We have never had a hot meal yet, always cold. How difficult is it to keep the food hot? It always seems busy so I don’t understand why.
Dovydas Morkys
The stuff that we order, is high quality and tasteful, especially if it's just
Aaron Lowe
Always love this McDonald's. The staff are great and the atmosphere is nice. The food is always to a good standard too.Kid-friendliness: The lobby staff always make a fuss of the kids and make them feel special.
Wayne Mitchell
Absolute disgrace travel all the way there as it says open 24 hours .. 20 minutes to drive there to find out its closed. Annoyed is an understatement I will never come to this branch ever again. Stupid people waste of time and fuel. I'll be sending an invoice for my wasted journey. Sort yourselves
Jason Moule
I visit this mc Donald's weekly spending on average £50 to feed the family and e ery week at least one item is missing from the order but when you go up to the counter the item is always there are its always a burger they forget ?are they thinking you don't know ? So they can selling to some one else ? And you very rarely get sorry about that ?
Brian Graves
ordered dinner though uber eats they forgot the burger its not the first time this has happened. dont eat here use burger king
David Brougham
Not bad at all for a McDonald’s, friendly staff and clean
simon griggs
Typical mcdonalds food everyone knows. Ely branch though No matter when you go they ALWAYS forget something in your order always double check you bags before you leave and not when you get home.
Chris Thorne
The Black Horse has a big reputation which we have enjoyed before but this time, not so good. I had a problem with my pork which was not followed up on. I left a comment on the web site but alas, no reply.
T2741TEsuzp
Stopped off on way to Holiday. Not the best start, chips sat on the side for at least 5 minutes before the rest of the order was put together. Fed up looking staff.
It was super busy - Saturday lunchtime - and we sat outside. We ordered coffees and fries using the app and they were delivered quickly. The coffee and fries were good and hot and the person who brought our order was friendly and asked if we wanted any sauces. The toilets were clean with toilet paper and everything was working. A really good stop off for refreshments.
D W
Got to restaurant drive thru early(didn't want the breakfast menu) waited till the signs changed, 2 cars were in front.. ordered a big tasty meal & a big mac meal both burgers were stone cold fries were actually HOT but no monopoly stickers on our water bottles. Went back where all the problems were rectified quickly, burgers were still only warm at best definitely not freshly made for disappointed customers.
Sydney Kazombiaze
Pit stop on my way to London in my Truck, pop in to buy coffee, didn’t have enough change, as the prices went up, I offer to pay 20pence by card, which I left in the truck, as I thought I had enough money to get a drink.T.K I believe she was the manager, she was fantastic and she offer to discount the price, top notch customer service. She safe me getting wet going back to the truck to get my card. Thank you TK. and also keep that smile too. I enjoy my nice hot drink.
Stitch
Stop standing around gas bagging and get me my damn food. Service took far to long for something that is supposed to be fast food. When I finally got my food it looked awful no care was put into making my order. I'm glad to say that I will not be
Ian Drewry
Ely McDonald's is always good, fast efficient service and polite friendly staff. Nice, quick and easy!
We have never had a hot meal yet, always cold. How difficult is it to keep the food hot? It always seems busy so I don’t understand why.
The stuff that we order, is high quality and tasteful, especially if it's just
Always love this McDonald's. The staff are great and the atmosphere is nice. The food is always to a good standard too.Kid-friendliness: The lobby staff always make a fuss of the kids and make them feel special.
Absolute disgrace travel all the way there as it says open 24 hours .. 20 minutes to drive there to find out its closed. Annoyed is an understatement I will never come to this branch ever again. Stupid people waste of time and fuel. I'll be sending an invoice for my wasted journey. Sort yourselves
I visit this mc Donald's weekly spending on average £50 to feed the family and e ery week at least one item is missing from the order but when you go up to the counter the item is always there are its always a burger they forget ?are they thinking you don't know ? So they can selling to some one else ? And you very rarely get sorry about that ?
ordered dinner though uber eats they forgot the burger its not the first time this has happened. dont eat here use burger king
Not bad at all for a McDonald’s, friendly staff and clean
Typical mcdonalds food everyone knows. Ely branch though No matter when you go they ALWAYS forget something in your order always double check you bags before you leave and not when you get home.
The Black Horse has a big reputation which we have enjoyed before but this time, not so good. I had a problem with my pork which was not followed up on. I left a comment on the web site but alas, no reply.
Stopped off on way to Holiday. Not the best start, chips sat on the side for at least 5 minutes before the rest of the order was put together. Fed up looking staff.
Restaurantji Recommends
It was super busy - Saturday lunchtime - and we sat outside. We ordered coffees and fries using the app and they were delivered quickly. The coffee and fries were good and hot and the person who brought our order was friendly and asked if we wanted any sauces. The toilets were clean with toilet paper and everything was working. A really good stop off for refreshments.
Got to restaurant drive thru early(didn't want the breakfast menu) waited till the signs changed, 2 cars were in front.. ordered a big tasty meal & a big mac meal both burgers were stone cold fries were actually HOT but no monopoly stickers on our water bottles. Went back where all the problems were rectified quickly, burgers were still only warm at best definitely not freshly made for disappointed customers.
Pit stop on my way to London in my Truck, pop in to buy coffee, didn’t have enough change, as the prices went up, I offer to pay 20pence by card, which I left in the truck, as I thought I had enough money to get a drink.T.K I believe she was the manager, she was fantastic and she offer to discount the price, top notch customer service. She safe me getting wet going back to the truck to get my card. Thank you TK. and also keep that smile too. I enjoy my nice hot drink.
Stop standing around gas bagging and get me my damn food. Service took far to long for something that is supposed to be fast food. When I finally got my food it looked awful no care was put into making my order. I'm glad to say that I will not be
Ely McDonald's is always good, fast efficient service and polite friendly staff. Nice, quick and easy!