Hi went to order something and thr staff are clueless and no offence no customer service and I decided to tell them about my autism and was laughed at me because iam trying to put it in there through but have some human sympathy but it's shows the lack of understanding I felt disappointed never will go or recommend this will be on social media including tiktok
Emily Ford
I never like to give bad reviews, but this place is shocking. It’s filthy, dirty and looks like it’s in real need of a shake up. All of the tables were dirty, the floors were covered in spilt food and drink, and the ceiling was covered in cobwebs.I was very disappointed with my drink - I was actually very ill after drinking it!I believe they may have either given me oat milk (unprompted, and I would never drink it as I’m celiac!) or the milk was off! Very unsettling either way - also, my drink didn’t taste that great anyway.I won’t fault the staff or baristas for their customer service, as they were really friendly and nice. I don’t want to point the finger of blame at anyone, but something does need to be done about this place :(
Angelika Horemska
I pop with my family for cup of coffee we want to seat inside, it was 5 o’clock - Costa close at 6 , we didn’t been asked if we want take away , when I told barista we want to seat in she said that we can drink inside but she did in take away paper cups , unbelievable- clearly I want to drink nice cup of coffee in glass mug no take away paper cup and clearly I wasn’t happy but she didn’t give me a choice- looks like staff don’t want to have much job after close. Not recommend!
pinky skys
Not only did a medium hot chocolate (priced £3.75) cost us as additional £1 for 3 pathetic marshmallows and tasteless cream which couldn’t settle on the drink and it’s all stuck to the lip of the take away cup, but it also tastes very bland and not as all worth the almost £5 for it. What a waste of a good morning.
Tez M
I went to this costa this morning, there where no lids for takeaway cups and no glass cups due to broken dishwasher, this is not my first complaint for this particular store. Ever since the previous manager and some of the team members left it has gone down hill awfully. The only saving grace is a heavily pregnant young lady that had been there for a good few years but yet is left to deal with this new awful management, I had to stick up for her as other members of the public where taking there anger out on her, when it is obviously down to the awful management, who I rarely see for some unknown reason. This is the last time myself and friends will attend this costa, I'd rather drive to the new morrisons costa. Shocking
David Bayliss
Popped in on Sunday 12th November (Remembrance day) and at 11am not one member of staff recognised the 2 minutes silence and more disgusting was that not one customer respected the 2 minutes either. Bromsgrove is a town that always honours those that lost there lives so we could live the freedom that we do. The lack of respect is awful. Unlike Coffee 2 which is 2 doors down theyve always acknowledge the 2 minutes silence. That's the last time I'll use Costa Coffee Bromsgrove.USE COFFEE 2 FOLKS , MUCH BETTER FOOD AND DRINK AND EXCELLENT STAFF.
VileVibe
I stopped by this morning to grab a quick coffee on the way to work. Lovely barista who served me was obviously quite heavily pregnant seemed too be working alone and very busy. I do not know what sort of management would allow this but its a disgrace. Hats off to the barista, shame on the store.
Susan Burton
I tried the new take away frap from Bromsgrove Costa, very disappointed it hadn't been blended long enough so had lumps of ice in it, which made it hard to drink plus they were out of stock of the toppings that go on the cream, plus the cream looked like it had curdled overall not nice, and certainly not worth £4.30 . Bring back the toffee popcorn frap that was lovely.
Lew Hitchen
Fly infestation so flies on food. Staff didn’t seem concerned.
Martin Ladbrooke
Closed all the time. Since Sue left its gone to pot.
Visited today had a latte service very slow and unfriendly wasn't given a spoon or napkin place was very inviting and unkempt I am shocked at how the place has deteriorated as I used to visit very often used to be lovely place to sit and enjoy a drink or lunch such a shame will be going elsewhere where the service is better and less expensive
Gary Hill
I’ve been a great fan of Costa for several years. However, over the last 12 months I’ve been increasing disappointed with the service and quality. It’s not just this shop I’ve experienced the same issues any other places. It’s the basics which makes it even more annoying. Issues could be corrected with staff training and employing people who actually want to be there. My experience is a real mixed bag in Bromsgrove. Pot luck as some are great and some are not.
Norman L
Me & my husband went to costa bromsgrove today for lunch &coffee. Well I can honestly say its the worst costa we ever been in,dirty and run down,The staff are miserable, I asked the lad who was working there if he could clean the table, which I’d already had asked the girl who was working with him if she could do it, but didn’t even bother too come over.they had no cup or mugs no plates. So my toastie come in a bag which made it very greasy. So I left that and my coffee on the dirty table. The lad had long black hair not tied back. He was more bothered about filling his face round by the microwave, and didn’t even wash his hands after having them all round his mouth, straight to the next customer. I wouldn’t recommend this place to anyone. Disgusting ?
Mark Taylor
Staff are always very polite & efficient
Frederick Kell
Reasonable service and atmosphere only had a drink but was very nice. Nice and cool inside!
Hi went to order something and thr staff are clueless and no offence no customer service and I decided to tell them about my autism and was laughed at me because iam trying to put it in there through but have some human sympathy but it's shows the lack of understanding I felt disappointed never will go or recommend this will be on social media including tiktok
I never like to give bad reviews, but this place is shocking. It’s filthy, dirty and looks like it’s in real need of a shake up. All of the tables were dirty, the floors were covered in spilt food and drink, and the ceiling was covered in cobwebs.I was very disappointed with my drink - I was actually very ill after drinking it!I believe they may have either given me oat milk (unprompted, and I would never drink it as I’m celiac!) or the milk was off! Very unsettling either way - also, my drink didn’t taste that great anyway.I won’t fault the staff or baristas for their customer service, as they were really friendly and nice. I don’t want to point the finger of blame at anyone, but something does need to be done about this place :(
I pop with my family for cup of coffee we want to seat inside, it was 5 o’clock - Costa close at 6 , we didn’t been asked if we want take away , when I told barista we want to seat in she said that we can drink inside but she did in take away paper cups , unbelievable- clearly I want to drink nice cup of coffee in glass mug no take away paper cup and clearly I wasn’t happy but she didn’t give me a choice- looks like staff don’t want to have much job after close. Not recommend!
Not only did a medium hot chocolate (priced £3.75) cost us as additional £1 for 3 pathetic marshmallows and tasteless cream which couldn’t settle on the drink and it’s all stuck to the lip of the take away cup, but it also tastes very bland and not as all worth the almost £5 for it. What a waste of a good morning.
I went to this costa this morning, there where no lids for takeaway cups and no glass cups due to broken dishwasher, this is not my first complaint for this particular store. Ever since the previous manager and some of the team members left it has gone down hill awfully. The only saving grace is a heavily pregnant young lady that had been there for a good few years but yet is left to deal with this new awful management, I had to stick up for her as other members of the public where taking there anger out on her, when it is obviously down to the awful management, who I rarely see for some unknown reason. This is the last time myself and friends will attend this costa, I'd rather drive to the new morrisons costa. Shocking
Popped in on Sunday 12th November (Remembrance day) and at 11am not one member of staff recognised the 2 minutes silence and more disgusting was that not one customer respected the 2 minutes either. Bromsgrove is a town that always honours those that lost there lives so we could live the freedom that we do. The lack of respect is awful. Unlike Coffee 2 which is 2 doors down theyve always acknowledge the 2 minutes silence. That's the last time I'll use Costa Coffee Bromsgrove.USE COFFEE 2 FOLKS , MUCH BETTER FOOD AND DRINK AND EXCELLENT STAFF.
I stopped by this morning to grab a quick coffee on the way to work. Lovely barista who served me was obviously quite heavily pregnant seemed too be working alone and very busy. I do not know what sort of management would allow this but its a disgrace. Hats off to the barista, shame on the store.
I tried the new take away frap from Bromsgrove Costa, very disappointed it hadn't been blended long enough so had lumps of ice in it, which made it hard to drink plus they were out of stock of the toppings that go on the cream, plus the cream looked like it had curdled overall not nice, and certainly not worth £4.30 . Bring back the toffee popcorn frap that was lovely.
Fly infestation so flies on food. Staff didn’t seem concerned.
Closed all the time. Since Sue left its gone to pot.
Restaurantji Recommends
Visited today had a latte service very slow and unfriendly wasn't given a spoon or napkin place was very inviting and unkempt I am shocked at how the place has deteriorated as I used to visit very often used to be lovely place to sit and enjoy a drink or lunch such a shame will be going elsewhere where the service is better and less expensive
I’ve been a great fan of Costa for several years. However, over the last 12 months I’ve been increasing disappointed with the service and quality. It’s not just this shop I’ve experienced the same issues any other places. It’s the basics which makes it even more annoying. Issues could be corrected with staff training and employing people who actually want to be there. My experience is a real mixed bag in Bromsgrove. Pot luck as some are great and some are not.
Me & my husband went to costa bromsgrove today for lunch &coffee. Well I can honestly say its the worst costa we ever been in,dirty and run down,The staff are miserable, I asked the lad who was working there if he could clean the table, which I’d already had asked the girl who was working with him if she could do it, but didn’t even bother too come over.they had no cup or mugs no plates. So my toastie come in a bag which made it very greasy. So I left that and my coffee on the dirty table. The lad had long black hair not tied back. He was more bothered about filling his face round by the microwave, and didn’t even wash his hands after having them all round his mouth, straight to the next customer. I wouldn’t recommend this place to anyone. Disgusting ?
Staff are always very polite & efficient
Reasonable service and atmosphere only had a drink but was very nice. Nice and cool inside!