Had reservation for 1:30 Sunday lunch booked since Saturday, when we arrived at 1:30 Sunday we were told the restaurant chef wasn’t preparing the Sunday lunch food till 3pm. Went elsewhere as the only option offered was to wait for an hour and half.
PETER C
Really disappointed with our anniversary meal at the Brasserie Crewe Hall. I can’t tell if it was an off night or this is normal from an AA rosette restaurant. The list seemed endless with what went wrong and quite short with right. To begin 1: crumbs on seat! 2: drinks orders wrong (x3 times) 3: glasses for table water - never any table water brought though. 4: veg - easily the worst part of £100+ meal - surely Edam beans, peas, courgette aren’t hard to get right. 5: meat was great (well done) let down by the seasoning 6: no salt or pepper - seemed to be our table only (?) 7: drinks glasses went empty into main course - no offer for more drinks - had to flag down a waiter. 8: all previous empty glasses left on the table (even after mains and desserts delivered). 9: warm treacle tart - cold. The clue should be in the title… 10: warm treacle tart returned cold (again) after being sent back (really?!) 9: no ownership of any issues, simply “hope you enjoy the rest of your stay” The good - the lamb and pork belly were lovely (would recommend more jus on the pork belly). The staff seemed like they wanted to do a good job and were polite. The stuff they couldn’t help - kids allowed to walk along the benches at the back of the couples seating. The stuff that’s clearly broken - the waiters order using a tablet. This clearly has communication limitations. So when the message is, please can I have a “gin with tonic to the top” and it gets delivered short, by someone different, I can only assume the message isn’t getting through… or how else did you get it wrong 3 times? All in all, underwhelming and disappointing - offered a 10% discount if we were to come back for our second or third night - will definitely swerve that and head into town. If I were booked in the restaurant for the 2nd or 3rd night we would be cancelling (but planned to eat elsewhere (luckily)).
Juan R
Planned a special lunch treat for my wife at a hotel, but the experience fell short. Despite choosing an outdoor spot, the chairs lacked cushions, making them uncomfortable. We shifted indoors due to the discomfort and flies. Unfortunately, our wait for a simple salad and pasta exceeded 40 minutes, with flies bothering us. I tried to address the issues with the manager about the missing ingredient and poor service, but the message wasn't conveyed by the young waitress. Frustrated by the wait, we eventually left, saddened by the disappointing experience on my wife's birthday.
Lewis
Utter trash, never have I waited so long for such sub mediocre food. The new lady manager though did rectify the situation somewhat tonhwr credit, though just looking through the hole in the kitchen it's clear no one is running this. Additionally there was running on the floor in the bar area. Lots of staff, none had the intuition to pick not up. Its hard to be so bad.
Tourist58917727452
Absolutely fantastic place. Loved the charm and opulence of Crewe Hall. Stopped off for a drink and look at the hall itself. Simone was just amazing. Super friendly, professional and have a detailed overview of what the hall had to offer and the hotel itself. Will certainly be back again and special thanks to Simone for making us feel so welcome.
Maree De Berg
We have just travelled through 5 districts of England and this is the worst breakfast! It’s like eating in A Kmart cafeteria or a road side diner. Has brought down the whole extol this property that we have been looking forward to. Just because there is a heritage property! We paid top dollar to stay in the old part of the Crewe Hall and we are not even eating here! Disappointed is an understatement!
Fabio Dagosta
From a set menu for Father’s Day I chose the watercress soup and the seabass. The soup was acid and the tortellone inside was not cooked. The seabass was nice but the greens that were just sautéed supposed to be blanched first, basically hard raw greens.Chef please taste the food. Service was also not great, soup but no spoon, manager seemed not to be interested on seeing why the food was on the plate to be cleared. The lady at the Bar need to be cloned, she is an asset, very friendly and engaging. Sorry I know it’s not a good review but hopefully can be taken on a positive side.
Hsus Dhdhd
Extremely limited menu different to the one online. For the lack of items available, overpriced. Wine awful. Steak overpriced. Not worth it. If you are staying at the hotel go out or get a delivery.
Departure10119864939
Ordered ploughmans but came with Italian meats and no bread or apple. Reordered Greek salad, no beans, cucumber and black olives. Staff didn't care. Asked restaurant manager if she was the manager and she apparently!
maryannemZ4102YE
The food was ok but the time we waited for it come was a long wait, it wasn’t even busy with other customers
Excellent food, really enjoyed it. Served by Jay who was such a nice lad, super friendly and really looked after us. Thank you, we will be back.
MarlaN000
Dinner was great and so was the delightful company. Drinks at the bar and most of supper were served by the spectacular Simone’. We had the fillet steaks, duck and fish. Highly recommend it.
18gilli
On a special break for my husbands 60th birthday we had really looked forward to this time away. However this establishment does not serve an acceptable level of food for the price and the management need to revisit this along with working conditions for the staff. The food served is extremely poor, not freshly cooked and tasteless. Even worse is the breakfast. Short staffed and almost nothing left with still an hours service to go. Dirty cutlery, used crockery everywhere. No bread, broken toaster, no orange juice, no clean cutlery, no eggs, poor quality coffee, over cooked bacon, a total disaster. We shall not return to Crewe Hall.
Rich S
Restaurant only half full and service really slow. I feel like nobody knows I’m actually here! Complained about the poached egg on my meal being rock hard and was told they would let chef know. They either didn’t or chef doesn’t care! So dissatisfied and at the price, very poor value for money. I wouldn’t come here again as I don’t have money or time to waste.
Guide56792302508
Restaurant only half full and service really slow. I feel like nobody knows I’m actually here! Complained about the poached egg on my meal being rock hard and was told they would let chef know. They either didn’t or chef doesn’t care! So dissatisfied and at the price, very poor value for money. I wouldn’t come here again as I don’t have money or time to waste.
Had reservation for 1:30 Sunday lunch booked since Saturday, when we arrived at 1:30 Sunday we were told the restaurant chef wasn’t preparing the Sunday lunch food till 3pm. Went elsewhere as the only option offered was to wait for an hour and half.
Really disappointed with our anniversary meal at the Brasserie Crewe Hall. I can’t tell if it was an off night or this is normal from an AA rosette restaurant. The list seemed endless with what went wrong and quite short with right. To begin 1: crumbs on seat! 2: drinks orders wrong (x3 times) 3: glasses for table water - never any table water brought though. 4: veg - easily the worst part of £100+ meal - surely Edam beans, peas, courgette aren’t hard to get right. 5: meat was great (well done) let down by the seasoning 6: no salt or pepper - seemed to be our table only (?) 7: drinks glasses went empty into main course - no offer for more drinks - had to flag down a waiter. 8: all previous empty glasses left on the table (even after mains and desserts delivered). 9: warm treacle tart - cold. The clue should be in the title… 10: warm treacle tart returned cold (again) after being sent back (really?!) 9: no ownership of any issues, simply “hope you enjoy the rest of your stay” The good - the lamb and pork belly were lovely (would recommend more jus on the pork belly). The staff seemed like they wanted to do a good job and were polite. The stuff they couldn’t help - kids allowed to walk along the benches at the back of the couples seating. The stuff that’s clearly broken - the waiters order using a tablet. This clearly has communication limitations. So when the message is, please can I have a “gin with tonic to the top” and it gets delivered short, by someone different, I can only assume the message isn’t getting through… or how else did you get it wrong 3 times? All in all, underwhelming and disappointing - offered a 10% discount if we were to come back for our second or third night - will definitely swerve that and head into town. If I were booked in the restaurant for the 2nd or 3rd night we would be cancelling (but planned to eat elsewhere (luckily)).
Planned a special lunch treat for my wife at a hotel, but the experience fell short. Despite choosing an outdoor spot, the chairs lacked cushions, making them uncomfortable. We shifted indoors due to the discomfort and flies. Unfortunately, our wait for a simple salad and pasta exceeded 40 minutes, with flies bothering us. I tried to address the issues with the manager about the missing ingredient and poor service, but the message wasn't conveyed by the young waitress. Frustrated by the wait, we eventually left, saddened by the disappointing experience on my wife's birthday.
Utter trash, never have I waited so long for such sub mediocre food. The new lady manager though did rectify the situation somewhat tonhwr credit, though just looking through the hole in the kitchen it's clear no one is running this. Additionally there was running on the floor in the bar area. Lots of staff, none had the intuition to pick not up. Its hard to be so bad.
Absolutely fantastic place. Loved the charm and opulence of Crewe Hall. Stopped off for a drink and look at the hall itself. Simone was just amazing. Super friendly, professional and have a detailed overview of what the hall had to offer and the hotel itself. Will certainly be back again and special thanks to Simone for making us feel so welcome.
We have just travelled through 5 districts of England and this is the worst breakfast! It’s like eating in A Kmart cafeteria or a road side diner. Has brought down the whole extol this property that we have been looking forward to. Just because there is a heritage property! We paid top dollar to stay in the old part of the Crewe Hall and we are not even eating here! Disappointed is an understatement!
From a set menu for Father’s Day I chose the watercress soup and the seabass. The soup was acid and the tortellone inside was not cooked. The seabass was nice but the greens that were just sautéed supposed to be blanched first, basically hard raw greens.Chef please taste the food. Service was also not great, soup but no spoon, manager seemed not to be interested on seeing why the food was on the plate to be cleared. The lady at the Bar need to be cloned, she is an asset, very friendly and engaging. Sorry I know it’s not a good review but hopefully can be taken on a positive side.
Extremely limited menu different to the one online. For the lack of items available, overpriced. Wine awful. Steak overpriced. Not worth it. If you are staying at the hotel go out or get a delivery.
Ordered ploughmans but came with Italian meats and no bread or apple. Reordered Greek salad, no beans, cucumber and black olives. Staff didn't care. Asked restaurant manager if she was the manager and she apparently!
The food was ok but the time we waited for it come was a long wait, it wasn’t even busy with other customers
Restaurantji Recommends
Excellent food, really enjoyed it. Served by Jay who was such a nice lad, super friendly and really looked after us. Thank you, we will be back.
Dinner was great and so was the delightful company. Drinks at the bar and most of supper were served by the spectacular Simone’. We had the fillet steaks, duck and fish. Highly recommend it.
On a special break for my husbands 60th birthday we had really looked forward to this time away. However this establishment does not serve an acceptable level of food for the price and the management need to revisit this along with working conditions for the staff. The food served is extremely poor, not freshly cooked and tasteless. Even worse is the breakfast. Short staffed and almost nothing left with still an hours service to go. Dirty cutlery, used crockery everywhere. No bread, broken toaster, no orange juice, no clean cutlery, no eggs, poor quality coffee, over cooked bacon, a total disaster. We shall not return to Crewe Hall.
Restaurant only half full and service really slow. I feel like nobody knows I’m actually here! Complained about the poached egg on my meal being rock hard and was told they would let chef know. They either didn’t or chef doesn’t care! So dissatisfied and at the price, very poor value for money. I wouldn’t come here again as I don’t have money or time to waste.
Restaurant only half full and service really slow. I feel like nobody knows I’m actually here! Complained about the poached egg on my meal being rock hard and was told they would let chef know. They either didn’t or chef doesn’t care! So dissatisfied and at the price, very poor value for money. I wouldn’t come here again as I don’t have money or time to waste.