I stopped by for a coffee during a very busy morning period. Despite the massive rush and one bad mannered customer, the barista,Sauget was brilliant and remained polite, friendly and worked so speedily. I was very impressed with the customer service.
Cheryl Milton
Closed at 3.56 on Sunday…. Not happy
Keith Treadwell
Excellent service from the staff
Trina Dimick
Great place to visit and grab a snack
Abban Ramadan
Went here to get a take away coffee and some treats with my son and daughter. My son is an autistic 3 year old and as he does sometimes he became very distressed and started to have a meltdown. The lovely lady behind the counter saw his distress and leant over the counter and gave him some marshmallows in a cup. This calmed him down straight away and occupied him. I thanked her and explained about his condition- she said whatever we can do to help would you like some more? It was a lovely experience and I wish I had taken the ladies name to thank her, this was at about 12 on 29/05/23. Sorry for the essay but it was a really lovely experience and people aren't always as understanding and I just wanted to say thank you
Nickola Jhonson
Brilliant shop , staff very friendly
Charat Mehra
Went when it was not very busy.Quick, friendly and efficient service.
CSB
Nicely located with super friendly staff, they even know a lot of locals names… so adds a personal touch. Sadly a real lack of food due to a lack of delivery… staff were trying hard to up sell, but without much to offer it was hard, due to a delayed delivery… shame. Staff excellent though, that said my tea was awful, no flavour and bits in it. Awful.
Gloria Leung (ggg.avotoast)
Friendly and helpful staff. Lacking vegan options so I had nothing to eat ? Just had an oat chai latte but it was a tad bit too sweet. Shop can get loud at times so not the best coffee shop to hang/ chill.
Ilmije Deliu
Racheal was such a sweet girl, 5 star customer service and coffee was perfectly made❤️❤️
Horrible place .Terrible not friendly people . One girl she was new in work and she was the worse .In the beggining she raised her voice for us because she had to wait for my friend to choose something . She looked like she didn t want to work there .We told her twice time what We want and We paid straight and at the end she said that We didn t pay for the cakes . But it was her fault - she didn t listen us because in the meantime she was busy with Different customer (but she didn t finish with us she Just left us when we saying something to her) She was so awfull. For sure We not gonna back to this Costa. I don t understand why people like her are employed . She even didn t say sorry.
Ish
Went in this morning and the customer service from a staff member called Evie was polite and genuine as you don’t get many nice people like this I am a regular customer here keep up the good customer service ?.
Aimforthestars Mikey Tv
Best customer service I have ever had in a coffee shop in my entire life from a lady named fouzia
dervkid
The staff at Farnham rd store are very down to Earth and friendly. I always look forward to being served. They deserve an award for the service they provide.To add, my view is; Costa Coffee uses the best Coffee Beans in the UK and they have the most friendly, warm and welcome staff at this particular store.
Prayag Bassi
Shannon was very helpful and gave excellent customer service. She makes really good hot chocolate and always serves with a smile!
I stopped by for a coffee during a very busy morning period. Despite the massive rush and one bad mannered customer, the barista,Sauget was brilliant and remained polite, friendly and worked so speedily. I was very impressed with the customer service.
Closed at 3.56 on Sunday…. Not happy
Excellent service from the staff
Great place to visit and grab a snack
Went here to get a take away coffee and some treats with my son and daughter. My son is an autistic 3 year old and as he does sometimes he became very distressed and started to have a meltdown. The lovely lady behind the counter saw his distress and leant over the counter and gave him some marshmallows in a cup. This calmed him down straight away and occupied him. I thanked her and explained about his condition- she said whatever we can do to help would you like some more? It was a lovely experience and I wish I had taken the ladies name to thank her, this was at about 12 on 29/05/23. Sorry for the essay but it was a really lovely experience and people aren't always as understanding and I just wanted to say thank you
Brilliant shop , staff very friendly
Went when it was not very busy.Quick, friendly and efficient service.
Nicely located with super friendly staff, they even know a lot of locals names… so adds a personal touch. Sadly a real lack of food due to a lack of delivery… staff were trying hard to up sell, but without much to offer it was hard, due to a delayed delivery… shame. Staff excellent though, that said my tea was awful, no flavour and bits in it. Awful.
Friendly and helpful staff. Lacking vegan options so I had nothing to eat ? Just had an oat chai latte but it was a tad bit too sweet. Shop can get loud at times so not the best coffee shop to hang/ chill.
Racheal was such a sweet girl, 5 star customer service and coffee was perfectly made❤️❤️
Restaurantji Recommends
Horrible place .Terrible not friendly people . One girl she was new in work and she was the worse .In the beggining she raised her voice for us because she had to wait for my friend to choose something . She looked like she didn t want to work there .We told her twice time what We want and We paid straight and at the end she said that We didn t pay for the cakes . But it was her fault - she didn t listen us because in the meantime she was busy with Different customer (but she didn t finish with us she Just left us when we saying something to her) She was so awfull. For sure We not gonna back to this Costa. I don t understand why people like her are employed . She even didn t say sorry.
Went in this morning and the customer service from a staff member called Evie was polite and genuine as you don’t get many nice people like this I am a regular customer here keep up the good customer service ?.
Best customer service I have ever had in a coffee shop in my entire life from a lady named fouzia
The staff at Farnham rd store are very down to Earth and friendly. I always look forward to being served. They deserve an award for the service they provide.To add, my view is; Costa Coffee uses the best Coffee Beans in the UK and they have the most friendly, warm and welcome staff at this particular store.
Shannon was very helpful and gave excellent customer service. She makes really good hot chocolate and always serves with a smile!