Appaling - 1 hour from order to food.... luke warm food...more interested in serving deliveroo people A terrible experience Avoid avoid avoid
TeamHutchinson
Absolutely gorgeous food! The best burger I've ever had! Lovely atmosphere in the restaurant and the staff were very helpful.
MariaLWeva
We liked the food but we had a bad experience dining here. They would not honour my student discount despite us meeting all of the requirements in the studentbeans app. We also had to order on an app which is impersonal and time consuming. Staff need educating on the offers you have for students. Really disappointing, we won’t be back.
Mónica H
The burguer is very very small for the price £14. It is tasty however I was expecting a decent size of burger ? . I won’t come back
Rachel C
MacDonalds or Burger King or any burger fast food restaurant would be better. Had to wait 30 minutes after ordering to receive burger. When it came it was minute. With one tiny strand of onion, barely a slice of tomato and a bit if lettuce. Save your cash!
Kayla B
The food took a HORRENDOUS amount of time to come to the table, I felt as if I could not physically carry on if the food took any longer.I was absolutely starving. That was only the start. When the food finally arrived it was so dry I could feel it scraping down my throat and I couldn’t even soothe my aching oesophagus with the lukewarm water provided as the glasses were HALF the size of a shot glass. IT WAS UTTERLY RIDICULOUS . LOL jk it was absolutely lush and I definitely recommend the food doesnt take long and it is so yummy ?
Astronaut
POSITIVES: Good location in Bristol's main shopping mall. Clean inside and out. Welcomed and shown to table, and the waiter brought the menu and explained that we could order via the App or walk up to the counter. The burgers were good quality and well cooked and prepped. NEGATIVES: We used the App to order, it took a few minutes to set up an account and verify via email and then start looking through the menus. But we were thinking that's so much like ordering a takeaway, isnt the whole point of coming to a restaurant to have a personal contact and a waiter who is part of the experience. Not in gbk. One of the chips options on the menu wasn't available. My friend and I ordered our food separately on our apps. My friend's drink arrived a couple of minutes later. Mine didn't. There didn't seem to be a cohesion that they had 2 orders for the same table number. Then 10 mins later my friend's burger and fries arrived. I asked for my drink. My drink was served, and a few minutes later my burger. My friend was already part way through hers. My fries were warm, not hot. There was no sign of our onion rings side dish, but that did arrive a few minutes later. Fries don't come with burger, so a burger, fries, side, and a coke will cost £25. SUMMARY: Didn't like the App experience inside a restaurant and didn't want the alternative of walking up to the counter to order; if its a restaurant please serve us. We didn't add a tip because we barely received any service except the waiter (who was polite and helpful enough) bringing the food at different times. Food was good but not exceptional, I prefered Honest Burger and there are plenty of other burger alternatives for next time. So, medium marks for OK but we won't bother returning.
Martha Beatríz S
My husband and I had a delicious hamburger and onion rings. Maybe it's a little pricey but it really worths it. Highly recommended!
JacalettoTRIP
We waited nearly an hour for the food with no apology or acknowledgement from the wait staff. Almost all tables were sat waiting for similar amounts of time and the wait staff hid by the kitchen avoiding us. By the time the food finally was delivered it was okay. The well done burger was a little burnt but the food was fine overall, if not a little overpriced. Albeit we went on a Friday night, the restaurant was empty (6-7 tables at best) and yet the delivery orders were still given priority. That paired with the hour wait and complete disregard from the wait staff; I would not recommend.
stephanielI870JM
Me and my friends ate here after a rock paper scissors match decided what restaurant we would go to. The staff were really lovely, the man who served us made me feel comfortable and he helped us with anything we needed. Also, Joe an employee here cooks a really good burger, the food was pretty good and we all enjoyed our meal here :)
First time at GBK, very welcoming and cozy atmosphere. Good value for money and very tasty :) Will definitely recommend
familysnevets
Thank you to the wonderful black man with the fab snake earring (sorry, didn’t get your name!) for being a fab waiter! And also the food was lovely.
Maria N
Could not fault a thing, which is a rarity nowadays. Delicious food, great service, clean environment and good value for money. Highly recommend
girspiritbanel
Me and my spouse ordered food in and found it delicious, definitely on the top end of burgers you can order.
elisecP3744EP
Massively gone downhill. ‘Bottomless fizz’ drinks were very flat and warm and not at all worth the money. Seemed to be no option to get a refill. Waited a while to get food and drinks, and poor people next to us ordered a while before and got theirs much after us. They put our order down at the table next to us, the people started eating the chips before they realised it was wrong and the waiter then just moved our meals over to our table without giving us new chips. Sticky cutlery, avoided using! Used to be such a lovely restaurant but now won’t be coming back!
Appaling - 1 hour from order to food.... luke warm food...more interested in serving deliveroo people A terrible experience Avoid avoid avoid
Absolutely gorgeous food! The best burger I've ever had! Lovely atmosphere in the restaurant and the staff were very helpful.
We liked the food but we had a bad experience dining here. They would not honour my student discount despite us meeting all of the requirements in the studentbeans app. We also had to order on an app which is impersonal and time consuming. Staff need educating on the offers you have for students. Really disappointing, we won’t be back.
The burguer is very very small for the price £14. It is tasty however I was expecting a decent size of burger ? . I won’t come back
MacDonalds or Burger King or any burger fast food restaurant would be better. Had to wait 30 minutes after ordering to receive burger. When it came it was minute. With one tiny strand of onion, barely a slice of tomato and a bit if lettuce. Save your cash!
The food took a HORRENDOUS amount of time to come to the table, I felt as if I could not physically carry on if the food took any longer.I was absolutely starving. That was only the start. When the food finally arrived it was so dry I could feel it scraping down my throat and I couldn’t even soothe my aching oesophagus with the lukewarm water provided as the glasses were HALF the size of a shot glass. IT WAS UTTERLY RIDICULOUS . LOL jk it was absolutely lush and I definitely recommend the food doesnt take long and it is so yummy ?
POSITIVES: Good location in Bristol's main shopping mall. Clean inside and out. Welcomed and shown to table, and the waiter brought the menu and explained that we could order via the App or walk up to the counter. The burgers were good quality and well cooked and prepped. NEGATIVES: We used the App to order, it took a few minutes to set up an account and verify via email and then start looking through the menus. But we were thinking that's so much like ordering a takeaway, isnt the whole point of coming to a restaurant to have a personal contact and a waiter who is part of the experience. Not in gbk. One of the chips options on the menu wasn't available. My friend and I ordered our food separately on our apps. My friend's drink arrived a couple of minutes later. Mine didn't. There didn't seem to be a cohesion that they had 2 orders for the same table number. Then 10 mins later my friend's burger and fries arrived. I asked for my drink. My drink was served, and a few minutes later my burger. My friend was already part way through hers. My fries were warm, not hot. There was no sign of our onion rings side dish, but that did arrive a few minutes later. Fries don't come with burger, so a burger, fries, side, and a coke will cost £25. SUMMARY: Didn't like the App experience inside a restaurant and didn't want the alternative of walking up to the counter to order; if its a restaurant please serve us. We didn't add a tip because we barely received any service except the waiter (who was polite and helpful enough) bringing the food at different times. Food was good but not exceptional, I prefered Honest Burger and there are plenty of other burger alternatives for next time. So, medium marks for OK but we won't bother returning.
My husband and I had a delicious hamburger and onion rings. Maybe it's a little pricey but it really worths it. Highly recommended!
We waited nearly an hour for the food with no apology or acknowledgement from the wait staff. Almost all tables were sat waiting for similar amounts of time and the wait staff hid by the kitchen avoiding us. By the time the food finally was delivered it was okay. The well done burger was a little burnt but the food was fine overall, if not a little overpriced. Albeit we went on a Friday night, the restaurant was empty (6-7 tables at best) and yet the delivery orders were still given priority. That paired with the hour wait and complete disregard from the wait staff; I would not recommend.
Me and my friends ate here after a rock paper scissors match decided what restaurant we would go to. The staff were really lovely, the man who served us made me feel comfortable and he helped us with anything we needed. Also, Joe an employee here cooks a really good burger, the food was pretty good and we all enjoyed our meal here :)
Restaurantji Recommends
First time at GBK, very welcoming and cozy atmosphere. Good value for money and very tasty :) Will definitely recommend
Thank you to the wonderful black man with the fab snake earring (sorry, didn’t get your name!) for being a fab waiter! And also the food was lovely.
Could not fault a thing, which is a rarity nowadays. Delicious food, great service, clean environment and good value for money. Highly recommend
Me and my spouse ordered food in and found it delicious, definitely on the top end of burgers you can order.
Massively gone downhill. ‘Bottomless fizz’ drinks were very flat and warm and not at all worth the money. Seemed to be no option to get a refill. Waited a while to get food and drinks, and poor people next to us ordered a while before and got theirs much after us. They put our order down at the table next to us, the people started eating the chips before they realised it was wrong and the waiter then just moved our meals over to our table without giving us new chips. Sticky cutlery, avoided using! Used to be such a lovely restaurant but now won’t be coming back!