After Christmas family meal, I felt like the meals were thrown together 4 fish and chips the size of each fish was laughable from large to very small. My burger bun was soggy and my sister too and the salad. You had to hunt down a small piece of tomatoe and cucumber in the dark green hard lettuce. Shame because the last time we went, it was good The toilets were a disgrace one the water was running constantly, one had no toilet seat and the other needed cleaning ?Don't let your standards drop ?
Lou
Nice place for a stop off and is nice inside. Had a simple meal but the chips were abit undercooked and cold in the middle, very expensive for not great quality food.
Phil G
We had a few breakfasts and 2 dinners there - the food was good, no complaints. Beefeater breakfasts are standard and good portion sizes and value for money. Dinner was good too although a prawn dish only had 4 prawns in it for £18 - so a bit disappointed and a few dishes were off the menu as they had run out of them, which was a shame. However a special call out to Ryan who was brilliant and he got my steak cooked to perfection (as I like it) and looked after us well. The restaurant itself is a bit dated and needs a refresh without long.
Rjwlincs
We went here for a pre-Christmas meet up with the family - had a lovely stay in the hotel but the service at dinner and the following morning from the restaurant team was above what we expected. Thank you all for looking after us all
Diane W
We did Boxing Day here and it was good and a place we do go to a few times a year, all staff were kind and considerate, would advise them though one thing to make sure advance paid bookings for special days are recorded then no mix up when paying, so only to pay for drinks or extras on the day, just lucky I had kept receipt in car, all in all though a pleasant experience and they serve the Premier Inn guests well
Z3146AFcraigl
Good food and great service at a very busy time. Lisa was fantastic. Good value for money and family friendly!
Michael Berliner
Beefeater and Premier Inn market a totally inaccurate ‘food to your room’ combined offering. Firstly you have to order in the restaurant. Turned out the pricing in the hotel room was wrong, more expensive on arrival. Had to exchange one of our puddings as was unavailable when ordering. Was told it would be ready in 15-20 mins. Was told after 20 mins it was nearly ready, plating up. After 35 mins I was told the replacement pudding I ordered was also unavailable, and it turned out they thought we were eating in the restaurant. It then became clear that they don’t have any actual takeaway option. The food wasn’t being bagged up, I had to carry each plate individually back to the hotel, which was totally unfeasible without 3 or 4 return trips, I was ferrying on my own and it was a long walk. By this point the food (apart from the unavailable pudding) had been sitting around 20 mins on the pass going dry so I cancelled and we went to KFC instead which was fast and cheaper. Probably higher quality too given the cheap canteen appearance of food in the Beefeater. Total waste of time. I hadn’t been to Beefeater since I was a kid and will not be returning.
Iulia Moldovan
The table was sticky, the dishes had clear signs of not being washed properly. When I asked for tissues, as I had just one and I needed an EXTRA one, I was told “but you already HAVE one on the table”.Service is very bad. Just because we’re tourists, or they thought we’re immigrants, we were treated differently. Service was very slow and bad for us, but for others which came later than us, was perfect. Food was on time, no waiting… whatever.The pancakes were the bought for sure from Lidl and then refrigerated and then warmed up for us, because they were crumbly. This is what happens to dough after you refrigerate it. And they were dry AF.
Janine Lovatt
Have never received such poor service from the off. No welcome, no eye contact, no smiles, it was like robots were working, they definitely need a training course on how to treat customers, can't believe no-one is monitoring this from a head office perspective! We waited nearly 45 minutes for our meals to arrive, the lasagne was burnt and the fish way over cooked, we didn't bother to complain as we didn't want to wait another 45 minutes for a new meal to arrive. Would suggest a overhaul of staff training ! Manager clearing tables, banging and slamming glasses and cutlery, not a good experience at all.Vegetarian options: Probably wouldn't recommend any of it to be honest
Sue
Bit confusing when on a meal deal with Premier Inn you had to work out from separate menubthe extra prices for certain meal and which was which. The waitress we had was brilliant and helpful and really pleasant. Getting the tin pineapple for us the next evening to have with the Gammon .
Not the most welcoming by staff. Didn't seat me for 6 or 7 minutes. When ordered, there were no beef burgers, then no rib-eye. Settled for battered cod and chips which was surprisingly good. Staff were friendly on the whole.
Carl Ford
Absolutely terrible the woman serving breakfast was so rude it made you feel like walking out and not eating I know they’re short staffed but if she can’t cope she needs another line of work. She shouldn’t be speaking to people like she did this morning when they go in for breakfast to start their day.
Paul Sear
Got fish and chips, pity the fish was actually nice but the battery was soggy , couldn't work out what it should be, nothing like picture. The service was slow, nothing to do with server, clearly understaffed for size of
Reid Media Ltd
I don't think the manager/staff have any pride in this pub. Toilets smell and disabled was blocked (this was when it opened). Floors were filthy, saw a guy hoovering before it was open but he missed most of the carpet. The manager didn't smile once and was quite miserable and when we hadn't booked and asked for a table she made us feel like we were an inconvenience and like she was doing us a favour, even though the pub was half empty when we left. Food was warm and not hot. One of the children's meals was overcooked but we didn't say anything (although it's our fault we didn't). Server didn't really seem like she wanted to be there. Whole place needs a repaint and a good clean. I never leave bad reviews but Im hoping this helps them make some changes! Won't return.
Jacob De Bruyne
Awful service and food quality. Staff were miserable from the off. We had booked a table for 7 people but no table had been made up for our arrival. They pushed two tables together with two of us sat in the walkway, blocking a fire exit. My steak arrived raw, with the rest of my food being cold. The rest of our party were very disappointed with their meals. Our family meal was ruined. The neglect Beefeater has for this restaurant is clear as soon as you walk through the door, atmosphere, ambience, staff morale and food quality. A real shame.
After Christmas family meal, I felt like the meals were thrown together 4 fish and chips the size of each fish was laughable from large to very small. My burger bun was soggy and my sister too and the salad. You had to hunt down a small piece of tomatoe and cucumber in the dark green hard lettuce. Shame because the last time we went, it was good The toilets were a disgrace one the water was running constantly, one had no toilet seat and the other needed cleaning ?Don't let your standards drop ?
Nice place for a stop off and is nice inside. Had a simple meal but the chips were abit undercooked and cold in the middle, very expensive for not great quality food.
We had a few breakfasts and 2 dinners there - the food was good, no complaints. Beefeater breakfasts are standard and good portion sizes and value for money. Dinner was good too although a prawn dish only had 4 prawns in it for £18 - so a bit disappointed and a few dishes were off the menu as they had run out of them, which was a shame. However a special call out to Ryan who was brilliant and he got my steak cooked to perfection (as I like it) and looked after us well. The restaurant itself is a bit dated and needs a refresh without long.
We went here for a pre-Christmas meet up with the family - had a lovely stay in the hotel but the service at dinner and the following morning from the restaurant team was above what we expected. Thank you all for looking after us all
We did Boxing Day here and it was good and a place we do go to a few times a year, all staff were kind and considerate, would advise them though one thing to make sure advance paid bookings for special days are recorded then no mix up when paying, so only to pay for drinks or extras on the day, just lucky I had kept receipt in car, all in all though a pleasant experience and they serve the Premier Inn guests well
Good food and great service at a very busy time. Lisa was fantastic. Good value for money and family friendly!
Beefeater and Premier Inn market a totally inaccurate ‘food to your room’ combined offering. Firstly you have to order in the restaurant. Turned out the pricing in the hotel room was wrong, more expensive on arrival. Had to exchange one of our puddings as was unavailable when ordering. Was told it would be ready in 15-20 mins. Was told after 20 mins it was nearly ready, plating up. After 35 mins I was told the replacement pudding I ordered was also unavailable, and it turned out they thought we were eating in the restaurant. It then became clear that they don’t have any actual takeaway option. The food wasn’t being bagged up, I had to carry each plate individually back to the hotel, which was totally unfeasible without 3 or 4 return trips, I was ferrying on my own and it was a long walk. By this point the food (apart from the unavailable pudding) had been sitting around 20 mins on the pass going dry so I cancelled and we went to KFC instead which was fast and cheaper. Probably higher quality too given the cheap canteen appearance of food in the Beefeater. Total waste of time. I hadn’t been to Beefeater since I was a kid and will not be returning.
The table was sticky, the dishes had clear signs of not being washed properly. When I asked for tissues, as I had just one and I needed an EXTRA one, I was told “but you already HAVE one on the table”.Service is very bad. Just because we’re tourists, or they thought we’re immigrants, we were treated differently. Service was very slow and bad for us, but for others which came later than us, was perfect. Food was on time, no waiting… whatever.The pancakes were the bought for sure from Lidl and then refrigerated and then warmed up for us, because they were crumbly. This is what happens to dough after you refrigerate it. And they were dry AF.
Have never received such poor service from the off. No welcome, no eye contact, no smiles, it was like robots were working, they definitely need a training course on how to treat customers, can't believe no-one is monitoring this from a head office perspective! We waited nearly 45 minutes for our meals to arrive, the lasagne was burnt and the fish way over cooked, we didn't bother to complain as we didn't want to wait another 45 minutes for a new meal to arrive. Would suggest a overhaul of staff training ! Manager clearing tables, banging and slamming glasses and cutlery, not a good experience at all.Vegetarian options: Probably wouldn't recommend any of it to be honest
Bit confusing when on a meal deal with Premier Inn you had to work out from separate menubthe extra prices for certain meal and which was which. The waitress we had was brilliant and helpful and really pleasant. Getting the tin pineapple for us the next evening to have with the Gammon .
Restaurantji Recommends
Not the most welcoming by staff. Didn't seat me for 6 or 7 minutes. When ordered, there were no beef burgers, then no rib-eye. Settled for battered cod and chips which was surprisingly good. Staff were friendly on the whole.
Absolutely terrible the woman serving breakfast was so rude it made you feel like walking out and not eating I know they’re short staffed but if she can’t cope she needs another line of work. She shouldn’t be speaking to people like she did this morning when they go in for breakfast to start their day.
Got fish and chips, pity the fish was actually nice but the battery was soggy , couldn't work out what it should be, nothing like picture. The service was slow, nothing to do with server, clearly understaffed for size of
I don't think the manager/staff have any pride in this pub. Toilets smell and disabled was blocked (this was when it opened). Floors were filthy, saw a guy hoovering before it was open but he missed most of the carpet. The manager didn't smile once and was quite miserable and when we hadn't booked and asked for a table she made us feel like we were an inconvenience and like she was doing us a favour, even though the pub was half empty when we left. Food was warm and not hot. One of the children's meals was overcooked but we didn't say anything (although it's our fault we didn't). Server didn't really seem like she wanted to be there. Whole place needs a repaint and a good clean. I never leave bad reviews but Im hoping this helps them make some changes! Won't return.
Awful service and food quality. Staff were miserable from the off. We had booked a table for 7 people but no table had been made up for our arrival. They pushed two tables together with two of us sat in the walkway, blocking a fire exit. My steak arrived raw, with the rest of my food being cold. The rest of our party were very disappointed with their meals. Our family meal was ruined. The neglect Beefeater has for this restaurant is clear as soon as you walk through the door, atmosphere, ambience, staff morale and food quality. A real shame.