Terrible, rude staff who need re-training. There is a woman called Alexandra working they're today 20/12/23 who was extremely rude and unprofessional. She shouted at me because I asked to use my road chef discount card and my app at the same time which I've done countless times with no issue. I've never been spoken to so badly by a member of staff and I'm very very angry and upset. She should not be working there and treating people like that
Daimonic Gundogs
3 behind counter and noone serving. Waited minutes and then left. Staff were giggling about about sorting cups. Only one member of staff were doing the drinks & serving which was annoying as caused delays.
ros anchors
Excellent coffee and brilliant friendly staff
L L
Lovely clean and well-stocked Costa. Staff were delightful and chatty, genuinely caring how they made our food and drinks. Can highly recommend!
Jamie
2 girls in the drive through literally incapable of making a drink correctly, been past here 3-4 times and every time it's either a cup of warm milk or a cup of cold milk, like they only know one of the ingredients - it baffles me how you can't follow instructions written in the wall(Ordered ice whip vanilla latte)
deborah haworth
Auto order screen not working so redirected direct to till. Order taken and payment made - but didn’t realise by the time we waited then collected drinks, that we hadn’t been given our cake! Too late by the time we were back in the motorway. V sad!!
Google user
Lovely clean and well-stocked Costa. Staff were delightful and chatty, genuinely caring how they made our food and drinks. Can highly recommend!
Stan Chaplin
Staff can’t cope. Gloomy. No chemistry.Five pound chocolate drink tasted like water.Scrimping on chocolate sauce / whipped cream.
Iain Cottingham
Usual Costa coffee. Was nice being able to drink outside in the sun.
Sue Reynolds
Coffee was lovely but the attitude of the man who served us definitely left a lot to be desired.
Friendly staff, tasty frappucino. Left my handbag by outside bench at Southound Costa, luckily someone sat opposite handed this into Costa and Duty Manager Stuart, drove my bag across to North bound Costa for me to collect. Very helpful. Went out of his way to return. Appreciated.
David D
Sunday 26th March and we we travelling along the M5 on our way from to Bolton back home to Seaton in Devon. We stopped at Strensham Service Station (South) for a pit stop break. We also took the opportunity to have a coffee at this Costa. It was a bit busy but that did not justify the slowest of service, the staff appeared to be more interested in chatting to themselves rather that serving customers. Eventually it was our turn to be served and we ordered two flat whites which were £4.10 each. The price was a bit of a surprise as we only paid £3.15 for the same drink in Blackpool, the day before. Appreciate that costs at Service Stations are a bit higher, but 95p on a cup of coffee was verging on rip off. Our coffees were prepared and served, no staff service awards to be given here, we found a place to sit. The table, although cleared was certainly not clean there were food crumbs and old drink stains dried on the table. Safe to say not seen a wet cloth in a good while. We were hopeful that the coffee would be good and worth it all. Sadly this was not the case, they were certainly lacking in heat and flavour. If we ever find ourselves travelling in this direction again, we won't be visiting here.
Del Hughes
Closed early with a que! Same thing happened with the shop aswell dunno wether there was a problem but staff just said no more orders and basically ushered us out the nooooobs! Propper annoyed all we came for was a costa!
Ben Harris
Closed early with a que! Same thing happened with the shop aswell dunno wether there was a problem but staff just said no more orders and basically ushered us out the nooooobs! Propper annoyed all we came for was a costa!
Richard Jones
Useless. Waited 10mins to get food heated, then they gave it to someone else without checking. Waited another 10mins to get it done again. Not great for a motorway service station when you want to get home.
Terrible, rude staff who need re-training. There is a woman called Alexandra working they're today 20/12/23 who was extremely rude and unprofessional. She shouted at me because I asked to use my road chef discount card and my app at the same time which I've done countless times with no issue. I've never been spoken to so badly by a member of staff and I'm very very angry and upset. She should not be working there and treating people like that
3 behind counter and noone serving. Waited minutes and then left. Staff were giggling about about sorting cups. Only one member of staff were doing the drinks & serving which was annoying as caused delays.
Excellent coffee and brilliant friendly staff
Lovely clean and well-stocked Costa. Staff were delightful and chatty, genuinely caring how they made our food and drinks. Can highly recommend!
2 girls in the drive through literally incapable of making a drink correctly, been past here 3-4 times and every time it's either a cup of warm milk or a cup of cold milk, like they only know one of the ingredients - it baffles me how you can't follow instructions written in the wall(Ordered ice whip vanilla latte)
Auto order screen not working so redirected direct to till. Order taken and payment made - but didn’t realise by the time we waited then collected drinks, that we hadn’t been given our cake! Too late by the time we were back in the motorway. V sad!!
Lovely clean and well-stocked Costa. Staff were delightful and chatty, genuinely caring how they made our food and drinks. Can highly recommend!
Staff can’t cope. Gloomy. No chemistry.Five pound chocolate drink tasted like water.Scrimping on chocolate sauce / whipped cream.
Usual Costa coffee. Was nice being able to drink outside in the sun.
Coffee was lovely but the attitude of the man who served us definitely left a lot to be desired.
Restaurantji Recommends
Friendly staff, tasty frappucino. Left my handbag by outside bench at Southound Costa, luckily someone sat opposite handed this into Costa and Duty Manager Stuart, drove my bag across to North bound Costa for me to collect. Very helpful. Went out of his way to return. Appreciated.
Sunday 26th March and we we travelling along the M5 on our way from to Bolton back home to Seaton in Devon. We stopped at Strensham Service Station (South) for a pit stop break. We also took the opportunity to have a coffee at this Costa. It was a bit busy but that did not justify the slowest of service, the staff appeared to be more interested in chatting to themselves rather that serving customers. Eventually it was our turn to be served and we ordered two flat whites which were £4.10 each. The price was a bit of a surprise as we only paid £3.15 for the same drink in Blackpool, the day before. Appreciate that costs at Service Stations are a bit higher, but 95p on a cup of coffee was verging on rip off. Our coffees were prepared and served, no staff service awards to be given here, we found a place to sit. The table, although cleared was certainly not clean there were food crumbs and old drink stains dried on the table. Safe to say not seen a wet cloth in a good while. We were hopeful that the coffee would be good and worth it all. Sadly this was not the case, they were certainly lacking in heat and flavour. If we ever find ourselves travelling in this direction again, we won't be visiting here.
Closed early with a que! Same thing happened with the shop aswell dunno wether there was a problem but staff just said no more orders and basically ushered us out the nooooobs! Propper annoyed all we came for was a costa!
Closed early with a que! Same thing happened with the shop aswell dunno wether there was a problem but staff just said no more orders and basically ushered us out the nooooobs! Propper annoyed all we came for was a costa!
Useless. Waited 10mins to get food heated, then they gave it to someone else without checking. Waited another 10mins to get it done again. Not great for a motorway service station when you want to get home.