3 times I have given them the benefit of the doubt and each time massive wait, missed items and stone cold pizza. Just get a rude answer on the end of the phone when you try and call in. Really dreadful, hope someone from Papa Johns actually reads this. To everyone else be warned. Better local
Kelly Plummer
Absolutely terrible customer service, 2hrs 36 mins for 2 x pizza and 2 x sides. I rang after waiting 2hrs to get told that's the way it goes...£60 order which was luke warm on arrival. No more custom from me. The only best thing was the polite and apologetic delivery
Keith Frampton
The pizza was not what I ordered1 of the sides was missing 2 bits of chickenThe other sides was missing the dipThe pizza was, according to the tracker, in transit for around 35 minutes (the place is a 10 minute drive on a bad day). So, it was luke warm on arrival.But, the tracker isn't a tracker, it says the pizza is with you after a set amount of time (it's happened enough that I know that now)If it was the first time or a rare thing, I'd just not worry about it too much, maybe they were having a bad night, but the last 3 times I've ordered, at least 2 or more of the same things have happened.I've gone out of my way to write a review, that's how bad it was. I normally only write good reviews for big thingsThis has basically made me think take out isn't worth it any more, it's extremely overpriced and woefully disappointing
rthomas3403
Amazing customer service! Did above and beyond! Thanks for the great experience and will Order from them again
M A
Food is good as usual, but they forget dips that are ordered so regularly that it can't just be a coincidence, more like an easy way to make a quid without doing anything. Store manager is useless and won't refund anything.
Collette Harvey
After a very troubling start to our takeaway this evening, ordered the food at 1926 online to have 3 confirmation emails sent over got I contact with them over the phone to find that they are having problems with the online service at the moment! After several calls we managed to get hold of the manager clare I believe who went above and beyond to help and recitfied the issue absolutely lovely lady she is definitely a credit to your company!!! We did eventually get our food at around 2115 due to the issues which can't be helped we now have 3 very full children thank you!
Christopher Bunn (Bunn)
Service was 10/10! Although we were slightly outside delivery area at Brokerswood holiday park they helped us with delivery; will be using again. Great teamwork
ysabel eida
Helpful staff and lovely food. My food got delivered very quickly by a lovely young lady. Definitely recommend if you’re wanting a nice meal at home with the family! ❤️
Debbie C
I’ve never had a pizza so greasy! The dips ordered were disgusting just like margarine no garlic flavour at all! Will not be ordering again!
Road06054119417
Visited Papa Johns for the first time Saturday evening quite late, past 10 and was greeted by a surprisingly helpful young lady. I couldn’t decide and she told us not to rush putting us under no pressure to take our order. When I decided not to bother as I wasn’t that hungry, she talked me into making a small section of my husbands pizza suitable for me, I am a vegetarian so his meat and spicy wasn’t suitable. She suggested it first and I declined, then she offered a second time. Thank you so much for making the effort, I really enjoyed it. This gives me hope, so many times I have been served by workers that really can’t be bothered. She made the effort to be helpful, and was kind and caring. I will definitely be back in again. Thank you again!
Me and my partner recieved excellent service the other night from Claire, the poor girl was working all on her own yet still managed to interact with us. I think it's disgusting and dangerous to make a young girl work in this shop all by herself late at night. In comparison to domino's where they have at least 3 to 4 members of staff!!! Papa John's pizza needs to do something before something bad happens!!! Thank you Claire you were brilliant.
louise rose
Great value for money and pizzas always very tasty!
Gaza Saunders
Delivery on time and really good food overall
Moe doreth
Fast delivery and very good pizzas!
Katie Sutherland
Order status was updated to delivered 45 minutes before it arrived, by which time it was obviously cold. Called the restaurant and was given an email address to contact for a full refund; customer services ignored my request and sent me a code for a free pizza with my next order. Two weeks later and my emails sent since asking for the refund as promised by the restaurant have all been ignored. The pizza isn't even that good when it's hot so I'd recommend steering well clear of this place.
3 times I have given them the benefit of the doubt and each time massive wait, missed items and stone cold pizza. Just get a rude answer on the end of the phone when you try and call in. Really dreadful, hope someone from Papa Johns actually reads this. To everyone else be warned. Better local
Absolutely terrible customer service, 2hrs 36 mins for 2 x pizza and 2 x sides. I rang after waiting 2hrs to get told that's the way it goes...£60 order which was luke warm on arrival. No more custom from me. The only best thing was the polite and apologetic delivery
The pizza was not what I ordered1 of the sides was missing 2 bits of chickenThe other sides was missing the dipThe pizza was, according to the tracker, in transit for around 35 minutes (the place is a 10 minute drive on a bad day). So, it was luke warm on arrival.But, the tracker isn't a tracker, it says the pizza is with you after a set amount of time (it's happened enough that I know that now)If it was the first time or a rare thing, I'd just not worry about it too much, maybe they were having a bad night, but the last 3 times I've ordered, at least 2 or more of the same things have happened.I've gone out of my way to write a review, that's how bad it was. I normally only write good reviews for big thingsThis has basically made me think take out isn't worth it any more, it's extremely overpriced and woefully disappointing
Amazing customer service! Did above and beyond! Thanks for the great experience and will Order from them again
Food is good as usual, but they forget dips that are ordered so regularly that it can't just be a coincidence, more like an easy way to make a quid without doing anything. Store manager is useless and won't refund anything.
After a very troubling start to our takeaway this evening, ordered the food at 1926 online to have 3 confirmation emails sent over got I contact with them over the phone to find that they are having problems with the online service at the moment! After several calls we managed to get hold of the manager clare I believe who went above and beyond to help and recitfied the issue absolutely lovely lady she is definitely a credit to your company!!! We did eventually get our food at around 2115 due to the issues which can't be helped we now have 3 very full children thank you!
Service was 10/10! Although we were slightly outside delivery area at Brokerswood holiday park they helped us with delivery; will be using again. Great teamwork
Helpful staff and lovely food. My food got delivered very quickly by a lovely young lady. Definitely recommend if you’re wanting a nice meal at home with the family! ❤️
I’ve never had a pizza so greasy! The dips ordered were disgusting just like margarine no garlic flavour at all! Will not be ordering again!
Visited Papa Johns for the first time Saturday evening quite late, past 10 and was greeted by a surprisingly helpful young lady. I couldn’t decide and she told us not to rush putting us under no pressure to take our order. When I decided not to bother as I wasn’t that hungry, she talked me into making a small section of my husbands pizza suitable for me, I am a vegetarian so his meat and spicy wasn’t suitable. She suggested it first and I declined, then she offered a second time. Thank you so much for making the effort, I really enjoyed it. This gives me hope, so many times I have been served by workers that really can’t be bothered. She made the effort to be helpful, and was kind and caring. I will definitely be back in again. Thank you again!
Restaurantji Recommends
Me and my partner recieved excellent service the other night from Claire, the poor girl was working all on her own yet still managed to interact with us. I think it's disgusting and dangerous to make a young girl work in this shop all by herself late at night. In comparison to domino's where they have at least 3 to 4 members of staff!!! Papa John's pizza needs to do something before something bad happens!!! Thank you Claire you were brilliant.
Great value for money and pizzas always very tasty!
Delivery on time and really good food overall
Fast delivery and very good pizzas!
Order status was updated to delivered 45 minutes before it arrived, by which time it was obviously cold. Called the restaurant and was given an email address to contact for a full refund; customer services ignored my request and sent me a code for a free pizza with my next order. Two weeks later and my emails sent since asking for the refund as promised by the restaurant have all been ignored. The pizza isn't even that good when it's hot so I'd recommend steering well clear of this place.