I’d booked a table for NYE without issue online a week or so before Christmas.I had a phone call on the 28th December explaining there was a drama with their booking system and if I wanted to have a table it would be 135 per person.The person who called me was professional and no doubt had some difficult calls to make that day but the low score is to reflect the disappointment that at the last minute my party now needs to find somewhere else for NYE when everywhere is booked up.
Dave FitzGerald
Lovely, friendly staff and good food.
David Collins
I enjoyed my food . Wife said hers just ok. The chef did a really good job on his own. Waiting staff seemed to not know what they were doing. Spent most of the evening walking round holding plates .noticed other guests waiting a long time for food ..Overall would not eat here again even if we stay in the hotel.
Christine Collins
I didn’t eat here, I came for a live music event, the drink I had was nice and the girl at the bar was smiley and friendly. The music was not my thing or many others, the place emptied pretty fast. Sad really it’s a pretty place. Perhaps French indie music is a little niche.
Luke A
Very very dissatisfied and disappointed. Two waiters one chef, waited over an hour for our food so far. Ridiculously understaffed.
Glenn L
Really nice location. Service was very attentive and friendly. Food was ordered and delivered promptly. Steak was medium rare as asked for. Menu catered for an 11 year old, 21 year old 50 year old and 80 year old. Absolutely no complaints
Jdw2303
Went with family to celebrate wedding anniversary. Staff took really good care of us, with really nice setting. Afternoon Tea with fizz was excellent. Only suggestion would be to add a little atmosphere with some music. Great memories.
F4473NCemilyd
This place feels like the doors of death. The waitress (deputy manager) was so depressing and made the experience feel sad. The chairs are stone hard and uncomfortable. The lady on table next to me even had to for a comfier chair from the lobby. I have given it a one star which only is given because of the chef who made our food which was brilliant considering he was the only chef there. But overall this place needs a revamp or something to bring it to life because it truly feels like you’re on the set of a very sad and depressing movie where someone has died or you are about to die yourself.
Agnese Jurisone
Food was really good, waitress was absolutely outstanding, she was polite and genuinely cared that we have the best experience.Atmosphere was great, I have given 4* for a reason, we really wanted to give a tip to waitress, but sounded like the business do not allow card tip on machine or amend the total sum what we asked. Only way to give the tip was to give cash which we didn’t have and I would assume many people do not carry cash around nowadays. Suggestion to give guests a chance to give tip to hard working waiters is something I feel should be fixed by the owners/management.
Nadine Mills
My new favourite restaurant in Newquay......food was exceptional, the decor is stunning and the service was excellent........it was that good we ate here two night's in a row with family that were visiting.
Amazing place that has an exclusive we won't do that policy. They won't open the front door because it's too difficult to lock. They won't serve you in the room with awesome sea views of the Atlantic ocean because they don't use that room They won't put lemons in your gin and tonic because they haven't got them yet They won't stay open because the waitress has gone home now (not 10pm yet) So if you'd like to walk round a building to find the way in, have beautiful views over Newquay town (and a Suzuki Alto) and leave before 10pm this is the place for you.
Cyril Blanc
(Translated by Google) This is the 3rd time that we go to the restaurant of the hotel where we are staying.Booked at 7:45 p.m. (no way to book after)My wife arrives at 7:50 p.m. and I at 8 p.m. (last minute emergency)We are told that it is too late to order a starter..... anything!!!!We went to eat in town!It's really incredible, it is important not that the chief magnifying glass is soap opera on TV...Otherwise this restaurant is in "show cooking" the chef's bowls make a lot of noise.He starts tidying up the kitchen and turns off the extractor fan before you've finished eating; hello for the noise and smell of frying fries.The restaurant is not at all pleasant, chair and iron table, while the restaurant where we have breakfast have it.And to top it off it's expensive and it's not haute cuisine if you compare it to another hotel where we stayed multiple times in ST Austell (the one with a golf course)(Original)Cela fait la 3 eme fois que l'on va au restaurant de l'hotel où nous séjournons.Réservé à 19H45 (pas moyen de réserver après)Ma femme arrive à 19h50 et moi à 20h (urgence de dernière minute)On nous annonce que c'est trop tard pour commander une entrée..... n'importe quoi !!!!On est parti manger en ville !C'est vraiment incroyable, il ne faut surtout pas que le chef loupe sont feuilleton à la télé...Sinon ce restaurant est en "show cooking" les gamelles du chef font beaucoup de bruit.Il commence à ranger la cuisine et coupe la hotte aspirante avant que vous ayez fini de manger ; bonjour pour le bruit et les odeurs de friture des frites.Le restaurant n'est pas du tout agréable, chaise et table en fer, alors que le restaurant où on prends le petit déjeuner l'ai.Et pour le comble de tout c'est cher et ce n'est pas de la grande cuisine si on le compare à un autre hotel où nous avons séjourné de multiple fois à ST Austell (celui qui à un golf)Parking: En cette période il y a plein de place et vous avez en dehors de l'hotel un grand parking en face.Wheelchair accessibility: Rampe à l'entrée de l'hotelUne place pour handicapé à droite de l'entrée.
Steven
Really nice place. But food was just ok. Could of been better for the price
Naddie1985
We visited the bistro for a 7pm booking on Friday 26th august. I booked online and received fantastic communication from the get go. We arrived at 7pm and were seated promptly and politely. There only appeared to be one member of floor staff doing bar, clearing, meeting/greeting and waiting tables, one chef and one kp. The restaurant wasn’t massively busy but each member of staff was efficient and clearly very good at their job. Our food was absolutely delicious. We shared a main of mussels (a huge portion) which were cooked to perfection, I had the pork belly for a main which was incredible and a large portion, my partner had the fish and chips. We shared a cheesecake for dessert. All of the food was faultless as was the service from beginning to end. The waiter was friendly, personable and despite working the floor on his own, made the job look effortless. The chef was also efficient, we didn’t wait too long between courses and the food was absolutely incredible. The best meal out I’ve had in a very very long time! Obviously, not to forget your kp who was clearly very good at their job too! Every step of the way was perfect and completely faultless… I really couldn’t pick one hole in it! All reasonably priced too! We live relatively locally and so will most definitely go back in the near future! Thank you so much for a lovely meal, time and visit!!!
I’d booked a table for NYE without issue online a week or so before Christmas.I had a phone call on the 28th December explaining there was a drama with their booking system and if I wanted to have a table it would be 135 per person.The person who called me was professional and no doubt had some difficult calls to make that day but the low score is to reflect the disappointment that at the last minute my party now needs to find somewhere else for NYE when everywhere is booked up.
Lovely, friendly staff and good food.
I enjoyed my food . Wife said hers just ok. The chef did a really good job on his own. Waiting staff seemed to not know what they were doing. Spent most of the evening walking round holding plates .noticed other guests waiting a long time for food ..Overall would not eat here again even if we stay in the hotel.
I didn’t eat here, I came for a live music event, the drink I had was nice and the girl at the bar was smiley and friendly. The music was not my thing or many others, the place emptied pretty fast. Sad really it’s a pretty place. Perhaps French indie music is a little niche.
Very very dissatisfied and disappointed. Two waiters one chef, waited over an hour for our food so far. Ridiculously understaffed.
Really nice location. Service was very attentive and friendly. Food was ordered and delivered promptly. Steak was medium rare as asked for. Menu catered for an 11 year old, 21 year old 50 year old and 80 year old. Absolutely no complaints
Went with family to celebrate wedding anniversary. Staff took really good care of us, with really nice setting. Afternoon Tea with fizz was excellent. Only suggestion would be to add a little atmosphere with some music. Great memories.
This place feels like the doors of death. The waitress (deputy manager) was so depressing and made the experience feel sad. The chairs are stone hard and uncomfortable. The lady on table next to me even had to for a comfier chair from the lobby. I have given it a one star which only is given because of the chef who made our food which was brilliant considering he was the only chef there. But overall this place needs a revamp or something to bring it to life because it truly feels like you’re on the set of a very sad and depressing movie where someone has died or you are about to die yourself.
Food was really good, waitress was absolutely outstanding, she was polite and genuinely cared that we have the best experience.Atmosphere was great, I have given 4* for a reason, we really wanted to give a tip to waitress, but sounded like the business do not allow card tip on machine or amend the total sum what we asked. Only way to give the tip was to give cash which we didn’t have and I would assume many people do not carry cash around nowadays. Suggestion to give guests a chance to give tip to hard working waiters is something I feel should be fixed by the owners/management.
My new favourite restaurant in Newquay......food was exceptional, the decor is stunning and the service was excellent........it was that good we ate here two night's in a row with family that were visiting.
Restaurantji Recommends
Lovely service from the staff
Amazing place that has an exclusive we won't do that policy. They won't open the front door because it's too difficult to lock. They won't serve you in the room with awesome sea views of the Atlantic ocean because they don't use that room They won't put lemons in your gin and tonic because they haven't got them yet They won't stay open because the waitress has gone home now (not 10pm yet) So if you'd like to walk round a building to find the way in, have beautiful views over Newquay town (and a Suzuki Alto) and leave before 10pm this is the place for you.
(Translated by Google) This is the 3rd time that we go to the restaurant of the hotel where we are staying.Booked at 7:45 p.m. (no way to book after)My wife arrives at 7:50 p.m. and I at 8 p.m. (last minute emergency)We are told that it is too late to order a starter..... anything!!!!We went to eat in town!It's really incredible, it is important not that the chief magnifying glass is soap opera on TV...Otherwise this restaurant is in "show cooking" the chef's bowls make a lot of noise.He starts tidying up the kitchen and turns off the extractor fan before you've finished eating; hello for the noise and smell of frying fries.The restaurant is not at all pleasant, chair and iron table, while the restaurant where we have breakfast have it.And to top it off it's expensive and it's not haute cuisine if you compare it to another hotel where we stayed multiple times in ST Austell (the one with a golf course)(Original)Cela fait la 3 eme fois que l'on va au restaurant de l'hotel où nous séjournons.Réservé à 19H45 (pas moyen de réserver après)Ma femme arrive à 19h50 et moi à 20h (urgence de dernière minute)On nous annonce que c'est trop tard pour commander une entrée..... n'importe quoi !!!!On est parti manger en ville !C'est vraiment incroyable, il ne faut surtout pas que le chef loupe sont feuilleton à la télé...Sinon ce restaurant est en "show cooking" les gamelles du chef font beaucoup de bruit.Il commence à ranger la cuisine et coupe la hotte aspirante avant que vous ayez fini de manger ; bonjour pour le bruit et les odeurs de friture des frites.Le restaurant n'est pas du tout agréable, chaise et table en fer, alors que le restaurant où on prends le petit déjeuner l'ai.Et pour le comble de tout c'est cher et ce n'est pas de la grande cuisine si on le compare à un autre hotel où nous avons séjourné de multiple fois à ST Austell (celui qui à un golf)Parking: En cette période il y a plein de place et vous avez en dehors de l'hotel un grand parking en face.Wheelchair accessibility: Rampe à l'entrée de l'hotelUne place pour handicapé à droite de l'entrée.
Really nice place. But food was just ok. Could of been better for the price
We visited the bistro for a 7pm booking on Friday 26th august. I booked online and received fantastic communication from the get go. We arrived at 7pm and were seated promptly and politely. There only appeared to be one member of floor staff doing bar, clearing, meeting/greeting and waiting tables, one chef and one kp. The restaurant wasn’t massively busy but each member of staff was efficient and clearly very good at their job. Our food was absolutely delicious. We shared a main of mussels (a huge portion) which were cooked to perfection, I had the pork belly for a main which was incredible and a large portion, my partner had the fish and chips. We shared a cheesecake for dessert. All of the food was faultless as was the service from beginning to end. The waiter was friendly, personable and despite working the floor on his own, made the job look effortless. The chef was also efficient, we didn’t wait too long between courses and the food was absolutely incredible. The best meal out I’ve had in a very very long time! Obviously, not to forget your kp who was clearly very good at their job too! Every step of the way was perfect and completely faultless… I really couldn’t pick one hole in it! All reasonably priced too! We live relatively locally and so will most definitely go back in the near future! Thank you so much for a lovely meal, time and visit!!!