I was driven to Domino's by a friend and we parked in the car park stating customer parking. I went in and ordered pizzas and told the lad who took my order I would stand outside but near the door due to having a rasping cough. I asked him to give me a nod when pizzas were ready. After nearly 40 minutes of waiting I went in to be handed two boxes that I think had been stood a while.. not piping hot. To rub salt in it transpires that if you are in that carp park in excess of 15 minutes you get ticketed. £60 to be precise. I have spoken to the manager and he was no help whatsoever. He wouldn't even give me the contact details for their head office. Will never set foot in there again! Be mindful of how long they take to fulfil your orders or you might get a shock through the post!
Graham Whitburn
Delivery was forty minutes late, cold and both sides were incorrect to my order.Then I call to get the problem sorted out and they repeatedly hung up on me.
angelwings59
Disgusting food and staff. Ordered thin crust pepperoni I got burnt pepperoni pizza with so little cheese it was burnt also. Phoned up and was told by Kira that’s how they are made, and I could not have a replacement or refund. what?????? Had thin crust all my live but this was burnt offerings. Dominoes you will be closing up at this rate , over £30 I spent last night for burn rubbish and you need to stop skimping on the cheese. Staff need customer care training. Suffice to say that’s the last money you get from me.
Travel48164301545
Absolutely disgusting !!!! My pepperoni pizza was burnt to a crisp. Phoned up to complain and was told by Kira that’s the way thin crust comes. I have eaten thin crust pizza my whole life but this was burnt even pepperoni was burnt. She refused to take the pizza back and give me something else. Her customer care was zero, attitude at its best. Dominoes you need to get your act together and your attitude staff.
Rahul saini
Good store, Great taste and staff is very
Dgl12345
Worst customer service ever, from people who clearly don’t care about customers. Food was ordered but delivered far outside of the agreed time slot. This was a minor annoyance but in compensation for having to eat cold pizza we were offered some cookies. We accepted but when these did not arrive within 90mins we called the droitwich branch to be informed by the “manager” that they had decided to not honour the offer. No attempt was made to inform us of this decision so we were left to await an order which would never arrive. Calls to the branch were handled with rudeness (putting phone down on me) with subsequent calls unanswered. This is awful, making a minor issue into something much worse. I have previously ordered from this branch on behalf of myself and a number of sporting associations in the area, but will not be back. The agent we spoke to, commented that the manager had instructed this awful customer service, but also went into explain that they were the manager. This branch is clearly run by incompetent managers who regard customers with distain. Avoid.
Programme Controller
Domino's pizza is a great takeout/delivery place for Pizza and some other Italian foods put I personally thought it was a bit too expensive. Their menu was great don't get me wrong I have had better tasting pizzas from cheaper takeaways. There menu offers people the choice to build there own pizza and that's good. So overall good place but a bit too expensive
Tara Davis
Ordered through the app at 4:50 but 5:20 is was at my house. Pizza wasn’t cooked.Chicken pieces were slimy and chewy and half were missing out of the box.No sauces included with my meal.The only good thing about it was the bottle of coke that arrived cold.I’d rather wait an extra 20 minutes/half hour and have edible food. It’s gone in the bin.
Annette Rabjohn
Shame on you for not assisting and being so rude and unhelpful to a potential customer with both gluten and lactose intolerance by refusing to put vegan cheese on a pizza with a gluten free base. How hard could that have been?? Phrases “jobs worth” and “the computer says no” come to mind.
Good standaard Domino's pizza, with customer parking.
Tom
Terrible, wait times are very long (usually about an hour) and they've got my order wrong on several ocassions.
Georgia Duggan
Ordered a £54 order and forgot the cookies, phoned up 3 times and spoke to multiple people who said they were sending them and 2 1/2 hours later, we’re still waiting
Doris Woo
I pre-ordered a pizza to collect in the evening. It was ready 35 minutes late, I had to wait inside packed full of customers, and I got a £60 parking ticket...for a £10 pizza.Complained to Domino's head office, who basically replied that they don't accept any responsibility for late orders.Domino's has no say over the car park, and the car park doesn't care that I overstayed because of Domino's slow service. Not giving either my business anymore.
am3n3
I pre-ordered a pizza to collect in the evening. It was ready 35 minutes late, I had to wait inside packed full of customers, and I got a £60 parking ticket...for a £10 pizza. Complained to Domino's head office, who basically replied that they don't accept any responsibility for late orders. Domino's has no say over the car park, and the car park doesn't care that I overstayed because of Domino's slow service. Not giving either my business anymore.
I was driven to Domino's by a friend and we parked in the car park stating customer parking. I went in and ordered pizzas and told the lad who took my order I would stand outside but near the door due to having a rasping cough. I asked him to give me a nod when pizzas were ready. After nearly 40 minutes of waiting I went in to be handed two boxes that I think had been stood a while.. not piping hot. To rub salt in it transpires that if you are in that carp park in excess of 15 minutes you get ticketed. £60 to be precise. I have spoken to the manager and he was no help whatsoever. He wouldn't even give me the contact details for their head office. Will never set foot in there again! Be mindful of how long they take to fulfil your orders or you might get a shock through the post!
Delivery was forty minutes late, cold and both sides were incorrect to my order.Then I call to get the problem sorted out and they repeatedly hung up on me.
Disgusting food and staff. Ordered thin crust pepperoni I got burnt pepperoni pizza with so little cheese it was burnt also. Phoned up and was told by Kira that’s how they are made, and I could not have a replacement or refund. what?????? Had thin crust all my live but this was burnt offerings. Dominoes you will be closing up at this rate , over £30 I spent last night for burn rubbish and you need to stop skimping on the cheese. Staff need customer care training. Suffice to say that’s the last money you get from me.
Absolutely disgusting !!!! My pepperoni pizza was burnt to a crisp. Phoned up to complain and was told by Kira that’s the way thin crust comes. I have eaten thin crust pizza my whole life but this was burnt even pepperoni was burnt. She refused to take the pizza back and give me something else. Her customer care was zero, attitude at its best. Dominoes you need to get your act together and your attitude staff.
Good store, Great taste and staff is very
Worst customer service ever, from people who clearly don’t care about customers. Food was ordered but delivered far outside of the agreed time slot. This was a minor annoyance but in compensation for having to eat cold pizza we were offered some cookies. We accepted but when these did not arrive within 90mins we called the droitwich branch to be informed by the “manager” that they had decided to not honour the offer. No attempt was made to inform us of this decision so we were left to await an order which would never arrive. Calls to the branch were handled with rudeness (putting phone down on me) with subsequent calls unanswered. This is awful, making a minor issue into something much worse. I have previously ordered from this branch on behalf of myself and a number of sporting associations in the area, but will not be back. The agent we spoke to, commented that the manager had instructed this awful customer service, but also went into explain that they were the manager. This branch is clearly run by incompetent managers who regard customers with distain. Avoid.
Domino's pizza is a great takeout/delivery place for Pizza and some other Italian foods put I personally thought it was a bit too expensive. Their menu was great don't get me wrong I have had better tasting pizzas from cheaper takeaways. There menu offers people the choice to build there own pizza and that's good. So overall good place but a bit too expensive
Ordered through the app at 4:50 but 5:20 is was at my house. Pizza wasn’t cooked.Chicken pieces were slimy and chewy and half were missing out of the box.No sauces included with my meal.The only good thing about it was the bottle of coke that arrived cold.I’d rather wait an extra 20 minutes/half hour and have edible food. It’s gone in the bin.
Shame on you for not assisting and being so rude and unhelpful to a potential customer with both gluten and lactose intolerance by refusing to put vegan cheese on a pizza with a gluten free base. How hard could that have been?? Phrases “jobs worth” and “the computer says no” come to mind.
Amazing work by their staff
Restaurantji Recommends
Good standaard Domino's pizza, with customer parking.
Terrible, wait times are very long (usually about an hour) and they've got my order wrong on several ocassions.
Ordered a £54 order and forgot the cookies, phoned up 3 times and spoke to multiple people who said they were sending them and 2 1/2 hours later, we’re still waiting
I pre-ordered a pizza to collect in the evening. It was ready 35 minutes late, I had to wait inside packed full of customers, and I got a £60 parking ticket...for a £10 pizza.Complained to Domino's head office, who basically replied that they don't accept any responsibility for late orders.Domino's has no say over the car park, and the car park doesn't care that I overstayed because of Domino's slow service. Not giving either my business anymore.
I pre-ordered a pizza to collect in the evening. It was ready 35 minutes late, I had to wait inside packed full of customers, and I got a £60 parking ticket...for a £10 pizza. Complained to Domino's head office, who basically replied that they don't accept any responsibility for late orders. Domino's has no say over the car park, and the car park doesn't care that I overstayed because of Domino's slow service. Not giving either my business anymore.