Waited to be seated for 10 mins, all staff ignoring us, sat at a table, the manager then ran over to say we couldn't sit there and proceeded to shout at a waiter who was busy. The manager had been standing staring into space! Food was ok, bit expensive for what it is. Husband ordered lamb curry, which was beef, no one had mentioned the switch, luckily he eats beef, so wasn't a problem. If we hadn't already had a drink, we would've left and gone somewhere else. Very poor service and the food is not brilliant. Ordered drinks, 2 of the ciders I ordered weren't available
Perutrip2019
We have stayed at this hotel many times as very convenient forT5 at LHR. The restaurant has changed to the very positive over time. Our last visit the dinner was very good and the staff was excellent. The staff are super friendly and very helpful and knowledgable. Especially the manger of the restaurant Angelo Fernandes was super. He leads by example and is hard working. He leads his team by example. Our server Spandan was really good and apart from being efficient he was friendly and we had some lovely chats. We are already planning to come back and are going to meet with friends for lunch.
293careym
Needed a quick bite whilst charging our Tesla! Worst food stop decision of all time. The restaurant was empty, yet good took 45 minutes to arrive, by which time we had to move the car as charging was complete. If the food was good then this wouldn’t have been such a biggie BUT food was AWFUL! I sent mine back. My husband ate his as he was starving. They only comped my meal, no further discount for time taken to prepare 2 salads and 2 fried starters. Never again. Worst Hilton I’ve ever been to
503libbye
Let’s start with the positive, service was lovely. Sadly the food was dreadful, I sent my tasteless starter back. My husband ate a few mouthfuls of his risotto main course, tasted like toothpaste and had a consistency of stodgy porridge. Wine (merlot) was poor. Slap in the face was paying over £100 for it. Wish we’d gone out now.
Vasil V
Excellent Breakfast buffet and amazing service provided by Simi. She was very professional and at the same time friendly. She was very attentive and made sure we had everything we needed on our table.
SueBD988
Pre booked for gallery restaurant. Big mistake, menu was very limited and not good value for money. 3 starters to choose from soup, Caesar salad and Frito Miso. I chose Caesar salad and my husband the soup and both were average at best . The Caesar salad had little or no Parmesan. Salad was advertised as having anchovies, however, only one half of an anchovy was present! The parsnip soup was served with one small piece of bread. Mains were equally as bad. The chicken with broccoli was served with no potatoes of any description. The chicken was sat on a large stem of rosemary that overpowered the whole dish. The best thing about the set menu was the sticky toffee pudding, which was average at best. I would advise against booking the food at the gallery restaurant in advance, as the normal menu was very different. The people at the next table had lamb for main that arrived without the green beans but looked 10 times better than our meagre offerings. The king size room itself was okay but the duvet and sheet were clearly from a double bed as the sheets did not tuck in and the duvet hung only a few inches over the edge of the bed .
X7570NRlaurens
Good food, friendly staff and nice atmosphere. Our waiter was Karan who was friendly and very efficient. Would highly recommend.
Garethandkaren2003
Just nipped in to charge my Tesla at the super charge point and thought I’d drop in for a bit e to eat! The service was superb and with our doubt the best of them all was Alka! Thank you….. you made my visit lovely!
Elly_ball
Stopped for a quick sandwich for lunch while charging our car. Great portion really filled us up. Alka was very welcoming and put a smile on all our faces. Thank you.
WILLTHEFOODIE123
We had lunch at the Gallery in the Hilton Hotel at terminal 5 Heathrow. The service was lovely, big thank you to Alka and all other staff, food was incredible; having had the mushroom soup of the day and also sandwiches of smoked salmon and ham. Would highly recommend stopping by before a flight or even if you just in the area.
Came for dinner. Sat down at 6.40pm. 3 courses ordered. Dessert arrived at 20.15pm. Nothing seemed to spur the kitchen into action. Add to that complaint a feta cheese salad that had a so few tiny crumbs they were hard to find and two olives and you have a very poor value restaurant. Perhaps not newsworthy in an airport hotel. It gets interesting when I asked to settle the bill to my room when my dessert arrived, to save a bit of time. A few mouthfuls into my dessert a staff member came over mumbling about Emirates. I don't work for Emirates btw. I'd been wrongly given an Emirates menu. They insisted I'd asked for it. I didn't know one even existed. The restaurant asked me to pay the £17 menu price. I explained I had a £30 credit on the room. The restaurant again asked me to pay £17 and request a refund of the £30 on my room. I explained I would not see that refund as my company was settling the room bill. After an argument, my room was charged £25 for the £17 menu put in front of me and I didn't finish my dessert. I guess very few people freely "choose" to stay in a Heathrow hotel, let alone freely choose to eat in the hotel restaurant. Lack of better options springs to mind. But as a regular traveller who has stayed in enough of them, I can't recall a worse customer experience in one of these types of hotel restaurants. And as an aside, even though I'm not paying, if a menu of prices is put in front of you, that is a contract of sale. Hilton are out of order to then inflate the price to £25 due to their own error.
Muradmoosa
We visited the restaurant and Alka was so so kind and friendly. We have visited restaurants all around the world but Alka has beaten every one in service provided. Well done
dmhLondon
I needed a quick lunch midweek whilst at the hotel. I was not going to be a big spender as time was limited. Nevertheless the attention and service I received was as if I had come it for a banquet! Aswin and Reesa welcomed me and understood right away that I wanted quick service. This they provided all the while being looked after by the smiling cheerful very helpful Alka. I could not have asked for better. The beetroot salad was excellent and the tea hot and fresh with refills. If the management are seeing this just one plea - the salad was excellent but the portion very small especially for the price. Just adding in bread would have helped and indeed when I asked Alka she gladly provided this. I went away happy and shall return. Thankyou.
Gerard R
I took a friend the service far from the quality I am used to at an restaurant of this repute. Bad body odour coming from the waiter & his service wasn’t professional. Poor training of staff in the kitchen & front of house including waiters. The restaurant should charge more but provide a better quality food & service. Ordered Masala Omelette but it was like a piece of plastic & the Prata was re-heated in microwave was like concrete!!!. No quality checks even after complaining .
Rothbert
Duty free not £5.65 pint of Carling .. Rip off never again Burger chips coke and a pint £19.00 !!!!!!
Waited to be seated for 10 mins, all staff ignoring us, sat at a table, the manager then ran over to say we couldn't sit there and proceeded to shout at a waiter who was busy. The manager had been standing staring into space! Food was ok, bit expensive for what it is. Husband ordered lamb curry, which was beef, no one had mentioned the switch, luckily he eats beef, so wasn't a problem. If we hadn't already had a drink, we would've left and gone somewhere else. Very poor service and the food is not brilliant. Ordered drinks, 2 of the ciders I ordered weren't available
We have stayed at this hotel many times as very convenient forT5 at LHR. The restaurant has changed to the very positive over time. Our last visit the dinner was very good and the staff was excellent. The staff are super friendly and very helpful and knowledgable. Especially the manger of the restaurant Angelo Fernandes was super. He leads by example and is hard working. He leads his team by example. Our server Spandan was really good and apart from being efficient he was friendly and we had some lovely chats. We are already planning to come back and are going to meet with friends for lunch.
Needed a quick bite whilst charging our Tesla! Worst food stop decision of all time. The restaurant was empty, yet good took 45 minutes to arrive, by which time we had to move the car as charging was complete. If the food was good then this wouldn’t have been such a biggie BUT food was AWFUL! I sent mine back. My husband ate his as he was starving. They only comped my meal, no further discount for time taken to prepare 2 salads and 2 fried starters. Never again. Worst Hilton I’ve ever been to
Let’s start with the positive, service was lovely. Sadly the food was dreadful, I sent my tasteless starter back. My husband ate a few mouthfuls of his risotto main course, tasted like toothpaste and had a consistency of stodgy porridge. Wine (merlot) was poor. Slap in the face was paying over £100 for it. Wish we’d gone out now.
Excellent Breakfast buffet and amazing service provided by Simi. She was very professional and at the same time friendly. She was very attentive and made sure we had everything we needed on our table.
Pre booked for gallery restaurant. Big mistake, menu was very limited and not good value for money. 3 starters to choose from soup, Caesar salad and Frito Miso. I chose Caesar salad and my husband the soup and both were average at best . The Caesar salad had little or no Parmesan. Salad was advertised as having anchovies, however, only one half of an anchovy was present! The parsnip soup was served with one small piece of bread. Mains were equally as bad. The chicken with broccoli was served with no potatoes of any description. The chicken was sat on a large stem of rosemary that overpowered the whole dish. The best thing about the set menu was the sticky toffee pudding, which was average at best. I would advise against booking the food at the gallery restaurant in advance, as the normal menu was very different. The people at the next table had lamb for main that arrived without the green beans but looked 10 times better than our meagre offerings. The king size room itself was okay but the duvet and sheet were clearly from a double bed as the sheets did not tuck in and the duvet hung only a few inches over the edge of the bed .
Good food, friendly staff and nice atmosphere. Our waiter was Karan who was friendly and very efficient. Would highly recommend.
Just nipped in to charge my Tesla at the super charge point and thought I’d drop in for a bit e to eat! The service was superb and with our doubt the best of them all was Alka! Thank you….. you made my visit lovely!
Stopped for a quick sandwich for lunch while charging our car. Great portion really filled us up. Alka was very welcoming and put a smile on all our faces. Thank you.
We had lunch at the Gallery in the Hilton Hotel at terminal 5 Heathrow. The service was lovely, big thank you to Alka and all other staff, food was incredible; having had the mushroom soup of the day and also sandwiches of smoked salmon and ham. Would highly recommend stopping by before a flight or even if you just in the area.
Restaurantji Recommends
Came for dinner. Sat down at 6.40pm. 3 courses ordered. Dessert arrived at 20.15pm. Nothing seemed to spur the kitchen into action. Add to that complaint a feta cheese salad that had a so few tiny crumbs they were hard to find and two olives and you have a very poor value restaurant. Perhaps not newsworthy in an airport hotel. It gets interesting when I asked to settle the bill to my room when my dessert arrived, to save a bit of time. A few mouthfuls into my dessert a staff member came over mumbling about Emirates. I don't work for Emirates btw. I'd been wrongly given an Emirates menu. They insisted I'd asked for it. I didn't know one even existed. The restaurant asked me to pay the £17 menu price. I explained I had a £30 credit on the room. The restaurant again asked me to pay £17 and request a refund of the £30 on my room. I explained I would not see that refund as my company was settling the room bill. After an argument, my room was charged £25 for the £17 menu put in front of me and I didn't finish my dessert. I guess very few people freely "choose" to stay in a Heathrow hotel, let alone freely choose to eat in the hotel restaurant. Lack of better options springs to mind. But as a regular traveller who has stayed in enough of them, I can't recall a worse customer experience in one of these types of hotel restaurants. And as an aside, even though I'm not paying, if a menu of prices is put in front of you, that is a contract of sale. Hilton are out of order to then inflate the price to £25 due to their own error.
We visited the restaurant and Alka was so so kind and friendly. We have visited restaurants all around the world but Alka has beaten every one in service provided. Well done
I needed a quick lunch midweek whilst at the hotel. I was not going to be a big spender as time was limited. Nevertheless the attention and service I received was as if I had come it for a banquet! Aswin and Reesa welcomed me and understood right away that I wanted quick service. This they provided all the while being looked after by the smiling cheerful very helpful Alka. I could not have asked for better. The beetroot salad was excellent and the tea hot and fresh with refills. If the management are seeing this just one plea - the salad was excellent but the portion very small especially for the price. Just adding in bread would have helped and indeed when I asked Alka she gladly provided this. I went away happy and shall return. Thankyou.
I took a friend the service far from the quality I am used to at an restaurant of this repute. Bad body odour coming from the waiter & his service wasn’t professional. Poor training of staff in the kitchen & front of house including waiters. The restaurant should charge more but provide a better quality food & service. Ordered Masala Omelette but it was like a piece of plastic & the Prata was re-heated in microwave was like concrete!!!. No quality checks even after complaining .
Duty free not £5.65 pint of Carling .. Rip off never again Burger chips coke and a pint £19.00 !!!!!!