which is fine, but it would be better if the price was just up there like it is for everything else.The cakes are massively expensive for what you get.The latte art was amazing, and the drinks were lovely. I'm sure they will continue to receive plenty of custom as there's not exactly much competition, but unfortunately, i won't return in a hurry.Wheelchair accessibility: There is a lift with a motorised door. Perfect when they don't put their promotional signs in the way of access.
Comfortable and lovely ambience. Quick service and reasonably priced
Great coffee and a relaxing sunday
The ambiance of the place is amazing.Food is ok.
Dear Coffee#1 Head Office, the noisy chilled cabinet at your Malmesbury outlet is really getting on both mine and other customers nerves. It’s making a horrible loud rattling noise that drowns out both the chilled music and makes it difficult to hold a conversation. It’s been like this for ages . Your helpful and friendly staff have tried to get it fixed for months with no success. PLEASE replace it urgently!!
Restaurantji Recommends
Coffee good but absolutely spoilt by a lady server. The man served was good but the woman had her dog on a chair, didn't want to work and when she did she made such an enormous noise doing the washing of dishes that we had to leave, it was so loud and aggressive. Stay away
Had been recommended to try the flat white and Portuguese custard tart by our friends and I have to say both were exceptional. Service from barista was exemplary. Will definitely be returning.
Thanks to the most amazing barista Niamh, this visit to Coffee #1 literally turned my day around. The kindness, compassion and level of service Niamh provided went well above any i have ever experienced in 25 years in hospitality, and her behaviour towards me and my little girl provided a memory that will stay with me for a lifetime. Thank you Niamh for literally making a difference just by being you. Coffee #1 are VERY lucky to have you.
Spent a pleasant few minutes admiring the decor while the staff ignored us and did important work like checking their mobile phones. Service was, when it happened, initially abrupt and unwelcoming although it did improve a bit later. Lots of uncleared tables although, to be fair, there was a steady stream of customers. Good coffee, though.
Nice clean and tidy place with a great variety of drinks and cakes. Staff are really friendly.